The Ford Store San Leandro - Service Center

No one is ever accessible too hard to find help. I walked in I could not find a service advisor I called in I could not get anyone to pick up the phone. I went online and I didn't inquiry. No one re I walked in I could not find a service advisor I called in I could not get anyone to pick up the phone. I went online and I didn't inquiry. No one responded. The only person that was available to assist was the cashier area. More

He was very helpful and very detail with my service Owen explain what I needed and was very professional explain what I needed and was very professional More

Helpful Attentive, ready to answer my questions or concerns Friendly & ready to help. Helpful concerns Friendly & ready to help. Helpful More

Called to make appointment. Was told service manager would call me. Waited 5 hours from first time l called to make appointment until I was finally able to call again and actual Was told service manager would call me. Waited 5 hours from first time l called to make appointment until I was finally able to call again and actually schedule an appointment. aUnresponsive to calls. Whey I showed up for my appointment l was told they couldn't get to my car until next week. I called for status several times with no one answering the phone. After two more days, service department was unable to More

I have a very good relationship with the SL Ford Store and would recommend them for someone who has a Ford or wants one! and would recommend them for someone who has a Ford or wants one! More

Simon was courteous and pleasant. I appreciate the fast scheduling when the parts became available. I appreciate the fast scheduling when the parts became available. More

Excellent communication and service. Highly satisfied. Would certainly return and recommend to others. Thank you Highly satisfied. Would certainly return and recommend to others. Thank you More

Easy to make an appointment. Good service Work was done as described and in a timely manner Good service Work was done as described and in a timely manner More

I was received promptly, the service was explained clearly and I was kept informed of the progress, the truck service was completed in the time I was expecting. clearly and I was kept informed of the progress, the truck service was completed in the time I was expecting. More

It was fine. He was very professional, deliberate, experienced, pleasant: and he listened to me and my husband. He was very professional, deliberate, experienced, pleasant: and he listened to me and my husband. More