The Ford Store San Leandro - Service Center

Great service from all involved My new, a few days old, 2018 Escape had trouble with the start stop, Jim Hurst my salesman made an appointment for me, the service adviser Simon Ortiz My new, a few days old, 2018 Escape had trouble with the start stop, Jim Hurst my salesman made an appointment for me, the service adviser Simon Ortiz was very helpful with getting me a loaner car, and had my Escape back with in two days, Great service More

Quick Service Quick, friendly service. Even when there was a delay. the service tech searched around for a programmer to take car of the spare key issue. Quick, friendly service. Even when there was a delay. the service tech searched around for a programmer to take car of the spare key issue. More

Professional and Helpful My car was ready earlier than expected so that was good news. It is great to also get a car wash with the service. Great idea to offer a Special tha My car was ready earlier than expected so that was good news. It is great to also get a car wash with the service. Great idea to offer a Special that I took advantage of. More

Routine Maintenance I dropped in for routine maintenance with no appointment. My service advisor was knowledgeable and answered all my questions concerning my car. The wh I dropped in for routine maintenance with no appointment. My service advisor was knowledgeable and answered all my questions concerning my car. The whole process went smoothly. Everyone was friendly and courteous. More

Great Service Everyone was helpful, professional and friendly. Car runs great! I feel safer as I am confident the service team was thorough and addressed any poten Everyone was helpful, professional and friendly. Car runs great! I feel safer as I am confident the service team was thorough and addressed any potential issue More

Good experience with service I went to the service department for a recall. I was seen at my appointment time and the service consultant scheduled me for another visit since the I went to the service department for a recall. I was seen at my appointment time and the service consultant scheduled me for another visit since the technicians had left for the day. The consultant was professional and personable. My only complaint is that the website allows you to schedule appointments up to about 4:00, but I was told that had I called, I would never have been given an appointment after 11. I suspect the website belongs to Ford, not the dealership, but someone ought to fix that. More

Fast and friendly service It was a good experience at the Ford store. Billy took care of me as usual only go to see Billy. Everyone’s friendly. Fast and friendly service thank It was a good experience at the Ford store. Billy took care of me as usual only go to see Billy. Everyone’s friendly. Fast and friendly service thank you More

Maintenance of Vehicle Service advisor friendly and polite. Listened to what I was telling him without interruption and provided options in language I could understand not Service advisor friendly and polite. Listened to what I was telling him without interruption and provided options in language I could understand not too technical. More

all went smothly AFTER the Quick Lube nonsense was avoided The main reason for the favorable rating is based on the service advisor "fixing" the stupid and annoying problems relative to scheduling an appointme The main reason for the favorable rating is based on the service advisor "fixing" the stupid and annoying problems relative to scheduling an appointment only to learn upon arrival that there was NO APOINTMENT scheduled. More

Airbag recall on Fusion Appointment setup and Check in for the Airbag Recall was efficient. Since the repair required return the next day a car was provided per the recall w Appointment setup and Check in for the Airbag Recall was efficient. Since the repair required return the next day a car was provided per the recall waiver. The repair was finished in a timely manner. Thank you. More