The Ford Store San Leandro - Service Center

Owen was a great guy he did everything to help me out. He scored a 10 star But mechanics are the worse! 👎🏼👎🏼👎🏼 I paid for test and they didn’t solve the problem, paid for whatever they said it was He scored a 10 star But mechanics are the worse! 👎🏼👎🏼👎🏼 I paid for test and they didn’t solve the problem, paid for whatever they said it was, and still got the same problem, they came up with something else and I paid fir it and the truck still has the problem! AFTER 5K SPENT FORD NEVER fixed the problem and replace parts costing me a fortune still truck still smoke besides delayed for a month! I suggest you need to HIRE A REAL MECHANICS! You charge a lot - pay them well! Takes too long to fix things “Why making appointments? If they going to keep it for 2-3 week minimum! At least the should rent a car for the costumer - I bet they wouldn’t hold the vehicle ms that long! My truck was 163936 miles, when I picked up it was 164,999.7 mikes Someone was driving it fir 1000 miles IS AN ABUSE More

Excellent service! Vehicle delivery was the cherry on top, extremely convenient. Will use the Ford Store again in the future. Vehicle delivery was the cherry on top, extremely convenient. Will use the Ford Store again in the future. More

Súper very convenient location, easy to deal with service advisors, this dealership in general is working hard to accomplish all customers needs. advisors, this dealership in general is working hard to accomplish all customers needs. More

Very professional. The Ford dealership does great repair work. Owen was great to work with. The Ford dealership does great repair work. Owen was great to work with. More

My service advisor, Owen, was wonderful to work with. He was very attentive and helpful when I was at the service center. The price they charged me was fair. My only complaint is that their communicat He was very attentive and helpful when I was at the service center. The price they charged me was fair. My only complaint is that their communication sucked. It was virtually non-existent. My car was in for a major repair that was expected to take 2-3 days. I didn't receive a call at the end of day 1, but I thought surely, I would hear from them the next morning. Since I wanted an update, I called the service center at 10 am. Since I didn't receive a callback, I literally called the service center every two hours after that at 12 pm, 2 pm, and 4 pm and NEVER reached my service advisor or any other service advisor. I was sent to voicemail each time, and I NEVER received a call back in response to the voicemail messages I left. After their closing time, I finally received a call from Owen, who left a voicemail saying that my car should be ready the next morning. He didn't say what time, nor did he acknowledge receiving any of my prior messages, so I don't know if anyone there even listens to voicemail messages. It was the worst customer experience I have encountered from a service business in at least 15-20 years. It couldn't have been much worse. The bottom line is that Owen was great to work with, they seemed to do an OK job on the repair (time will tell), but their ability to communicate and keep customers in the loop is non-existent. More

Have no idea what this store is like. . my car has problem with the dash. Can't see the mileage. . my car has problem with the dash. Can't see the mileage. More

The person who came to do the service was nice and quick. Very informative and was a pleasure to have work on my vehicle. Very informative and was a pleasure to have work on my vehicle. More

Owen was professional and had a pleasant demeanor. He was knowledgeable about Ford service and answered my questions expertly. He is well trained and may have leadership potential. He was knowledgeable about Ford service and answered my questions expertly. He is well trained and may have leadership potential. More

Good service by Tom, took care of my worries about the oil filter,good job oil filter,good job More

The personnel is very kind and attentive. The specific service advisor that assisted me was not thorough in his explanation and recommendations. At one point, he informed me that it was up to The specific service advisor that assisted me was not thorough in his explanation and recommendations. At one point, he informed me that it was up to me the customer to confirm that my estimate included in the write up the reason for me seeking services. I totally disagree. I feel that a service advisor should know how to fill out the paperwork or documentation that justifies somebody seeking service on their vehicle. More