The Ford Store San Leandro - Service Center

Customer Service Billy Severs, our Service Advisor not only took care of several problems on our Explorer, but he also made sure our Ford Recall was taken care of du Billy Severs, our Service Advisor not only took care of several problems on our Explorer, but he also made sure our Ford Recall was taken care of during this Service Appointment. He kept us informed on the vehicles progress every day and the updates on incoming parts that were ordered for the repairs. Billy called us promptly when our vehicle was ready for pickup. This was the Best Service we have experienced from this Dealership in the past 6 years. Billy just did a Super job at taking care of our vehicle and keeping us updated on its progress. He has restored our faith in this Dealership going forward... More

Robert Cai Mr Cai was helpful and returned calls. I felt he was also honest He is definitely an asset to you service department and would want to work with hi Mr Cai was helpful and returned calls. I felt he was also honest He is definitely an asset to you service department and would want to work with him again. More

Great customer service Great customer service. Only one point of feedback would be to go over services done and completed with rep after service and explain if if everything Great customer service. Only one point of feedback would be to go over services done and completed with rep after service and explain if if everything went well with check up. I love my explorer More

very nice experience Billy Severs was very nice to work with. He reviewed my car needs with me and called when my car was ready. The estimated time for service was 2.5 h Billy Severs was very nice to work with. He reviewed my car needs with me and called when my car was ready. The estimated time for service was 2.5 hours and he called within that time. Nice experience! More

Excellent service as always. Excellent professional service as always . This is par for the course at Ford Store. I have been a customer of theirs ever since they opened on Marina Excellent professional service as always . This is par for the course at Ford Store. I have been a customer of theirs ever since they opened on Marina. More

Fast and friendly service. Fast and friendly service and convenient hours. Prior service done are always checked and advisor tells you what needs to be done or to bedone on a la Fast and friendly service and convenient hours. Prior service done are always checked and advisor tells you what needs to be done or to bedone on a later date. More

Good service Took me last minute and I was out quickly. Friendly and efficient. Worked in dealership and nice facility. More drink options would have been nice Took me last minute and I was out quickly. Friendly and efficient. Worked in dealership and nice facility. More drink options would have been nice l. More

Horrible service advirer Service adviser, Sabrina, was inexperienced and did not listen to customer. After I took my car home, Sabrina kept calling me up telling me that ther Service adviser, Sabrina, was inexperienced and did not listen to customer. After I took my car home, Sabrina kept calling me up telling me that there were more charges on my service. These charges should be done prior to the work being done not after. If I knew that there were all these other charges, I would have probably re-thought my decision on getting my car done there. Her communication skills was horrible! She would have something written on the order then tell me verbally otherwise. For example on my order she wrote in there that the car would be ready by 11:45 am. At 1:00 PM, I have not heard or gotten a call. So I called and she told me that when I checked in she said that she informed that my car was not going to be ready until early afternoon. Which I told her that this conversation did not happen. Then there was this back and forth with me and she would not drop it until I told her to stop it. Then she told me that the car can be ready at 2:00. So I went there and then when I got there, she told me that she said on the phone the car was going to be ready at 3:45. Again there was this back and forth then I left. As I was checking out she then told me that all my tires need to be replaced and that for my safety she does not want to check my car out. I demanded my keys so I can pay and leave and that I would prefer to take my car elsewhere. Then when I got home she keep calling me about other charges. More

Fast and courteous I had an appointment for an oil change and they took me in on time and finished within the time she told me it would take. They got a little busy, so I had an appointment for an oil change and they took me in on time and finished within the time she told me it would take. They got a little busy, so when my car was done the service writer took the car through the car wash herself. More

Simon was great I was upset about the price of things to be done, but Simon patiently explained. And guarenteed me the cost would not rise. And I had guarenteed tha I was upset about the price of things to be done, but Simon patiently explained. And guarenteed me the cost would not rise. And I had guarenteed that it would be fixed. Thank you More