The Ford Store San Leandro - Service Center

Good service experience 9making up for the past) I have yet to retrying making unsuccessful appointments online or by phone, but making two separate appointments in person was very fast and successfu I have yet to retrying making unsuccessful appointments online or by phone, but making two separate appointments in person was very fast and successful. I got checked in quickly the morning of the appointment, and the work was done in a satisfyingly amount of time (I waited at Starbucks across the street, then in the showroom). There was no pressure to add services, although some of this may have been to the inability to add more work tickets into a busy shop schedule. Anyway, it feels that things are improving. Ok - Simon was pretty good! More

Was able to answer all my questions and was very patient was very helpful. Was able to find all information in computer needed for service was very helpful. Was able to find all information in computer needed for service More

SIMON's Quality of Service In the past the service was OK, the two (2) times SIMON has waited on me, I must say,have been the best quality of service I received from your dealer In the past the service was OK, the two (2) times SIMON has waited on me, I must say,have been the best quality of service I received from your dealership including sales or otherwise. More

Had a lot of problems throughout the years, Paul Galvo was very professional & was pleasant. Car was ready as promised, no surprises for a change. was very professional & was pleasant. Car was ready as promised, no surprises for a change. More

I always receive excellent service at this dealership. I was pleasantly surprised when they could fit me in at the last minute for an overdue service. was pleasantly surprised when they could fit me in at the last minute for an overdue service. More

Prompt & Professional Service Very professional & courtesy service. Paul explained what the maintain service would cover and how many prepaid services I had remaining. My car wa Very professional & courtesy service. Paul explained what the maintain service would cover and how many prepaid services I had remaining. My car was ready when Paul said it would. More

Great work Team From the person who checked me in, to the service writer, to the person who brought my car out. All professionals. They were all extremely kind as wel From the person who checked me in, to the service writer, to the person who brought my car out. All professionals. They were all extremely kind as well. More

Christina was my service representative and she exceeded my expectations! She was very helpful, Knowledgeable and prompt. I felt that she was trustful and honest. my expectations! She was very helpful, Knowledgeable and prompt. I felt that she was trustful and honest. More

Simon Ortiz, Ford/Lincoln Service Advisor One of the main reason I keep bringing our 2013 Lincoln MKX for service @ Ford San Leandro is Simon Ortiz. He has always taken good care of us through One of the main reason I keep bringing our 2013 Lincoln MKX for service @ Ford San Leandro is Simon Ortiz. He has always taken good care of us through the years not only with the Lincolns we've purchased but with the Fords (F150 trucks-3 of them) we have owned. I always ask for Simon when I bring our vehicles for service, & if he is not there I reschedule when he is working-that is how much confidence I have in him & the service department. More

Excellent service. Timely return of vehicle. I have been a customer of Ford Store San Leandro ever since they opened up on Marina Blvd. I have never had a bad experience with this dealership. Rec I have been a customer of Ford Store San Leandro ever since they opened up on Marina Blvd. I have never had a bad experience with this dealership. Recently, I brought my car in for scheduled service, got the work done, and got the car back in two hours. Kudos to Billy Severs for his excellent customer service. More