The Ford Store San Leandro - Service Center

Service dept. NEEDS training on how to communicate with customer's I had issues with my most recent visits 4-15-22 and 4-22-22 Failure to be notified and failure NEEDS training on how to communicate with customer's I had issues with my most recent visits 4-15-22 and 4-22-22 Failure to be notified and failure to have the courtesy car notified to pick me. and other failures..... More

I can’t speaks for the sales department, but as far as the service department! Let me tell you! I have never in my life seen a group of guys that are so comfortable with their jobs! No teamwork, no accoun the service department! Let me tell you! I have never in my life seen a group of guys that are so comfortable with their jobs! No teamwork, no accountability, every man for themselves type of work culture, cockiness, arrogance. God forbid you ask for help with someone other than your “rep” if you only take your vehicle to Ford like most of us do on here you know how the process works. In this establishment they don’t seem to know how it works or where to begin. Folks, if you’re going to believe something on the internet today, please let it be this and DON’T schedule any services to this place. Drive the extra 20-30 mins to the next Ford if you have to! Henry Ford is rolling in his grave… More

Not impressed. Went there to order a bed liner and cover, couldn’t see the parts computer because of a thick plastic barrier. Couldn’t access it on my phone. He suggested I go home and access it on my comput couldn’t see the parts computer because of a thick plastic barrier. Couldn’t access it on my phone. He suggested I go home and access it on my computer to view it. I bought them anyway. They called me several days later to say the parts are on. Transferred me to service and no one answered. Left a message, got to call back. Phoned bank, left another massage. This is rediculous. More

I took a van with a wiring harness fire damage in. They gave me a price around $6,000 and I got the work done in 1/3 the time quoted for 1/3 the price at another dealership. I don't mind these guys n gave me a price around $6,000 and I got the work done in 1/3 the time quoted for 1/3 the price at another dealership. I don't mind these guys not wanting the job. I do mind being given a "go away" price that would have shafted me had I accepted it. I'm not a soft-skinned person, and don't get irritated easily. I felt that there was dishonesty and deceit involved in how I was treated by the service writer and am now happy to drive 25 miles down the freeway to their competitor, who has yet to give me the creeps. They did NOT do the work for me. More

The schedule of maintenance is accurate .They really entertain and attend to your needs.One of the best I’ve known.They are approachable the service is on right time entertain and attend to your needs.One of the best I’ve known.They are approachable the service is on right time More

I've been getting my vehicle serviced here for years. They have always done a fine job on the car as well as been pleasant in dealing with me. They have always done a fine job on the car as well as been pleasant in dealing with me. More

Text Message Service Appointment The text message to set up service was the best ever to arrange service. It was much easier than calling for service. At the dealership to service wa The text message to set up service was the best ever to arrange service. It was much easier than calling for service. At the dealership to service was extremely efficient. More

The service employee that help me was very professional his name is Billy he called me to let me know that I needed lug nuts his name is Billy he called me to let me know that I needed lug nuts More

Excellent service visit. I was very satisfied with how everything was handled. The service visits at the Ford store are always handled very well and appreciated. everything was handled. The service visits at the Ford store are always handled very well and appreciated. More

Billy got me in and out for an oil change and tire rotation same day service with the quickness! They always take care of me and go above and beyond. Thanks again! rotation same day service with the quickness! They always take care of me and go above and beyond. Thanks again! More