The Ford Store San Leandro - Service Center

I work with the service department,they always do it good job ?? The service of picking up my car worked out well . job ?? The service of picking up my car worked out well . More

Today I received the lowest customer service I can think of to date. The Manager "Paul Galvao" did not show any level of customer relation. He agreed to waive fees for a diagnostic that was covered by a old of to date. The Manager "Paul Galvao" did not show any level of customer relation. He agreed to waive fees for a diagnostic that was covered by a old repair, but at the time I couldn't leave my Truck so we scheduled a appt nearly one month out when I could and when I showed up he had forgotten our agreement and was very unprofessional and rude with me. The other gentleman that was helping was respectful and professional the entire time. Paul should NOT be the manager at such store. I have been buying ford my whole life and for the first time I am considered going Toyota just so I do not know have to deal with this kind of service. More

The work took 37 days. Owen was great. The service manager was rude and unhelpful. Owen was great. The service manager was rude and unhelpful. More

Since my first meeting with Billy it was clear what needed to be done the cord needed to be replaced it's all sold the spark plugs and waiting for parts but I also mentioned to replace the starter and needed to be done the cord needed to be replaced it's all sold the spark plugs and waiting for parts but I also mentioned to replace the starter and check on my heater which was denied I paid $2,800 I still have a starter problem and a heater that doesn't work you tell me am I happy More

Prompt, professional. Great job explaining the issues. Patient and not rushed. Pleasant and great customer service. Great job explaining the issues. Patient and not rushed. Pleasant and great customer service. More

Got in fast, everything went smoothly Very courteous and efficient, much improved Nice, good polite efficient, much improved Nice, good polite More

This is my go to Dealership and will continue to be with this great service. Very communicative and got my vehicle back asap this great service. Very communicative and got my vehicle back asap More

After initially being unhappy, the service manager came through and resolved ALL issues. Restored my faith in car dealers, Paul Galvao is THE MAN! through and resolved ALL issues. Restored my faith in car dealers, Paul Galvao is THE MAN! More

David was great! Good communication, good advice. I never thought I'd buy tires from a dealership but it was a good deal and great service. Good communication, good advice. I never thought I'd buy tires from a dealership but it was a good deal and great service. More

Robert ordered a new climate control bevel under warranty. The part was installed and the fitment is off reached out to Robert to see if the old part was still at the dealership but he did return my warranty. The part was installed and the fitment is off reached out to Robert to see if the old part was still at the dealership but he did return my call . More