The Honda Superstore of Joliet

I got there late, surprised they were still able to change my oil. Comfortable waiting room and nice television and computers. Given recommendations for my next service, and it only took about 30 min change my oil. Comfortable waiting room and nice television and computers. Given recommendations for my next service, and it only took about 30 minutes. Treated with much care and respect, I was very happy and will return. More

Was looking for a used car, happened to just pull in and Brian came out and listened to what our needs were, checked on used cars available, nothing fit our profile, but suggested looking at a new one that Brian came out and listened to what our needs were, checked on used cars available, nothing fit our profile, but suggested looking at a new one that they were clearing our for the new models. We looked not even thinking of a new car, but after Brian explained the fantastic discounts and rebates, we realized it now fit our budget. Brian was great, not pushy at all, wound up purchasing new car, loved working with him. Everything went smoothly and quickly. Will recomend to others to purchase cars there.Thanks Brian More

Josh Tornabeni, as sales agent, worked for me to solve a quasi-emergency for a college daughter stranded without a vehicle (stranded in Tulsa). He was not afforded much time, but instead of complaining, he quasi-emergency for a college daughter stranded without a vehicle (stranded in Tulsa). He was not afforded much time, but instead of complaining, he went to work. He found a vehicle that met my described requirements regarding fuel economy, engine reliability, mechanical soundness, and general decent look. He also stayed within my budget. He further found me a car that for its age ('04) had quite low mileage (76,000), and expertly described one mechanical feature that gave me great confidence in the design of the automobile. Josh accommodated my work schedule by being available late at night for a test drive (Friday eve.); and most importantly, he advocated on the customer's behalf (mine) with regard to an issue I noticed on the test drive (pulling to the right). The next day, when my schedule was a bit more relaxed, Josh got his high-quality Honda Certified mechanic involved for my benefit, who diagnosed the problem, and then the Dealership (via Sales Manager, Andrew) fairly and quickly handled the needed repair before delivering the car to me. My problem was very unique, in that two days after the test drive, my wife needed to have the car in Tulsa, OK for my daughter. Nine+ hours of straight, hot weather driving left no room for error or mechanical defect. Josh never quibbled about my high pressure time table, and his manager backed him up, even though all the working parts of the company had to be orchestrated to satisfy the customer's needs. The end result is that because of Josh's personality (up for a challenge and positive but business-like), and because his Dealership (Honda of Joliet) backed him up when the customer needed extra service, and because Josh was willing to burn a Saturday night delivering an expertly-repaired car to a customer (who could not alter his schedule), the car was ready to go, handled beautifully all the way to Tulsa, and the daughter reportedly is ecstatic about the selection made by father and Josh. Josh Tornabeni is a certifiable problem-solver! Honda of Joliet backs up their Sales Agent on the front line, bringing Company resources to bear without hesitating. I will likely become a Honda customer for future car purchases. If I do, I will return to Honda of Joliet, even though it is 1.5 hours from my hometown. Management needs to give an "attaboy" to both Josh and Andrew, and lets not forget the mechanic who extended his work shift to assist in the mechanical problem solving. Being a professional paper-pusher, I really do appreciate what mechanics can do with their minds and hands! Sincerely, Brian L. Galloway More

Bought a new Accord from Honda of Joliet. Oren Ferguson was extremely helpful and patient through the whole process. Gave us an excellent trade value and competitive price on the new car. No haggle. was extremely helpful and patient through the whole process. Gave us an excellent trade value and competitive price on the new car. No haggle. More

They were able to service my car with very short notice. Heidi was very helpful in fitting me in for an appointment when I called late in the work day. Heidi was very helpful in fitting me in for an appointment when I called late in the work day. More

During the test drive of a used car, I was given false information about why something was not working. I hope that this was not purposeful. After the sale was completed, the dealer refused to pay the f information about why something was not working. I hope that this was not purposeful. After the sale was completed, the dealer refused to pay the full price of having other electronic failures repaired, as I had been unaware of them at the time of the sale. People in the service department were friendly. Other employees at the dealership were also friendly. More

This dealer has always excelled is there service department.My wife and I would highly recommend this dealer.We will probably buy another Honda and this would be our dealer of choice. department.My wife and I would highly recommend this dealer.We will probably buy another Honda and this would be our dealer of choice. More

Brian was very professional and easy to work with. He made my recent purchase an enjoyable one. He was very informative and explained all my options courteously. Internet sales personnel especially Jacqu made my recent purchase an enjoyable one. He was very informative and explained all my options courteously. Internet sales personnel especially Jacqulin Rall were also very helpful. I would recommend this dealership to anyone looking for a Honda. More

We just purchased our third and fourth vehicles this year from Honda of Joliet. This visit was particularly complicated in that we were trading in three vehicles and purchasing two. As always Bria year from Honda of Joliet. This visit was particularly complicated in that we were trading in three vehicles and purchasing two. As always Brian was easy to work with. His professional, friendly, low pressure demeanor made the enitre process a pleasant experience. He took the the time to listen to our personal situation and needs, talked through different purchasing options and was knowledgeable about Honda's products. Being very sensitive to our extremely busy schedule, Brian set up a time for signing final paperwork and vehicle delivery rather than making us wait around for hours as a typical dealership would. When we returned later that day, Suzanne orchestrated the paperwork on a five vehicle transaction in less than one hour.....UNBELIEVABLE! Kudos to you Suzanne and thanks for the box of grape Koolaid! More

We visited Honda tonight to look at trading in our 2nd leased car from this particular dealer and were seeking a new lease (our 3rd lease from this dealer). As always, Oren was extremely caring and consc leased car from this particular dealer and were seeking a new lease (our 3rd lease from this dealer). As always, Oren was extremely caring and conscientious in all of our requests and found us a great car for an amazing deal. We were seeking a more family friendly car at a cheaper price and we got both things we were looking for. I would recommend this dealer and salesman to all of our family and friends and anyone else seeking a very efficient car for a very reasonable price. We will be going back to this dealer for a very long time. More