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The Ford Store San Leandro - Service Center

San Leandro, CA

4.0
335 Reviews
Call Service Center (510) 902-1682

335 Reviews of The Ford Store San Leandro - Service Center

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September 28, 2024

Wrong diagnostic, spend thousands of dollars in unnecessary repairs. Would not recommend this dealership to anyone More

by Angel.figueroa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy
Report | Print
Oct 02, 2024 -

The Ford Store San Leandro responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

September 22, 2024

Billy is very professional and very informational . Car was done on time and will definitely have my cars service there More

by Jason1020hui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy sever
Report | Print
Sep 22, 2024 -

The Ford Store San Leandro responded

Thank you, Jason, for your business and this review. We're happy to hear that Billy and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Hamid Seifi Internet Director hseifi@sanleandroford.com

September 22, 2024

I was very. happy with the repairs that were done.. I would recommend this Ford dealer to others. More

by Gmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Severs
Report | Print
Sep 23, 2024 -

The Ford Store San Leandro responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at The Ford Store San Leandro to be a positive one. Please don't hesitate to reach out if you need anything else. Hamid Seifi Internet Director hseifi@sanleandroford.com

September 12, 2024

They were both timely and patient. They answered all my questions, and informed me of any future service needs for my vehicle. The waiting area was also clean and comfortable. I wil More

by MSDIRECK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember.
Report | Print
Sep 12, 2024 -

The Ford Store San Leandro responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing The Ford Store San Leandro, we look forward to having you as a valued customer for many years to come! Hamid Seifi Internet Director hseifi@sanleandroford.com

September 12, 2024

Our car was delivered to our house which was so convenient since we have 2 little ones at home. More

by ijig777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Sep 13, 2024 -

The Ford Store San Leandro responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at The Ford Store San Leandro to be a positive one. Please don't hesitate to reach out if you need anything else. Hamid Seifi Internet Director hseifi@sanleandroford.com

September 06, 2024

It was the first time I used mobile service, the service was awsome, Thanks A+++++ service. More

by Masood Hashemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Sep 06, 2024 -

The Ford Store San Leandro responded

Masood, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro! Hamid Seifi Internet Director hseifi@sanleandroford.com

September 05, 2024

When they hold your car for a long amount of hours they don’t provide, car loaner. More

by Neilamistad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Sep 08, 2024 -

The Ford Store San Leandro responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

August 26, 2024

The service rep works hard but the wait tume and turnaround time is way too long. We have been attempting to key key made for our truck, which we have paid for, and so far 3 attempts and the keys st More

by DEREK.FISHER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willie
Report | Print
Aug 29, 2024 -

The Ford Store San Leandro responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

August 26, 2024

The service is good, and the work is done at a reasonable time. Good job More

by MRVERSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Church van I didn't bring it in
Report | Print
Aug 26, 2024 -

The Ford Store San Leandro responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at The Ford Store San Leandro to be a positive one. Please don't hesitate to reach out if you need anything else. Hamid Seifi Internet Director hseifi@sanleandroford.com

August 25, 2024

I brought my car in and they were really friendly. They did a great job and the price was reasonable More

by carriemurphy5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Robert
Report | Print
Aug 26, 2024 -

The Ford Store San Leandro responded

Thank you for your very kind review, Carrie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at The Ford Store San Leandro. Hamid Seifi Internet Director hseifi@sanleandroford.com

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