The Honda Superstore of Joliet

I had an 11:30 appointment for an oil change and a recall notice to update software related to a possible transmission issue. At the time I made the aapointment I was told it would take about an hour, which notice to update software related to a possible transmission issue. At the time I made the aapointment I was told it would take about an hour, which I was fine with, and would wait in the waiting area. I live in Naperville and it is about a 30 min drive. I arrived for the appointment, and during the intake paperwork told them my TPMS light had also been on (related to tire pressure). After an hour and a half they finally came out to tell me that to look at the TPMS issue it would take another hour to run diagnostics. Because my car has only 25,000 miles any issues should be covered under the warrenty unless there was some kind of damge done to the parts. Fine. I said look at it, might as well get it loked at while under warrenty. After an hour I asked how much longer. She would check. She forgot. Half an hour later I asked again. She would grab my paperwork and get me out. after 10 min I went to the cashier station and asked if she had my paperwork, that I had been waiting for 3 1/2 hours now. She looked on the computer and said it did not look ready. A few more min. and finally the mechanic comes out (probably because she did not want to face me) and says they had to reset 6 codes related to the tires, but found no problems "what so ever" with my veichle. Because there was no issue, it was not covered under warrenty and would cost $115.00 for the diagnostic fee! WHAT?? No problem so I owe more money because there was nothing to fix? Yes basically. The manager acted like it was a big favor to take $25 off the fee. I had been there almost 4 hours. Nothing to eat but their coffee, not so much as an apology. WORST COSTOMER SERVICE EVER! I will never go there again! More

I needed a car as I was in an accident and my previous vehicle was totaled. I found an ad online for a car that I was interested in, but when I got to the dealership, that car had already sold. Josh was vehicle was totaled. I found an ad online for a car that I was interested in, but when I got to the dealership, that car had already sold. Josh was great about listening to what I wanted, recommending a car that would not only fit my needs, but that was safe, reliable, and a great deal. This is my first time purchasing a car through a dealership, and it was a good experience. I will definitely be back there the next time I am in need of a car! More

The sales people here are very friendly and very informative on their vehicles. We walked in to look at the new Odyssey's and the salesman knew every inch and feature of the vehicle. I was very im informative on their vehicles. We walked in to look at the new Odyssey's and the salesman knew every inch and feature of the vehicle. I was very impressed with the fact that he wasn't pushy like a lot of sales people are trying to get us to buy a car that day. They told us to go check out other dealers, and come back after we make a decision. I would recomend this dealership to anyone interested in buying a new or used Honda vehicle. More

Our salesperson, Josh, allowed us to discuss our options and waited patiently while we made our decision. He did not pressure us, and was knowledgable about the vehicle we were considering. We felt he res and waited patiently while we made our decision. He did not pressure us, and was knowledgable about the vehicle we were considering. We felt he respected us, and we had a great experience. We dealt with others at the dealership, and they were all friendly and considerate. More

I've been leasing cars for over 30 years, and my dealing with Josh was the most pleasant experience. He's very knowledgeable, helpful and pleasant. I would definitely recommend Josh and this agency to any with Josh was the most pleasant experience. He's very knowledgeable, helpful and pleasant. I would definitely recommend Josh and this agency to anyone looking for a great buying experience. Additionally, the showroom and service area are immaculate and well cared or. In conclusion, this was the most stress-free new car shopping experience ever! Al Georgio More

Josh and Brian were great to work with. Completely straightforward and very friendly. We were very happy with the experience. We'd dealt with a number of other dealers in looking for our new van, an straightforward and very friendly. We were very happy with the experience. We'd dealt with a number of other dealers in looking for our new van, and most were either inattentive, pushy, or a combination of both. We were shopping with our 3 kids, and Josh was great at talking to the adults while keeping a boring afternoon at a car dealer entertaining for the kids, making the process much smoother as well. We'd recommend Josh and Brian to anyone in the market for a Honda. More

This was my first new car buying experience in 10 years. My last one wasn't great and I left feeling that I didn't get as good a deal as I could have. Not so in this case. We shopped around to 5 differe My last one wasn't great and I left feeling that I didn't get as good a deal as I could have. Not so in this case. We shopped around to 5 different manufacturers and several other dealerships and we came back here because it just felt like the right deal for us. Josh was really patient and not pushy at all. He let us make the decisions and didn't try to persuade us into anything we didn't want. When we got closer to making a decision the pricing was completely explained and typed out on paper, not scrawled on the back of a business card like a lot of other sales people we met. I was completely satisfied with the experience and had no "buyers remorse" afterward, which is a first for me. More

The buying experience was the best I've had in 30 years of buying cars.As soon as I walked thru the front door someone greeted me with a friendly hello and found the sales person I was there to meet.The pr of buying cars.As soon as I walked thru the front door someone greeted me with a friendly hello and found the sales person I was there to meet.The price quoted online was the price I paid.Overall it was the best car buying I've done. More

Josh could not have been more attentive. He answered all of our questions. He went above and beyond. Before we drove our car off the lot he made sure we understood how everything in the vehicle worked. H of our questions. He went above and beyond. Before we drove our car off the lot he made sure we understood how everything in the vehicle worked. He even did some of the programming for us. He has called twice since we purchased the vehicle to make sure we are happy and to see if he could help with anything. I would recommend Josh and Joliet Honda to everyone I know!!! More

i have been shopping for accord and ended up buying at joliet honda. the salesperson name is JOSH TORNABENI. josh is very pleasant to deal with, very knowledgeable of the product and gave me the best deal joliet honda. the salesperson name is JOSH TORNABENI. josh is very pleasant to deal with, very knowledgeable of the product and gave me the best deal. i will certainly buy my next car from him again and recommend him to whoever wants to buy a car. thanks JOSH! MINETTE R. SAMPANG More