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The Ford Store San Leandro - Service Center

San Leandro, CA

4.0
343 Reviews
Call Service Center (510) 902-1682

343 Reviews of The Ford Store San Leandro - Service Center

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January 19, 2025

For most part the service was great. They picked the car up and bought it back. But I later discovered the headlights were dim. And 1 is out. More

by nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Jan 20, 2025 -

The Ford Store San Leandro responded

Nikki, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Hamid Seifi Internet Director hseifi@sanleandroford.com

January 18, 2025

Excellent and professional service advisor informing of repair status. Through review to determine gear problem. More

by casaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen
Report | Print
Jan 18, 2025 -

The Ford Store San Leandro responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing The Ford Store San Leandro, we look forward to having you as a valued customer for many years to come! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 18, 2025

Paul was the only professional and customer friendly staff, The female associates at the cashier desk were rude and very unprofessional. I approached the counter and greeted them all nobody spoke. The l More

by cherish510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy and Paul
Report | Print
Jan 22, 2025 -

The Ford Store San Leandro responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

January 18, 2025

Bad service. They had go 3 times for my truck and they took 10 days to repair a 2 days recall fix. More

by ignacioluna29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto
Report | Print
Jan 22, 2025 -

The Ford Store San Leandro responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

January 17, 2025

Fast service and trusted customer service, great fleet service manager service definitely we will keep using it. More

by Alvaro Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Pate
Report | Print
Jan 18, 2025 -

The Ford Store San Leandro responded

Thanks, Alvaro, for sharing your thoughts about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 17, 2025

Technition arrived on time and was able to do the software update on-site saving us the downtime to take it to the dealer More

by jose.martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name
Report | Print
Jan 17, 2025 -

The Ford Store San Leandro responded

Jose, Thank you for choosing The Ford Store San Leandro. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 12, 2025

We are from out of town and we were able to get a recall on our car done More

by JOELNOBREGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Cope
Report | Print
Jan 12, 2025 -

The Ford Store San Leandro responded

Joel, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 10, 2025

The dealership overcharges their customers. make it affordable for everyone to come not just the wealthy More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom
Report | Print
Jan 15, 2025 -

The Ford Store San Leandro responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

January 01, 2025

This was first time at dealership and Billie was courteous and provided updates regularly. The repair was done nicely. More

by Elcee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie
Report | Print
Jan 02, 2025 -

The Ford Store San Leandro responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Hamid Seifi Internet Director hseifi@sanleandroford.com

December 28, 2024

Technician help me in all aspects of the information for the maintenance of my vehicle. More

by jajames94546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Report | Print
Dec 31, 2024 -

The Ford Store San Leandro responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing The Ford Store San Leandro, we look forward to having you as a valued customer for many years to come! Hamid Seifi Internet Director hseifi@sanleandroford.com

Dec 31, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Hamid Seifi Internet Director hseifi@sanleandroford.com

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