The Ford Store San Leandro - Service Center

The personnel is very kind and attentive. The specific service advisor that assisted me was not thorough in his explanation and recommendations. At one point, he informed me that it was up to The specific service advisor that assisted me was not thorough in his explanation and recommendations. At one point, he informed me that it was up to me the customer to confirm that my estimate included in the write up the reason for me seeking services. I totally disagree. I feel that a service advisor should know how to fill out the paperwork or documentation that justifies somebody seeking service on their vehicle. More

Ford Store San Leandro is one dealer I can highly recommend. My 2024 Maverick had a recall. I called the dealership and arranged the Mobile Service that they offered. Making an appointment with Felec recommend. My 2024 Maverick had a recall. I called the dealership and arranged the Mobile Service that they offered. Making an appointment with Felecia was not a problem. My Service Tech Jose arrived on schedule. He was very professional and explained in detail the work that was being done. I look forward to doing more business with San Leandro Ford. Also Kudos to Sam Noble the salesman who handled the sales of my 2024 Ford Maverick. Sam is a great asset to this dealership!! More

Bad service no communication to customer my car was over a month and no one call me to let me know what was going on and they fix the car without my concern a month and no one call me to let me know what was going on and they fix the car without my concern More

Very bad service , I bought my 2020 f150 for service and some minor repairs under hood They took a week to bring my truck back and they didn’t spray a list one drop of water, I can’t believe some minor repairs under hood They took a week to bring my truck back and they didn’t spray a list one drop of water, I can’t believe More

Poor communication. Issue wasn’t fixed. Scratched my door. Broken running board. Dirty hands paint Issue wasn’t fixed. Scratched my door. Broken running board. Dirty hands paint More

The intake service technician; Owen was extremely helpful, along with my interactions with the staff at the parts desk, and cashier. However, the management was less than respectful and friendly. M helpful, along with my interactions with the staff at the parts desk, and cashier. However, the management was less than respectful and friendly. My car was damaged during its repair and no accountability was taken by the service manager; Paul. My word about the payments I had made was not considered by the parts manager; Rick, until Owen stepped in. I will suggest some diversity training for the management, not just the customer facing employees. More

The service here is top-notch so far! The picker picked up my truck and delivered it on time after it was done, as promised. The picker picked up my truck and delivered it on time after it was done, as promised. More

I have been waiting over 4 months for them to repair my 2022 bronco. I’ve checked in with them a few times and they keep telling me they still don’t have the parts. On a separate issue I took my bronco in 2022 bronco. I’ve checked in with them a few times and they keep telling me they still don’t have the parts. On a separate issue I took my bronco in for a flat tire and when I got it back I noticed that they had scratches the wheel. The shop manager tried to put the blame on me and wouldn’t take responsibility. Luckily the dealership manager jumped in and had him order me a replacement. Unfortunately I still haven’t received the replacement wheel. I definitely don’t recommend going to the shop for repairs. If you can find a better dealership for repairs. More

Service department was excellent. Alway kept me updated on my truck and did everything to make my experience perfect. Alway kept me updated on my truck and did everything to make my experience perfect. More

Very satisfied with the Ford Store San Leandro's Service department. Diagnosed my problem within a relatively quick manner, considering... and had repairs done within a respectable time frame. department. Diagnosed my problem within a relatively quick manner, considering... and had repairs done within a respectable time frame. More