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The Highline Group
Lowell, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 272 reviews
First time at Dealership Was looking to purchase a Mercedes GLK and they had 2 nice ones. Was greeted by Ted and I explained budget concerns he told me they had many banks and Was looking to purchase a Mercedes GLK and they had 2 nice ones. Was greeted by Ted and I explained budget concerns he told me they had many banks and credit unions to go through. I decided on one vehicle. In a matter of 20 minutes he secured me a loan with a great interest rate. Unfortunately I did not purchase because of unexpected expense. Called Ted to explain and he was more than understanding. Ted is a straight shooter, very honest ( for a used car dealer ). I would have a beer with him! Hopefully down the line I will deal with him and purchase a vehicle. I would highly recommend Ted and Highline for your used car purchase. Thanks Ted More
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Third car from Highline and counting! From start to finish, the car buying experience at Highline is exceptional! If your in the market for a high quality used car, this is the place to g From start to finish, the car buying experience at Highline is exceptional! If your in the market for a high quality used car, this is the place to go. This is my third car purchased from Highline and honestly couldn’t think of another place I’d rather go to buy a car. More
They Give "Used Car Dealers" a Bad Name My experience at this dealership was the worst experience both my wife and I have ever had buying a car. The people we worked with (Jimmy and Chad) a My experience at this dealership was the worst experience both my wife and I have ever had buying a car. The people we worked with (Jimmy and Chad) are not above false promises, twisting words, or lying. They were quick to come up with "easy" solutions to issues we pointed out on the vehicle and promised to get them fixed. Instead, we have found ourselves on the phone for hours, either on hold, or trying to get them to follow through on promises. Three months later we are still waiting, and getting around on a rental. I would never recommend this dealership to anyone. More
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Great experience Great, easy, personable experience. I would recommend you give them a look if you are in the market for a car. As with any big purchase, do your homew Great, easy, personable experience. I would recommend you give them a look if you are in the market for a car. As with any big purchase, do your homework, know the value of your trade, no the value of the car you want, understand where you stand if you need financing. If you do everything beforehand it makes things easier and more realistic for everyone involved. More
Excellent people from sales, finance, to delivery. My wife and I shopped allot of places but once I arrived at highline and experienced the fast, professional team here and how Chad went out of his way My wife and I shopped allot of places but once I arrived at highline and experienced the fast, professional team here and how Chad went out of his way to help with a whole group of people working to find what we wanted ( and we tried allot of cars ) I knew this was the place! They were so easy to work with and personable. When it came time to buy I was shocked at the low finance rate Mark got us, he is a great guy, all these guys are great and they get it done! I will be in the market for a second vehicle soon and no doubt I will be back. Bruce MacNeill More
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They do a lot right! We ended up at this dealership while helping my son find his first car. Our salesman Ray was helpful from the start. He has been in the business for a We ended up at this dealership while helping my son find his first car. Our salesman Ray was helpful from the start. He has been in the business for a long time and was not one of those fly by nights that you run into when used car shopping. I had called in on a car that they had that had a recent price drop. I was in the area so I stopped by. They had the car out front waiting for me ready to go. This is not one of those sketchy used car dealerships. It is a large and professional outfit with everything from starter cars to Lamborghinis! The cars are clean, the dealership building is pleasant and the staff are professional. No high pressure here. nice touch that they offer bottled water and rest room locations (which were very clean. Delivery was simple, the car was beautifully cleaned and everything was as agreed. We will be back to work with Ray again and highly recommend! More
Professional, Friendly, Honest & Stress Free If you are in the market to purchase a vehicle you have to browse the lot at The Highline Group in Lowell first. Just recently I purchased a 2010 If you are in the market to purchase a vehicle you have to browse the lot at The Highline Group in Lowell first. Just recently I purchased a 2010 Ford Explorer Sport Trac, something that I’ve been looking for for the past two years I got notified from one of the online websites that this vehicle had just arrived and I mediately went to the dealership After thoroughly inspecting the vehicle it not only had very low mileage ,the condition was immaculate and it had more options then I expected They were kind enough to hold it for me for 48 hours to make a decision . I returned two days later and purchased the vehicle After that they took care of everything Registration-Inspection Stcker and Notified my Insurance company. When I picked up the vehicle it was waxed, buffed and completely detailed. Hats off to everyone at Highline for a pleasant and stress free experience. Thanks everybody Brgds, David More
