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The Ford Store San Leandro - Service Center

San Leandro, CA

4.0
348 Reviews
Call Service Center (510) 902-1682

348 Reviews of The Ford Store San Leandro - Service Center

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November 11, 2024

Billy was my Service Advisor. He was professional, courteous and had my car completed in a very timely manner. More

by patrick96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Nov 12, 2024 -

The Ford Store San Leandro responded

Patrick, Thank you for your business and this review. We're happy to hear Billy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Hamid Seifi Internet Director hseifi@sanleandroford.com

November 10, 2024

The Ford Store picked up our Ranger from our house right on time and returned it the same day and fixed 2 recall notices. No problems on our end. More

by Ryan E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Report | Print
Nov 12, 2024 -

The Ford Store San Leandro responded

Ryan, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Hamid Seifi Internet Director hseifi@sanleandroford.com

November 09, 2024

Billy is always exceptional with his service! !! I’m just extremely disappointed that my Escape has a transmission going out of 78k miles. Terribly sad with quality of car. More

by mrsbold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Nov 10, 2024 -

The Ford Store San Leandro responded

Thank you for choosing The Ford Store San Leandro. Your feedback and rating mean a lot to us. We're glad Billy was able to help, and we hope to see you again! Hamid Seifi Internet Director hseifi@sanleandroford.com

November 07, 2024

The fourth floor is an excellent place to bring my Ford company truck. They always do a good job thanks. More

by devans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Pate
Report | Print
Nov 10, 2024 -

The Ford Store San Leandro responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing The Ford Store San Leandro, we look forward to having you as a valued customer for many years to come! Hamid Seifi Internet Director hseifi@sanleandroford.com

November 04, 2024

This is the 2nd time I've taken my vehicle here and the lack of communication is unacceptable. There is no estimated time frame of when to expect my vehicle back and I always have to call multiple times to More

by abiltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get names
Report | Print
Nov 07, 2024 -

The Ford Store San Leandro responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

November 03, 2024

The person who helped me from the beginning was very kind and efficient throughout the entire process of fixing my car. More

by angelicafajardo12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon
Report | Print
Nov 04, 2024 -

The Ford Store San Leandro responded

Angelica, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Simon met your expectations. Thank you again for choosing The Ford Store San Leandro. We look forward to having you as one of our valued customers for many more years to come! Hamid Seifi Internet Director hseifi@sanleandroford.com

November 01, 2024

Roberto was a great employee and helped me understand the process and break it down for me. He’s patient and was very kind. More

by Ulises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robero
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Nov 04, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Roberto and our team, and we look forward to working with you again. Hamid Seifi Internet Director hseifi@sanleandroford.com

October 31, 2024

Took to long resolve the problem and was not given an accurate completion time frame. More

by smunoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen - was very helpful.
Report | Print
Nov 01, 2024 -

The Ford Store San Leandro responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Hamid Seifi Internet Director hseifi@sanleandroford.com

October 30, 2024

Purchased my Lincoln MKX and solely maintained itat this shop. Can't recommend them highly enough! More

by swiftlyrun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
Report | Print
Oct 30, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Hamid Seifi Internet Director hseifi@sanleandroford.com

October 29, 2024

I had a recall to be taken care of on my 150. Billy was the service contact guy. He was on top of things and kept me updated. Great dealership I would take my truck at this shop from now. More

by AMITESHPRASAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Oct 29, 2024 -

The Ford Store San Leandro responded

Thank you for your business and this review. We're happy to hear Billy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Hamid Seifi Internet Director hseifi@sanleandroford.com

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