The Ford Store San Leandro - Service Center

very nice experience Billy Severs was very nice to work with. He reviewed my car needs with me and called when my car was ready. The estimated time for service was 2.5 h Billy Severs was very nice to work with. He reviewed my car needs with me and called when my car was ready. The estimated time for service was 2.5 hours and he called within that time. Nice experience! More

Excellent service as always. Excellent professional service as always . This is par for the course at Ford Store. I have been a customer of theirs ever since they opened on Marina Excellent professional service as always . This is par for the course at Ford Store. I have been a customer of theirs ever since they opened on Marina. More

Fast and friendly service. Fast and friendly service and convenient hours. Prior service done are always checked and advisor tells you what needs to be done or to bedone on a la Fast and friendly service and convenient hours. Prior service done are always checked and advisor tells you what needs to be done or to bedone on a later date. More

Good service Took me last minute and I was out quickly. Friendly and efficient. Worked in dealership and nice facility. More drink options would have been nice Took me last minute and I was out quickly. Friendly and efficient. Worked in dealership and nice facility. More drink options would have been nice l. More

Horrible service advirer Service adviser, Sabrina, was inexperienced and did not listen to customer. After I took my car home, Sabrina kept calling me up telling me that ther Service adviser, Sabrina, was inexperienced and did not listen to customer. After I took my car home, Sabrina kept calling me up telling me that there were more charges on my service. These charges should be done prior to the work being done not after. If I knew that there were all these other charges, I would have probably re-thought my decision on getting my car done there. Her communication skills was horrible! She would have something written on the order then tell me verbally otherwise. For example on my order she wrote in there that the car would be ready by 11:45 am. At 1:00 PM, I have not heard or gotten a call. So I called and she told me that when I checked in she said that she informed that my car was not going to be ready until early afternoon. Which I told her that this conversation did not happen. Then there was this back and forth with me and she would not drop it until I told her to stop it. Then she told me that the car can be ready at 2:00. So I went there and then when I got there, she told me that she said on the phone the car was going to be ready at 3:45. Again there was this back and forth then I left. As I was checking out she then told me that all my tires need to be replaced and that for my safety she does not want to check my car out. I demanded my keys so I can pay and leave and that I would prefer to take my car elsewhere. Then when I got home she keep calling me about other charges. More

Fast and courteous I had an appointment for an oil change and they took me in on time and finished within the time she told me it would take. They got a little busy, so I had an appointment for an oil change and they took me in on time and finished within the time she told me it would take. They got a little busy, so when my car was done the service writer took the car through the car wash herself. More

Simon was great I was upset about the price of things to be done, but Simon patiently explained. And guarenteed me the cost would not rise. And I had guarenteed tha I was upset about the price of things to be done, but Simon patiently explained. And guarenteed me the cost would not rise. And I had guarenteed that it would be fixed. Thank you More

easy peasy I got a coupon online for a tire rotation deal. I made my appointment without any problems. I brought my copy of the coupon with me as requested. I wa I got a coupon online for a tire rotation deal. I made my appointment without any problems. I brought my copy of the coupon with me as requested. I was shuttled back home and was called before I expected. The shuttle picked me up promptly and I'm very pleased with the whole experience. Thank you Simon More

In and Out The Guys in the service department had me in and out in about an hour and even washed my car to boot A+ for the team from Rep to servicemen. I The Guys in the service department had me in and out in about an hour and even washed my car to boot A+ for the team from Rep to servicemen. I More

Service The service agent was helpful and clear about follow-up and he kept me informed as to the progress. The service was completed before expected. The service agent was helpful and clear about follow-up and he kept me informed as to the progress. The service was completed before expected. More