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My real dream car! I have now bought 4 cars from Highline and have had the best experience ever. May 2017, I bought a 1999 red Porsche 911 (996) from Highline. I never t I have now bought 4 cars from Highline and have had the best experience ever. May 2017, I bought a 1999 red Porsche 911 (996) from Highline. I never thought I would own a Porsche so it was a dream come true. Then in December 2017, I bought a BMW X1 for my daughter. Another excellent purchase. About three months ago, I traded in my 2011 Jeep Wrangler (that I loved) for a Porsche Panamera 4. I love that car and can’t wait until I can drive it in the snow. Having said all of this, I still was in the market for a 911 convertible with AWD (my real dream car). Well I bought one (and traded in my red 911 and got a fair deal) from Highline. I now have the car of my dreams and it is awesome! James, Charlie, Chad, Tony, and Mike have just been great! These guys also service my cars. I went to Porsche dealership for service and they did a great job but they also had dealership prices. The sales and service are both remarkable and I will only deal with these gentlemen from now on. Honestly these guys have great used cars with excellent prices and service. If you have a problem, speak directly with them and they are more than happy to help straighten out any issue. I highly recommend them and will buy from these guys only. They are my car guys!!! Thanks team Highline! More
Millennial Review -> Read...millennial typing... I'm very disappointed in The Highline Group! Unfortunately we couldn't come to an agreement. I'm coming from a BMW -> Read...millennial typing... I'm very disappointed in The Highline Group! Unfortunately we couldn't come to an agreement. I'm coming from a BMW FAMILY.. I pulled up in a BMW convertible.. explained I have dealt with beamers and was just looking to move up and find a lifetime dealer who is trustworthy. I was looking to buy the 2008 Black 135i Convertible. [Careful; it's still for sale] Well first things first they wouldn't negotiate on the price even though it was over blue book value with a TON of problems. They said they didn't go by Kelly blue book; I tried comparing < - The reason for trying to negotiate the price was because while checking it out and test driving the 135i I have come across several problems. The car haves the following problems.. > 1)The driver side door hinge was making a clicking noise while opening/closing the door.. 2)the headlights turned purple after starting the car and letting it sit for a while (needs new headlights), 3) the driver side heated seat button, convertible buttons, are inoperable sometimes. Was told they may need a new "fuse sensor". 4)The back window on the car haves glue sealed. (view photo below) Looks like the window was damaged which explains "damaged reported" on the carfax. Now, the glue looked in "fair" condition. But I purposely went to HighLine while it was raining to see if rain would come in the car. Unfortunately rain was coming in through the back window. (It barely rained.. quick shower) ((PHOTOS BELOW)) Now.. I argued this to the internet sales manager (Jim, Jimmy, James, all the same person) and was told they would FIX all these problems but wouldn't take any lower for the price other than waiving the DOC fee price. ($400~) NOW... That DOC fee can be waived. I always get it lowered or waive no matter what dealer.. so that's nothing. LIKE LET'S BE REALSTIC HERE.. The car has been sitting on the lot for 30+ days and haves ALL these problems. They're UNWILLING to fix these problems unless YOU buy the car and you'll still be taking a RISK if you buy the car. I was REALLY considering it.. I even asked about the warranty...Ha, what a joke. $5,000 for 2/yr or 20,000miles. -- NOT worth it at all. I had to remind myself, the carfax states the car haves (5 PREVIOUS OWNERS) and they are NOT willing to work on the price. Like, already thats CRAAAZZYYYYY. For a car with a $12,391 price tag, 5 owners for only 84k miles, and with all those problems you're not willing to WORK with me other than to waive a DOC FEE? Now, yes they did offer to fix all those problems. But that's a TERRIBLE first impression on a car that's $12k+ and I would have to BUY the car in order for them to fix it. Like why should you gain my trust? Even if you fix the problems that was the problems I detected with my eyes. Not a mechanic. I want someone professional to look at it. So.. I tried to dig further by asking if i could do a "pre-purchase inspection" due to all these problems to see what else i could find. (I don't have a mechanic.) They said sure, I could take it to BMW.. its only 5-10 mins away.. I was then introduced to the finance manager to talk about "payment plans"-- How unprofessional. They tried to get me to do a credit check to prove I can "afford" the car. So in other words they said i couldn't take the car off the lot until I pretty much buy the car. I declined. That's NOT what a pre-purchase inspection is. I argued they could take the car down and i'll pay for the pre-purchase inspection ($219.99) but they STILL declined. Honestly, one of the WORST dealers I have been too.. Extremely unprofessional, and just wants the sale. They do not care about you. They just want your money and move on. ---THE ONLY THING POSITIVE I HAVE TO SAY IS THE SALES PERSON MATT IS GOOD. I COULD CONNECT TO HIM BUT OVERALL BAD, BAD,BAD, BAD VIBES ALL AROUND EVERYONE ELSE AND THE OVERALL BUSINESS. Now, I'm a millennial. You've just lost a possible life-time customer. Congrats Highline! More
James the liar James told us he had the truck for us! Even though we were coming from an hour and a half away, well when he greeted us and told us the truck was “as James told us he had the truck for us! Even though we were coming from an hour and a half away, well when he greeted us and told us the truck was “as is” we knew we had been suckered!! The so called truck was a total mess! Rusted and filthy. Thank you for NOTHING More