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The Ford Store San Leandro - Service Center

San Leandro, CA

4.0
362 Reviews

362 Reviews of The Ford Store San Leandro - Service Center

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December 07, 2017

Unresponsive, no accountability, lack of follow through Non responsive, lack of accountability and very poor customer service. I will not be returning to this Dealership again. After having my Mustang ser More

by Chris C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Billy does not clear his voicemail, ask's me to text him to remind him to call me back about the status of my car! Non responsive and not advocate of quality customer service!
October 01, 2017

Worst service ever When I bought the car, the salesman said they would take off an additional $1000 for paying cash. after signing all the paperwork and writing the c More

by Kris East
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
September 10, 2017

Service dept is horrible I take my vehicle there because I was foolish enough to purchase the service contract there. Wife took our Ford Flex in because "charging system" err More

by brn2sailaway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Simon Ortiz , Ivan (service manager)
January 19, 2017

Don't purchase or service your Lincoln here!! They call themselves a Lincoln dealer but they are really only a Ford dealer - there is no quality "Lincoln" service experience here. I have taken ea More

by DSF
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
several - different employees
November 18, 2016

Dishonest business practices - do NOT service your car here I just picked up my car from the service department- 4 days to repair two door handles. Original estimate $180 - tried to bill me $755 and they only r More

by TDwyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randall Jackman
June 04, 2016

Horrible Service Center My first experience with the service center was an oil change. I had an appointment. It took 5 hours for the service to be completed. Took my car anot More

by Db
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phillip
October 14, 2015

GREAT SERVICE! I brought in my Ford Escape for some minor issues. I made my appointment about a week ahead of time. Once I got there , I got out of the car and befor More

by naruomary12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
can't remember
July 21, 2015

Don't go there for any service!!!!!! I have a 2014 F150, the engine catastrophically failed at 1,700 miles and just under three months old (back in March 2015). Had the truck towed to More

by jkwater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Entire service department
March 10, 2015

Worst place ever ive never been more upset I gave my ford f150 2003 harley davidson 100th anneversiry truck to them for a engine rebuild. It has been 2 weeks and I still do not have the truck a More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
March 03, 2012

I bought a 2004 F150 from this store with an extended warranty in 05.Kept up with the scheduled maint appointments and allowed no other mechanic to raise the hood on it.Fast forward approx.35,000 miles a More

by Naqqajj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Simon
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