The Ford Store San Leandro - Service Center

Excellent service prompt courteous professional Will gladly recommend others to go for service at ford gladly recommend others to go for service at ford More

After three days in shop no communication as to why they hadn’t started inspection/work and could not provide estimate when they would start inspection/repairs hadn’t started inspection/work and could not provide estimate when they would start inspection/repairs More

Job was done unfinished, with loose screws under the hood. A lot of covers inside the hood were left open, oil was spilled all over my back seat. Not sure what happened. Customer service was good, just hood. A lot of covers inside the hood were left open, oil was spilled all over my back seat. Not sure what happened. Customer service was good, just not the actual work that was done. More

The service manager and support staff were very polite and attentive. My car was delivered earlier than promised and the car was cleaned and vacuum. Thank you San Leandro Ford! and attentive. My car was delivered earlier than promised and the car was cleaned and vacuum. Thank you San Leandro Ford! More

First of all, I would like to give advisor Roberto KUDOS and 5 stars for getting the warranty department to replace the cracked moonroof on our Mustang Mach-E. My customer survey for Roberto reflects that and 5 stars for getting the warranty department to replace the cracked moonroof on our Mustang Mach-E. My customer survey for Roberto reflects that he did an excellent job in getting this work done. Not so much for the Service Manager Paul Galvao. The reason being: I sent all the concerns below to Paul Galvao via email and there was no response from him. This is quite disappointing, especially given the importance of the issues raised. However, there were some minor issues I encountered when I received the car back: - I had to wait over 40 minutes when I arrived to pick up the car. Apparently, the glass installer misplaced the key, and the Ford staff was not able to find it until they were able to get hold of him. - There were many dirt shoe prints all over the doors and the speaker area. There were also many tiny broken glasses found on the seats and some on the floor. - The black lease on the driver side, close to the newly installed moonroof, is not flush evenly; it sticks out about ¼ inch. More

Great service. Service Advisor Billy Severs is fantastic at his job he makes sure my Vehicle needs are taking care of.And the Mechanics department is Efficient. Service Advisor Billy Severs is fantastic at his job he makes sure my Vehicle needs are taking care of.And the Mechanics department is Efficient. More

Billy was super helpful once again. Great communication, helped me get a couple of our fleet delivery vans fixed and maintained to get back on the road. Great communication, helped me get a couple of our fleet delivery vans fixed and maintained to get back on the road. More

Billy from service was great. Updated me all the time while my new car was in service. Updated me all the time while my new car was in service. More

Disorganized. No shared communication between staff. Waiting waiting waiting each time you communicate for the latest staff member to reinvestigate your services No shared communication between staff. Waiting waiting waiting each time you communicate for the latest staff member to reinvestigate your services status. Quality of the actual work? Who knows since you struggle with the scheduling staff. Slow slow slow. What happened to this once efficient responsive department? More