The Frederick Motor Company

I had a disappointing experience with the service department at Frederick Motor Co. Despite scheduling a 10 AM appointment for a recall repair, my vehicle didn’t enter the service bay until I inquire department at Frederick Motor Co. Despite scheduling a 10 AM appointment for a recall repair, my vehicle didn’t enter the service bay until I inquired at 3 PM. I recommend checking your vehicle’s location on the FordPass app to ensure it’s being worked on. I had to rent a vehicle from Enterprise at my own expense, expecting same-day completion as promised, but the lack of communication and delays were frustrating. Even the next day, I received no updates from my service advisor and had to visit in person to get answers. This poor customer service has convinced me not to return. Improvements in communication and timeliness are needed. More

The only Ford dealership I work with. They are the best in the area, period !!!! They are the best in the area, period !!!! More

It was a pleasure to work with this dealership. They were easy to talk to and accommodating. They were easy to talk to and accommodating. More

Corey was professional, knew the vehicle he was selling and provided details and features of the truck. The finance manager, Elmer, was friendly and took the time to explain the various available warrantie and provided details and features of the truck. The finance manager, Elmer, was friendly and took the time to explain the various available warranties and maintenance plans along with the costs of each! More

Was extremely helpful in minimizing the amount of time spent closing the sale. Did most of the transaction via text . Best experience I have had purchasing a vehicle spent closing the sale. Did most of the transaction via text . Best experience I have had purchasing a vehicle More

Excellent place to purchase a vehicle would recommend this dealership to anyone wishing to purchase a new vehicle. this dealership to anyone wishing to purchase a new vehicle. More

They keep delivering a great buying experience! I’ve bought three cars from them over the last 12 years, and have no regrets or concerns whatsoever. Just pleasant, professional experiences. I’ve bought three cars from them over the last 12 years, and have no regrets or concerns whatsoever. Just pleasant, professional experiences. More

I found the salesperson Daryl Jordan and Sales Manager to be very friendly and knowledgeable. be very friendly and knowledgeable. More

Solid, prompt and VERY friendly service. As probably with any dealership, watch out for and ask about junk fees with quote. They change the price pretty fast and significantly. As probably with any dealership, watch out for and ask about junk fees with quote. They change the price pretty fast and significantly. More

The friendliest staff I’ve ever met! Everyone was wonderful and I got the absolute best deal! Everyone was wonderful and I got the absolute best deal! More