The Ford Store San Leandro - Service Center

Poor communication. Issue wasn’t fixed. Scratched my door. Broken running board. Dirty hands paint Issue wasn’t fixed. Scratched my door. Broken running board. Dirty hands paint More

The intake service technician; Owen was extremely helpful, along with my interactions with the staff at the parts desk, and cashier. However, the management was less than respectful and friendly. M helpful, along with my interactions with the staff at the parts desk, and cashier. However, the management was less than respectful and friendly. My car was damaged during its repair and no accountability was taken by the service manager; Paul. My word about the payments I had made was not considered by the parts manager; Rick, until Owen stepped in. I will suggest some diversity training for the management, not just the customer facing employees. More

The service here is top-notch so far! The picker picked up my truck and delivered it on time after it was done, as promised. The picker picked up my truck and delivered it on time after it was done, as promised. More

I have been waiting over 4 months for them to repair my 2022 bronco. I’ve checked in with them a few times and they keep telling me they still don’t have the parts. On a separate issue I took my bronco in 2022 bronco. I’ve checked in with them a few times and they keep telling me they still don’t have the parts. On a separate issue I took my bronco in for a flat tire and when I got it back I noticed that they had scratches the wheel. The shop manager tried to put the blame on me and wouldn’t take responsibility. Luckily the dealership manager jumped in and had him order me a replacement. Unfortunately I still haven’t received the replacement wheel. I definitely don’t recommend going to the shop for repairs. If you can find a better dealership for repairs. More

Service department was excellent. Alway kept me updated on my truck and did everything to make my experience perfect. Alway kept me updated on my truck and did everything to make my experience perfect. More

Very satisfied with the Ford Store San Leandro's Service department. Diagnosed my problem within a relatively quick manner, considering... and had repairs done within a respectable time frame. department. Diagnosed my problem within a relatively quick manner, considering... and had repairs done within a respectable time frame. More

I had an issue with one of my service events. I sent a letter to the service manager and he contact me in one business day and arranged for a re-service. I sent a letter to the service manager and he contact me in one business day and arranged for a re-service. More

Not good They didn't really help me out with my case. The manager for service is not the greatest The manager for service is not the greatest More

they fixed a problem that another dealership couldn't. I appreciate how Billy helped and went forward getting this done. I appreciate how Billy helped and went forward getting this done. More

Willie always provides excellent service and advice. I had a warranty repair issue as well as a recall that needed to be dealt with. The only problem was the time that it took the dealership to get the I had a warranty repair issue as well as a recall that needed to be dealt with. The only problem was the time that it took the dealership to get the parts to take care of these two problems. As with everything else the supply chain is very slow right now. More