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The Ford Store San Leandro - Service Center

San Leandro, CA

4.0
317 Reviews

317 Reviews of The Ford Store San Leandro - Service Center

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December 29, 2023

Ok other than I was told at 4:30pm that I had to pick up my car by 5:30pm or I had to wait 5 days to pick it up. An hour to get my car during traffic time was ridiculous. More

by vneals
Recommend Dealer
Yes
Employees Worked With
Roberto
Dec 29, 2023 -

The Ford Store San Leandro responded

We're sorry to hear about your experience. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Hamid Seifi Internet Director hseifi@sanleandroford.com

December 29, 2023

Exceptional customer service San Leandro Ford does a great job. Super easy to schedule. Exceptional customer service. Efficient and careful to detail More

by Jsmithspringer
Recommend Dealer
Yes
Employees Worked With
Randy
Dec 29, 2023 -

The Ford Store San Leandro responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at The Ford Store San Leandro . Hamid Seifi Internet Director hseifi@sanleandroford.com

December 29, 2023

The person I worked with was five star ? ?. Great communication. Set and met expectation. Car running very well. Would definitely recommend. More

by parks.cheryl999
Recommend Dealer
Yes
Dec 29, 2023 -

The Ford Store San Leandro responded

Thanks for sharing about your experience with The Ford Store San Leandro . We appreciate your business and hope to see you again soon! Hamid Seifi Internet Director hseifi@sanleandroford.com

December 28, 2023

Great service They make every effort to service my vehicle in a timely manner and they do a great job. More

by hector806
Recommend Dealer
Yes
Employees Worked With
David Martinez
Jul 03, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your feedback with us, Hector. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Hamid Seifi Internet Director hseifi@sanleandroford.com

December 19, 2023

Best service ever , everything on time excellent customer service .will take it next time thank you More

by angel.gb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simone
Dec 20, 2023 -

The Ford Store San Leandro responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Hamid Seifi Internet Director hseifi@sanleandroford.com

December 18, 2023

They do a great job. The wait time is getting better each time I come in. More

by mardrafter
Recommend Dealer
Yes
Employees Worked With
Dave Martinez.
Dec 18, 2023 -

The Ford Store San Leandro responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing The Ford Store San Leandro , we look forward to having you as a valued customer for many years to come! Hamid Seifi Internet Director hseifi@sanleandroford.com

December 16, 2023

I took my car in for 2 concerns and was told I needed $1395 in work. It was reported that there was leaking and worn out parts, all false. More

by jennsilva429
Recommend Dealer
No
Employees Worked With
Robert
Dec 19, 2023 -

The Ford Store San Leandro responded

If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

December 15, 2023

They treated me very well. I am very grateful for the work they did on my Ford Explorer. More

by Giangazani27
Recommend Dealer
Yes
Employees Worked With
Roberto
Dec 16, 2023 -

The Ford Store San Leandro responded

Thank you for choosing The Ford Store San Leandro. We truly appreciate your business. Hamid Seifi Internet Director hseifi@sanleandroford.com

December 15, 2023

Billy has been very helpful and communicative. The dealership itself is not especially inviting. I find it hard to get in and out of the dealership. The cashier window is not convenient to the ser More

by scottfaust3
Recommend Dealer
Yes
Employees Worked With
Billy
Dec 16, 2023 -

The Ford Store San Leandro responded

Thank you for taking the time to leave us a review. We'll be sure to share your feedback with our crew. We're glad to hear that you found your experience with Billy to be a positive one. Hamid Seifi Internet Director hseifi@sanleandroford.com

December 15, 2023

Very pleasant Very pleasant and courteous with hours that help working individuals that are very busy , always keeping me informed of the progress. More

by Matt.Martell
Recommend Dealer
Yes
Employees Worked With
David
Dec 16, 2023 -

The Ford Store San Leandro responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at The Ford Store San Leandro to be a positive one. Please don't hesitate to reach out if you need anything else. Hamid Seifi Internet Director hseifi@sanleandroford.com

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