The Ford Store San Leandro - Service Center

Need to improve customer experience Not responding to customers needs regarding updating service issues No call back regarding vehicle repairs customers needs regarding updating service issues No call back regarding vehicle repairs More

Great service no complaint on time friendly service advisor keep it up will be back before end of year for oil change advisor keep it up will be back before end of year for oil change More

The manager Paul was great and professional! If it wasn’t for him my problem would not have been solved. Thanks so much Paul for your kindness! If it wasn’t for him my problem would not have been solved. Thanks so much Paul for your kindness! More

great service and customersupport and service. Will be going back for service and nice people Will be going back for service and nice people More

They change my motor, it too long. But I think it all depend how help you, the person that help me this time he help me with everything and finally found the situation with my truck. T But I think it all depend how help you, the person that help me this time he help me with everything and finally found the situation with my truck. Thank you Simon More

Willie was great. Very thorough and informative. He helped restore my confidence the San Leandro location. My vehicle finally seems to be functioning properly after my Very thorough and informative. He helped restore my confidence the San Leandro location. My vehicle finally seems to be functioning properly after my 3rd visit. More

If I could give zero stars, I would. I purchased a vehicle from The Ford Store San Leandro, and just 11 days later, it was stolen from in front of my home. When it was recovered, the car I purchased a vehicle from The Ford Store San Leandro, and just 11 days later, it was stolen from in front of my home. When it was recovered, the car had damage to the cylinder lock and was undrivable, so I had it towed back to the dealership for repairs—thinking a certified Ford service department could handle it quickly and professionally. I was completely wrong. For an entire week, they claimed they couldn’t even unlock the car—this is a Ford dealership with a service center, and they couldn’t unlock a Ford vehicle they sold me? That was just the beginning. They had my vehicle for nearly 30 days for a repair that should have taken maybe a day or two. They rarely answered the phone, never returned messages, and provided no updates. I had to chase them constantly, and still got nothing but excuses. Turns out they were also ignoring my insurance company, who made multiple calls and sent several emails trying to get estimates and documentation—also with no response. When I finally did get someone on the phone (after countless attempts), I was told the wrong part had been ordered—twice. They kept pushing back the completion date, and I was left completely in the dark. Eventually, they told me the car was ready. But get this—they “forgot” to fix the mechanism that allows you to unlock the door with the physical key. They literally reinstalled the handle and skipped the fix. At that point, I was so fed up and afraid they’d keep my car for another month, I told them to just leave it. Then came the final slap in the face—the bill. The charges were so wildly inflated that my insurance company refused to pay the full amount. I had to come out of pocket to cover the difference. This was hands-down one of the most frustrating, unprofessional, and stressful experiences I've ever had with any business. I wouldn’t take a bicycle to these people, much less a car I care about More

Mr. Rogers was attentive, considerate , and responsive to my concerns and needs. He listened to me and had the repairs done when he said that they would be done. It was a good experience. my concerns and needs. He listened to me and had the repairs done when he said that they would be done. It was a good experience. More

Barry was super helpful with our truck! I hate driving it- it’s my husband’s, and gigantic- so I was ecstatic (and quite frankly, shocked it was even something that existed lol) when he of I hate driving it- it’s my husband’s, and gigantic- so I was ecstatic (and quite frankly, shocked it was even something that existed lol) when he offered to have them drop it off at our house when the service was done! I was actually kind of jealous and started questioning my Acura purchase. ;) More

Appointments are easy. Tom was my service guy; friendly and helpful. Thank you, Linda Posadas Tom was my service guy; friendly and helpful. Thank you, Linda Posadas More