The Ford Store San Leandro - Service Center

Good experience with service I went to the service department for a recall. I was seen at my appointment time and the service consultant scheduled me for another visit since the I went to the service department for a recall. I was seen at my appointment time and the service consultant scheduled me for another visit since the technicians had left for the day. The consultant was professional and personable. My only complaint is that the website allows you to schedule appointments up to about 4:00, but I was told that had I called, I would never have been given an appointment after 11. I suspect the website belongs to Ford, not the dealership, but someone ought to fix that. More

Fast and friendly service It was a good experience at the Ford store. Billy took care of me as usual only go to see Billy. Everyone’s friendly. Fast and friendly service thank It was a good experience at the Ford store. Billy took care of me as usual only go to see Billy. Everyone’s friendly. Fast and friendly service thank you More

Maintenance of Vehicle Service advisor friendly and polite. Listened to what I was telling him without interruption and provided options in language I could understand not Service advisor friendly and polite. Listened to what I was telling him without interruption and provided options in language I could understand not too technical. More

all went smothly AFTER the Quick Lube nonsense was avoided The main reason for the favorable rating is based on the service advisor "fixing" the stupid and annoying problems relative to scheduling an appointme The main reason for the favorable rating is based on the service advisor "fixing" the stupid and annoying problems relative to scheduling an appointment only to learn upon arrival that there was NO APOINTMENT scheduled. More

Airbag recall on Fusion Appointment setup and Check in for the Airbag Recall was efficient. Since the repair required return the next day a car was provided per the recall w Appointment setup and Check in for the Airbag Recall was efficient. Since the repair required return the next day a car was provided per the recall waiver. The repair was finished in a timely manner. Thank you. More

Service was fast and hit my appointment time slot Was a good visit, but I mean guys - charging $150 to program my F150 key? The guy on the phone said $100 - but of course I didn't get his details when Was a good visit, but I mean guys - charging $150 to program my F150 key? The guy on the phone said $100 - but of course I didn't get his details when I made the appointment so that's a disappointment. I feel like I paid $50 over what I was quoted. Parts guy was great - he charged me what was stated on the phone $20 to cut the key. More

Best Service I took my 2014 Edge in for an oil change and a ticking sound and discovered I needed a NEW engine...covered under warranty THANK GOD...Willie Tate kep I took my 2014 Edge in for an oil change and a ticking sound and discovered I needed a NEW engine...covered under warranty THANK GOD...Willie Tate kept me updated on what was going on...got me a vehicle to drive while repairs were being done and got me back in my Edge. Ford Store sold me my SUV and I got a good deal, they have given me GREAT service. Not only will I buy my next car here, I recommend them to anyone I hear needs a GOOD car and great service!! A. Collins More

battery replacement My problem was handled in a very professional way. Paul was concerned that my problem was resolved and I went on my way as a happy camper. I was deli My problem was handled in a very professional way. Paul was concerned that my problem was resolved and I went on my way as a happy camper. I was delighted with the service. More

Knowledgeable and Reliable I can always depend on The Ford Store's Service Department to find the problem and fix it. Over the years I've taken my car there for a wide range of I can always depend on The Ford Store's Service Department to find the problem and fix it. Over the years I've taken my car there for a wide range of service repairs, big and small. If there's a replacement part needed that's not in stock, they can get it. The Service Advisors are friendly and professional. More

Quick repair The rear doors wouldn't open from the inside. Paul was able to schedule the repair quickly and the care was returned promptly. Paul is our usual ser The rear doors wouldn't open from the inside. Paul was able to schedule the repair quickly and the care was returned promptly. Paul is our usual service writer for our fleet of cars and he's great to work with. More