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The Ford Store San Leandro - Service Center

San Leandro, CA

4.0
363 Reviews
Call Service Center (510) 902-1682

363 Reviews of The Ford Store San Leandro - Service Center

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January 15, 2024

The worst customer service I have ever experienced. No one answered my calls are communicated with me about anything in a timely manner. The only person that actually did their job was the service depa More

by heather1.robertson
Recommend Dealer
No
Employees Worked With
Owen and Paul
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Jan 19, 2024 -

The Ford Store San Leandro responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Heather, and hopefully, we can get to the bottom of this. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

January 15, 2024

Unfriendly staff. Manager is better. Not enough staff. Parts weren't order on time Not happy with the quality of the car More

by Erikayip
Recommend Dealer
No
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Jan 19, 2024 -

The Ford Store San Leandro responded

Erika, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

January 15, 2024

I will probably no longer have my vehicle serviced there again. No thank you...I'm done! More

by davidladd1
Recommend Dealer
No
Employees Worked With
Paul
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Jan 19, 2024 -

The Ford Store San Leandro responded

David, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

January 15, 2024

It's not Owen it's the mechanic who don't know nothing about fixing a car They can't fix my car More

by pelos.oakland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Owen they cant fix my car or just don't want to
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Jan 19, 2024 -

The Ford Store San Leandro responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

Jan 22, 2024 -

pelos.oakland responded

I took the car around 3 maybr 4 times for a wobble and side to side movement but they cant figure why plus i asked owen if he can ask the mechanic to go on drive the car with me .the mechanic didnt want to then he try to say its has a wobble and side to side movement because the air was low. Then they try to say its the tires when not to long ago owen gave me a paper saying the tires are good. So how can they go bad so fast . Asked owen to tell another mechanic he went and brought back the same one . This time i kept telling him to drive he finally said yes but only went around the corner. Kept it for 4 days told me the same. they think it needs new tires but how can new tires solve the wobble side to side movement qnd the loose steering wheel. P.s owen told me if i can take it to a different shop to see if they can find the problem im not paying for it when i have profolio . No point in me taking it to a non ford shop and pay full

January 10, 2024

The attention was good, the service not to fast but was ok. The attention was good, the service not to fast but for not appointment was good and of course I will came back again. More

by soypaco1
Recommend Dealer
Yes
Employees Worked With
I went to service for a car.
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Jul 05, 2024 -

The Ford Store San Leandro responded

Thanks for sharing about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon for a 5 star experience! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 07, 2024

Billy Severs was wonderful to work with as my car was getting repaired. He communicated with me constantly and made me feel comfortable. More

by jensjusteachin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Severs
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Jan 08, 2024 -

The Ford Store San Leandro responded

Thanks for sharing your thoughts about your experience with Billy here at The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Hamid Seifi Internet Director hseifi@sanleandroford.com

December 29, 2023

Ok other than I was told at 4:30pm that I had to pick up my car by 5:30pm or I had to wait 5 days to pick it up. An hour to get my car during traffic time was ridiculous. More

by vneals
Recommend Dealer
Yes
Employees Worked With
Roberto
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Dec 29, 2023 -

The Ford Store San Leandro responded

We're sorry to hear about your experience. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Hamid Seifi Internet Director hseifi@sanleandroford.com

December 29, 2023

Exceptional customer service San Leandro Ford does a great job. Super easy to schedule. Exceptional customer service. Efficient and careful to detail More

by Jsmithspringer
Recommend Dealer
Yes
Employees Worked With
Randy
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Dec 29, 2023 -

The Ford Store San Leandro responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at The Ford Store San Leandro . Hamid Seifi Internet Director hseifi@sanleandroford.com

December 29, 2023

The person I worked with was five star ? ?. Great communication. Set and met expectation. Car running very well. Would definitely recommend. More

by parks.cheryl999
Recommend Dealer
Yes
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Dec 29, 2023 -

The Ford Store San Leandro responded

Thanks for sharing about your experience with The Ford Store San Leandro . We appreciate your business and hope to see you again soon! Hamid Seifi Internet Director hseifi@sanleandroford.com

December 28, 2023

Great service They make every effort to service my vehicle in a timely manner and they do a great job. More

by hector806
Recommend Dealer
Yes
Employees Worked With
David Martinez
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Jul 03, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your feedback with us, Hector. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Hamid Seifi Internet Director hseifi@sanleandroford.com

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