The Ford Store San Leandro - Service Center

First visit I spent three hours with him to tell me they didn’t have the part Billy Severs was my service manager very professional on my second visit after Billy called me and told me they had the part on didn’t have the part Billy Severs was my service manager very professional on my second visit after Billy called me and told me they had the part on my second visit. They got me out of there over an hour. I give Billy five stars More

The San Leandro Ford store service department is outstanding. The service was just what I asked for and not more. The people who work there including, Paul the service manager, are courteous and outstanding. The service was just what I asked for and not more. The people who work there including, Paul the service manager, are courteous and just plain good people. They are a pleasure to work with. Very happy with the repairs. I highly recommend them More

I use this dealership for service. They have always treated me well. Owen in service keeps me well informed on my vehicle. They have always treated me well. Owen in service keeps me well informed on my vehicle. More

It was great customer service from Owen, and all the staff very friendly my kids enjoyed the balloons. staff very friendly my kids enjoyed the balloons. More

I have always received professional service. My Service Advisor Simon Ortiz has always treated me with respect and made me feel appreciated. The promised time for completion has been almost pe My Service Advisor Simon Ortiz has always treated me with respect and made me feel appreciated. The promised time for completion has been almost perfect! Any questions I have had were addressed in a way that was easy to understand. Dealer Service cost more than Third Party Shops but If you want your vehicle done correctly with original parts, The Ford Store San Leandro is the place to go!!! More

Superior customer service, great workmanship & fair pricing. Highly recommend them! All employees were very helpful. Our service person was Billy who was exceptional! pricing. Highly recommend them! All employees were very helpful. Our service person was Billy who was exceptional! More

I will never return. I understand things take time however I do not like being lied to 3 times (told battery was ordered twice and then backordered to find out the batte I understand things take time however I do not like being lied to 3 times (told battery was ordered twice and then backordered to find out the batterybin fact hadn't been ordered til following week) Took four days to install a hybrid battery as warranty issue. Apparently i was told they have limited mechanic/tech employee to do the job per Service Manager. What happened to ethics and integrity? Additional work done on my car without my knowledge, other than on paperwork when I picked up my cat finally. (at that point I would have taken my car to another dealership to have safety recall completed. Left a oil stain on my front seat (I called Service Mng who never returned my call) my headlights were not working when I picked up my car (no issues prior to perfectly fine prior to dropping off my car) Immediately took my vehicle to MY PREFERRED SHOP PRECISION ENGINERING. I spent money elsewhere to have fixed. Entire thing could have been avoided if the just provided decent honest communication. Wonder how they still in business. I will NEVER use them again. I've had previous issues with another car but thought I'd give them the benefit of doubt. More

The Ford dealer in San Leandro staff and customer service are fantastic Job. Keep it up the good work. are fantastic Job. Keep it up the good work. More

The folks working at this dealership are such a liars that keep building a lie on top of a lie. They change all the parts and car is still not fixed. It’s very disappointing. I will never come back that keep building a lie on top of a lie. They change all the parts and car is still not fixed. It’s very disappointing. I will never come back More