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The Ford Store San Leandro - Service Center

San Leandro, CA

4.0
362 Reviews

362 Reviews of The Ford Store San Leandro - Service Center

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February 08, 2019

Routine Maintenance I dropped in for routine maintenance with no appointment. My service advisor was knowledgeable and answered all my questions concerning my car. The wh More

by LMar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Advisor 767261
January 30, 2019

Great Service Everyone was helpful, professional and friendly. Car runs great! I feel safer as I am confident the service team was thorough and addressed any poten More

by Sansara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
January 23, 2019

Good experience with service I went to the service department for a recall. I was seen at my appointment time and the service consultant scheduled me for another visit since the More

by TJP
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Billy Severs
January 20, 2019

Fast and friendly service It was a good experience at the Ford store. Billy took care of me as usual only go to see Billy. Everyone’s friendly. Fast and friendly service thank More

by Bsevers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy
January 18, 2019

Maintenance of Vehicle Service advisor friendly and polite. Listened to what I was telling him without interruption and provided options in language I could understand not More

by MechanicallyClueless
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
January 17, 2019

all went smothly AFTER the Quick Lube nonsense was avoided The main reason for the favorable rating is based on the service advisor "fixing" the stupid and annoying problems relative to scheduling an appointme More

by Thor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Araceli Sanchez
January 10, 2019

Airbag recall on Fusion Appointment setup and Check in for the Airbag Recall was efficient. Since the repair required return the next day a car was provided per the recall w More

by DDog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
January 08, 2019

Service was fast and hit my appointment time slot Was a good visit, but I mean guys - charging $150 to program my F150 key? The guy on the phone said $100 - but of course I didn't get his details when More

by Chris H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts, Cashier, Servivce Advisor
January 01, 2019

Best Service I took my 2014 Edge in for an oil change and a ticking sound and discovered I needed a NEW engine...covered under warranty THANK GOD...Willie Tate kep More

by Andrea C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Tate
December 24, 2018

battery replacement My problem was handled in a very professional way. Paul was concerned that my problem was resolved and I went on my way as a happy camper. I was deli More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
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