The Ford Store San Leandro - Service Center

Don't go there for any service!!!!!! I have a 2014 F150, the engine catastrophically failed at 1,700 miles and just under three months old (back in March 2015). Had the truck towed to I have a 2014 F150, the engine catastrophically failed at 1,700 miles and just under three months old (back in March 2015). Had the truck towed to Ford, I was offered a rental car at my cost if I went over to Enterprise. I was told replacing the vehicle was out of the question. It took service two business days to look at it. Updates from the service advisor never came, even though he said he'd keep me updated. Average wait time on hold was 8 minutes per call. Three weeks later I finally got the truck back with a new engine. Ford offered me an extended warranty for the inconvenience, when I told them I already purchased that with the truck I was told no. Turns out I was sold a third party warranty, getting a refund was like getting water from a stone, but since I had an e-mail from corporate Ford the finance manager agreed to refund the third party warranty. Next was my 2011 Ranger. I scheduled an appointment to have the left front wheel bearing inspected as it was making noise at 37,000 miles (this is July 2015). The truck sat in service for a full day before they even looked at it, why the xxxx did I make an appointment?!? Failed bearings and a scored spindle later, it was another business day before the parts were ordered and a second day before the parts came in. It would be another day after the parts came in that the truck would be worked on. Like my previous experience with the F150 average wait time on hold was unacceptable, but had improved to an average of 6 minutes. Don't take your vehicle to San Leandro Service unless you plan on leaving it there for at least a week. More

Worst place ever ive never been more upset I gave my ford f150 2003 harley davidson 100th anneversiry truck to them for a engine rebuild. It has been 2 weeks and I still do not have the truck a I gave my ford f150 2003 harley davidson 100th anneversiry truck to them for a engine rebuild. It has been 2 weeks and I still do not have the truck and I checked on it the other day and they were pushing it out and crashed it into another car so now I have to wait another week when its out to get the front bumper painted. They will pay for it, they never apoligized. They have HORRIBLE business and are Extremely unorganized. They wait for the last minute to do other cars which is 30 days later for the other cars and now I have to wait for them to finish those cars because they wait until the last day to do those. I will never do business with them again. More

I bought a 2004 F150 from this store with an extended warranty in 05.Kept up with the scheduled maint appointments and allowed no other mechanic to raise the hood on it.Fast forward approx.35,000 miles a warranty in 05.Kept up with the scheduled maint appointments and allowed no other mechanic to raise the hood on it.Fast forward approx.35,000 miles and expired warranty.They claim that the vibration when I stop is because I need Rotors.$1000+.In the course of 3hrs the truck started idling rough,then engine light,then engine knocking.The ford store want's $2400.00 to"take the engine apart"to find the problem.I did some research on the symptom online.It's possible that a spark plug has broken(common occurance in this model)WOW!That makes sence.Called the F Store to have them replace the plug to the FAILED CYLINDER.I was "then" informed that the spark plug has been known to break off while being removed.Replacement cost for one plug $140-$280.00.Farewell old Ford Store friend.I wish you well!It's difficult to watch an American Icon screw it's loyal customers More

This place sucks... I Called the shop before I came out to get an oil change. Ask if they will drive me home to my house in Pleasanton. They say no problem. Then I get there and they say we only go to cast to get an oil change. Ask if they will drive me home to my house in Pleasanton. They say no problem. Then I get there and they say we only go to castro valley. Service tech Willie Pate say I can take bart the rest of the way home and then catch a cab... Of course at my expense. So when I bought the truck new the headlight was not improperly aimed and door not aligned . I know it's my fault I waited a long time to bring it in and get it checked out. I also bought the extended warranty and they said it's not a covered item. They want 75.00 just to tell me the headlight is not aimed right and another 75 to tell me the door is not aligned. Then after they tell me what we both already know (they said both are not aligned properly) Then there will be an additional charge to fix this. Something that should be under warranty. I also brought the truck in because of a valve noise in the engine. They want another $220.00 to look at that and tell me it's broke. This is under warranty but I have to pay this money just to tell me tit's broke? Then another 100.00 warranty deductible... Highway robbery. They nickel and dime you to death at this place... I ended up leaving with my broken truck still under warranty because I have no way to get home.. Come on people, you can't drive an extra 5 miles out of your coverage zone? This is why people don't buy American anymore. Ford Quality sucks & service sucks. No one is willing to go the extra mile for a disabled customer in need at least at this dealership. Thank you for no help Mr. Willie Pate More

I took my vehicle in for service on Friday, and arrived at my scheduled appointment time or a "service engine light" on my 2001 Excursion. I made it very clear I would need the car the same day. My servic at my scheduled appointment time or a "service engine light" on my 2001 Excursion. I made it very clear I would need the car the same day. My service advisor, Cornelio, asked me to sign the receipt which indicated a 280.00 fee. I asked him if I was going to be charged that amount. He stated I would not be charged until I agreed to the estimate set forth by the diagnostics performed. I called at 11:40, which was over 3 hours after I dropped the vehicle off, and was informed the vehicle had not been looked at. I had to call again at 1:40, which is now almost 6 hours after dropping my car off and was again told it had still not been looked at. At 3:40 the technician called to inform us a computer issue had been ruled out, and he thought it MIGHT be a transmission issue but could still not entirely rule out a wiring or computer issue. The technician then told us, the car would not be ready on the same day, and probably would not be ready befor end of day Monday. My husband explained that we had made it very clear the vehicle was needed the same day. The technicians response was "come on man, give us a break. We are still working on vehicles from 2 to 3 days ago. My husband said to put the car back together and we would be on our way to pick it up. We were billed the 280.00 which we were told we would not have to pay. When I complained to the service advisor, Dan Andrade, he told me I promised to pay that money for diagnostic. I asked him how we could be responsible for anything other than a baby sitting fee since my car sat there all day and they were still clueless as to what was going on. I paid the money, filed a complaint with the better business bureau, and even got a call from Tom McNabb who agreed with me, that I had been charged a baby sitting fee. Tom asked what could they possibly do to regain our trust as customers. My response was to refund our money. By not refunding our money, they have lost us as future customers and have clearly shown their customers are only important at the time a new vehicle is purchased. More