The Ford Store San Leandro - Service Center

Billy from service was great. Updated me all the time while my new car was in service. Updated me all the time while my new car was in service. More

Disorganized. No shared communication between staff. Waiting waiting waiting each time you communicate for the latest staff member to reinvestigate your services No shared communication between staff. Waiting waiting waiting each time you communicate for the latest staff member to reinvestigate your services status. Quality of the actual work? Who knows since you struggle with the scheduling staff. Slow slow slow. What happened to this once efficient responsive department? More

I have been having a few issues with my new Mustang MachE, thankfully my Service Advisor Owen has been exceptional. He is very professional. He knows how to communicate with his service tech’s and is e MachE, thankfully my Service Advisor Owen has been exceptional. He is very professional. He knows how to communicate with his service tech’s and is ever calm with relaying their work to me. It’s been a collective effort but I think we have a confirmed fix for my Mustang’s problem. Will be glad to update when the issue is resolved. More

Poor communication and poor attention to detail. Does not listen to problem or try very hard to confirm it. I have to take tech on a drive and highlight what is obvious to him when he's next to me. Does not listen to problem or try very hard to confirm it. I have to take tech on a drive and highlight what is obvious to him when he's next to me. 3 extra visits for a rear view recall service that they did not check their work and complete the first time. Specifically stated that they checked and set tire pressure and they were on off by 3 and 5 lbs. When brought up before picking up vehicle. (using app) they told me it's within spec. Service manager seems to understand the problem now and will write my service if I bring it back. More

Willie our service writer was nice and professional! He answered all our questions and returned all our phone calls in a timely manner! He answered all our questions and returned all our phone calls in a timely manner! More

My experience with Ford could have been better due to my not finding my supporting warrenty for parts and labor. I hope this will improve with time. Thank you for servicing my vehicle. not finding my supporting warrenty for parts and labor. I hope this will improve with time. Thank you for servicing my vehicle. More

My car has been in the shop back and forth for the 4. Time same problem and they can’t figure it out. Works for 2 weeks and it’s having problems again. Electrical problem not resolved Time same problem and they can’t figure it out. Works for 2 weeks and it’s having problems again. Electrical problem not resolved More

Brought in my 2019 Lincoln for a piece of metal in a tire, Roberto in service was awesome. I will always take my Lincoln there! tire, Roberto in service was awesome. I will always take my Lincoln there! More

Customer service was great when you are standing in front of them but getting info over the phone was atrocious. I dropped my Ranger off tuesday pm, it was promised completion thusday pm. I called when my of them but getting info over the phone was atrocious. I dropped my Ranger off tuesday pm, it was promised completion thusday pm. I called when my vehicle was supposed to be ready to confirm. It took 2 hours and three calls to get an answer. It was not going to be ready as promised. On Friday it took me three more phone calls to find out was it not going to be ready the next day, they had to keep over the weekend. And then not until tuesday. So it was a full week in the shop. it should not have been that hard to get information. More