The Ford Store San Leandro - Service Center

I gave 2 stars because I appreciate the fact that you all kept calling me to remind me of a recall on my vehicle. The poor experience came from my car pick-up experience. I called early the morning I planned kept calling me to remind me of a recall on my vehicle. The poor experience came from my car pick-up experience. I called early the morning I planned to pick my car up. I shared that I only had a short window, my 30-minute lunch. I asked if my car could be washed, I was told yes, and there was a snide remark that she hoped it would be washed by the time I arrived hours later. I got there hours later, paid for my service as I also had an oil and coolant leak. As I waited outside in the cold for my car, both my daughter and I noticed that the left bottom corner of my license plate was bent up and sticking out. We could both see that from afar. A service tech got in my car and disappeared. We went back inside to ask where he went, as we thought he was driving the car to us. After waiting some time we were informed that he took the car to be washed, something that I asked for hours in advance. When he finally pulled up with my car, it was water all over it. That's when I was informed that the wash didn't come with a dry, how sad. I asked what happened to my license plate, and I was told that it came in like that, which was a total lie. I was then directed to the manager Paul. When I showed him the license plate, I also noticed that the license plate frame that I had all these years, was also broke in half. Paul gave me Ford license plate frames, but I have a Lincoln, and the broken frame that I've had all these years said "Future Lincoln," which is where I purchased the car from. If your employees are damaging peoples cars, the least they can do is acknowledge it, and make it right, not blame the car owner. When I bring my car to a dealership for service, I'm actually trusting you with my vehicle. Clearly it's a known thing that your staff don't adhere to carwash requests, hence the snide remark from the receptionist. Please do better, customer service needs to improve drastically. More

I have dealt with this dealership for 20+ years they are top notch in my opinion. top notch in my opinion. More

Owen is the reason I will bring my car back to Ford! He took time to make sure he why my car was acting up she runs so much better He took time to make sure he why my car was acting up she runs so much better More

Easy in and out process! Finished job ahead of promised time. I’ll use the this Ford store again ! Finished job ahead of promised time. I’ll use the this Ford store again ! More

Maria and Billy were great . Billy kept me informed through the whole process. The pickup and delivery was on-time. Will gladly use this team again . Billy kept me informed through the whole process. The pickup and delivery was on-time. Will gladly use this team again . More

I didn’t have a good experience. I brought my truck in. Asked for service pick my truck up. One service was not complete. I was still charged and then there was an attempt to charge I brought my truck in. Asked for service pick my truck up. One service was not complete. I was still charged and then there was an attempt to charge me again to fix the original Problem. Think that was very unprofessional. And don’t think I’ll be coming back.. More

For most part the service was great. They picked the car up and bought it back. But I later discovered the headlights were dim. And 1 is out. They picked the car up and bought it back. But I later discovered the headlights were dim. And 1 is out. More

Excellent and professional service advisor informing of repair status. Through review to determine gear problem. repair status. Through review to determine gear problem. More

Paul was the only professional and customer friendly staff, The female associates at the cashier desk were rude and very unprofessional. I approached the counter and greeted them all nobody spoke. The l staff, The female associates at the cashier desk were rude and very unprofessional. I approached the counter and greeted them all nobody spoke. The lady that did help me was turning around as if I wasn’t supposed to be there when I was just trying to pick up my truck. The customer behind me noticed the weird interaction and greeted me as I was leaving. More

Bad service. They had go 3 times for my truck and they took 10 days to repair a 2 days recall fix. They had go 3 times for my truck and they took 10 days to repair a 2 days recall fix. More