The Ford Store San Leandro - Service Center

I have been waiting over 4 months for them to repair my 2022 bronco. I’ve checked in with them a few times and they keep telling me they still don’t have the parts. On a separate issue I took my bronco in 2022 bronco. I’ve checked in with them a few times and they keep telling me they still don’t have the parts. On a separate issue I took my bronco in for a flat tire and when I got it back I noticed that they had scratches the wheel. The shop manager tried to put the blame on me and wouldn’t take responsibility. Luckily the dealership manager jumped in and had him order me a replacement. Unfortunately I still haven’t received the replacement wheel. I definitely don’t recommend going to the shop for repairs. If you can find a better dealership for repairs. More

Service department was excellent. Alway kept me updated on my truck and did everything to make my experience perfect. Alway kept me updated on my truck and did everything to make my experience perfect. More

Very satisfied with the Ford Store San Leandro's Service department. Diagnosed my problem within a relatively quick manner, considering... and had repairs done within a respectable time frame. department. Diagnosed my problem within a relatively quick manner, considering... and had repairs done within a respectable time frame. More

I had an issue with one of my service events. I sent a letter to the service manager and he contact me in one business day and arranged for a re-service. I sent a letter to the service manager and he contact me in one business day and arranged for a re-service. More

Not good They didn't really help me out with my case. The manager for service is not the greatest The manager for service is not the greatest More

they fixed a problem that another dealership couldn't. I appreciate how Billy helped and went forward getting this done. I appreciate how Billy helped and went forward getting this done. More

Willie always provides excellent service and advice. I had a warranty repair issue as well as a recall that needed to be dealt with. The only problem was the time that it took the dealership to get the I had a warranty repair issue as well as a recall that needed to be dealt with. The only problem was the time that it took the dealership to get the parts to take care of these two problems. As with everything else the supply chain is very slow right now. More

It was good He was very professional, on top of everything from start to finish. Made sure it got done on time. everything from start to finish. Made sure it got done on time. More

This was a recall service for the Transfit rear view camera. The staff was friendly and helpful. The service took longer than originally promised (overnight), evidently because the mechanic was given th camera. The staff was friendly and helpful. The service took longer than originally promised (overnight), evidently because the mechanic was given the wrong part… twice. But communication was good throughout. More

Excellent service and very nice people The person who helped me out was very kind and helpful helped me out was very kind and helpful More