The Honda Superstore of Joliet

I appreciated prompt service to the time I made the reservation for. I service writer was informative & friendly. I wanted to purchase a new vehicle from a dealership that takes pride in servicing its reservation for. I service writer was informative & friendly. I wanted to purchase a new vehicle from a dealership that takes pride in servicing its vehicles & customers. So far this dealership has met those expectations. Keep up the good work. Oh, get your carwash machine fixed. More

Oren was very quick to assess what I wanted and the type of Customer I was. It made the experience very satisfactory, even fun. I would strongly recommend Oren to friends and family. of Customer I was. It made the experience very satisfactory, even fun. I would strongly recommend Oren to friends and family. More

Our 2005 Honda Accord (V6) was running very rough. It had a defective #5 cylinder spark plug causing a great deal of damage not only to the head, but the cylinder wall. With only 50,000 mi. on car, Rog had a defective #5 cylinder spark plug causing a great deal of damage not only to the head, but the cylinder wall. With only 50,000 mi. on car, Roger said he would call Honda to see if they would assist in the cost of repairs. They warranteed 50%, which my wife and I were very greatfull. From the time I got the car in service until we got it back was 1 week, which for the amount of work to get the parts and repairs was great. The car is running very good and even seems to be running smoother now as I do not know how long the problem had existed. More

Oren understood our needs in looking for a vehicle and was very helpful. There is no pressure in selling a car. Oren answered all my questions and is very polite and professional. He has been the best was very helpful. There is no pressure in selling a car. Oren answered all my questions and is very polite and professional. He has been the best car salesman I have ever dealt with. If someone was looking to buy a Honda, I would recommend this dealership and Oren Ferguson. More

Around 4:30 pm, I had to take my 2009 Honda Accord into the Service Department, due to a flashing engine service light. I called the dealership and spoke to Mark, who advised to bring it right in. Upon my the Service Department, due to a flashing engine service light. I called the dealership and spoke to Mark, who advised to bring it right in. Upon my arrival, I was greeted by Mark. I was advised that there would be a delay, due to other cars in line ahead of me. I was given a ride home and within three hours, I was back at the Dealership to pick up my repaired car. Fantastic Service. THANK YOU!!! More

They were quick, informative, understanding, and gave me options and a loaner so I could get to work. Easy easy to work with!! Our extended family is 90% Homda owned or leased!! options and a loaner so I could get to work. Easy easy to work with!! Our extended family is 90% Homda owned or leased!! More

Fernando was friendly and seemed like he cared. The service was great as usual. The estimated time of completion was very close to the actual time of completion. I mentioned that I do mostly highway tr service was great as usual. The estimated time of completion was very close to the actual time of completion. I mentioned that I do mostly highway travel and wasn't sure if I should have them install an air filter, to my surprise Fernando said "Lets pull it out and see". It was a very simple task but he jumped in there instead of guessing or giving me a story, he pulled it, showed me that it was in fact dirty and in need of replacement. That along with polite courtesy gets this young man a gold star in my book. Sometimes it's the little things that people notice. Good going Fernando! People do notice! More

Riley in customer service/warranty work was very helpful, courteous and the work was done in a very timely manner. Couldn't have been more satisfied with the total experience. courteous and the work was done in a very timely manner. Couldn't have been more satisfied with the total experience. More

Working with Josh was a pleasure. We bought a Civic from Josh back last fall. We new that when we wanted to look at the Ridgeline Josh was the perfect salesman to go to. He is very courteous and knowledgeab Josh back last fall. We new that when we wanted to look at the Ridgeline Josh was the perfect salesman to go to. He is very courteous and knowledgeable of all Honda products. We bought the Ridgeline from Josh with no hesitation. In 32 years we have now bought 14 cars. Our experiance with Josh Tornabeni was by far our best over all the salesman we have worked with in the past. The dealership is lucky to have such a good salesman! More

Professional, Compassionate, Understanding, Patience level was exceptional, No miss communication, Best experience ever. I had been looking for a car. Josh asked me What do I want? Great, I will call level was exceptional, No miss communication, Best experience ever. I had been looking for a car. Josh asked me What do I want? Great, I will call you when I have a car for you. My nephew insisted that I go to Honda of Joliet. I am grateful for his suggestion. I was exhausted looking for a car but not too exhausted to make sure I got what I could afford. Josh listened and took notes and called back. Wait a minute! I looked at several places and not one salesman told me I will call when I have a car for you. I test drove so many cars that did not meet my needs. Prices were too high, Heard stories about car after car, I felt I was babysitting car salespeople because there are alot of bad vehicles with lot of leaks and damages, customer services too long, cars needed this or that buy the car and we will fix it. I was tired and emotional and then There was Josh Tornabeni at Honda of Joliet. Josh Tornabeni was great customer service, found and gave me a great price, a tour of Honda of Joliet service department. JoshTornabeni had the car up on the lift for me to see under and explained everything and told me what to look for and what to watch out for. Patience, because I took a couple of visits before selecting the car he found for me. Now I learned a lot from this buying expericence, and the one thing is I can drive by the dearlership daily without any regrets. Honda service department Riley, Heidi, Bob and the full time am staff had me bring the car back three times to check under the car to be sure of the prework done before I bought the car was in working order. It was done at my convience and they assured me I had a great car. I think I do.! I in the past have had work done in the shops and worry while they work that something else will go wrong. Let me assure anyone that the feeling of " being taken advantage of is not present at the Honda of Joliet." My sincere thanks to Honda of Joliet for doing what they do best. The greatest thing the family of Honda assures the customer is that they want to go home and not have worries either. Go to Honda of Joliet and have the same great experience that I did. Good People, Good Service, Good Price Great Overall Experience. I am giving this rating because I work hard for my money and family. I need a safe car to travel to work everyday. I trusted Josh Tornabeni and the Honda of Joliet and I still do. I will go to Honda for my next car when I win the lottery !!! More