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The Ford Store San Leandro - Service Center

San Leandro, CA

4.0
355 Reviews
Call Service Center (510) 902-1682

355 Reviews of The Ford Store San Leandro - Service Center

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January 26, 2025

Maria and Billy were great . Billy kept me informed through the whole process. The pickup and delivery was on-time. Will gladly use this team again . More

by gwbryson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy and Maria
Report | Print
Jan 27, 2025 -

The Ford Store San Leandro responded

It's great to hear that Maria and Billy were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 21, 2025

I didn’t have a good experience. I brought my truck in. Asked for service pick my truck up. One service was not complete. I was still charged and then there was an attempt to charge More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom
Report | Print
Jan 25, 2025 -

The Ford Store San Leandro responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

January 19, 2025

For most part the service was great. They picked the car up and bought it back. But I later discovered the headlights were dim. And 1 is out. More

by nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Jan 20, 2025 -

The Ford Store San Leandro responded

Nikki, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Hamid Seifi Internet Director hseifi@sanleandroford.com

January 18, 2025

Paul was the only professional and customer friendly staff, The female associates at the cashier desk were rude and very unprofessional. I approached the counter and greeted them all nobody spoke. The l More

by cherish510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy and Paul
Report | Print
Jan 22, 2025 -

The Ford Store San Leandro responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

January 18, 2025

Excellent and professional service advisor informing of repair status. Through review to determine gear problem. More

by casaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen
Report | Print
Jan 18, 2025 -

The Ford Store San Leandro responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing The Ford Store San Leandro, we look forward to having you as a valued customer for many years to come! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 18, 2025

Bad service. They had go 3 times for my truck and they took 10 days to repair a 2 days recall fix. More

by ignacioluna29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto
Report | Print
Jan 22, 2025 -

The Ford Store San Leandro responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

January 17, 2025

Fast service and trusted customer service, great fleet service manager service definitely we will keep using it. More

by Alvaro Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Pate
Report | Print
Jan 18, 2025 -

The Ford Store San Leandro responded

Thanks, Alvaro, for sharing your thoughts about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 17, 2025

Technition arrived on time and was able to do the software update on-site saving us the downtime to take it to the dealer More

by jose.martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name
Report | Print
Jan 17, 2025 -

The Ford Store San Leandro responded

Jose, Thank you for choosing The Ford Store San Leandro. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 12, 2025

We are from out of town and we were able to get a recall on our car done More

by JOELNOBREGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Cope
Report | Print
Jan 12, 2025 -

The Ford Store San Leandro responded

Joel, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 10, 2025

The dealership overcharges their customers. make it affordable for everyone to come not just the wealthy More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom
Report | Print
Jan 15, 2025 -

The Ford Store San Leandro responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

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