The Ford Store San Leandro - Service Center

Helpful Attentive, ready to answer my questions or concerns Friendly & ready to help. Helpful concerns Friendly & ready to help. Helpful More

Called to make appointment. Was told service manager would call me. Waited 5 hours from first time l called to make appointment until I was finally able to call again and actual Was told service manager would call me. Waited 5 hours from first time l called to make appointment until I was finally able to call again and actually schedule an appointment. aUnresponsive to calls. Whey I showed up for my appointment l was told they couldn't get to my car until next week. I called for status several times with no one answering the phone. After two more days, service department was unable to More

I have a very good relationship with the SL Ford Store and would recommend them for someone who has a Ford or wants one! and would recommend them for someone who has a Ford or wants one! More

Simon was courteous and pleasant. I appreciate the fast scheduling when the parts became available. I appreciate the fast scheduling when the parts became available. More

Excellent communication and service. Highly satisfied. Would certainly return and recommend to others. Thank you Highly satisfied. Would certainly return and recommend to others. Thank you More

Easy to make an appointment. Good service Work was done as described and in a timely manner Good service Work was done as described and in a timely manner More

I was received promptly, the service was explained clearly and I was kept informed of the progress, the truck service was completed in the time I was expecting. clearly and I was kept informed of the progress, the truck service was completed in the time I was expecting. More

It was fine. He was very professional, deliberate, experienced, pleasant: and he listened to me and my husband. He was very professional, deliberate, experienced, pleasant: and he listened to me and my husband. More

No wait to get to the service department. Billy came out as soon as pulled in to greet me at the car. Courteous and professional. Took care of all the paperwork and called Wheels for the main Billy came out as soon as pulled in to greet me at the car. Courteous and professional. Took care of all the paperwork and called Wheels for the maintenance, repair and recall for my fleet vehicle. Needed more than a few days for the additional repair identified but the status and progress were communicated in timely manner. More

Pleasant fast and well communicated. No thanks Premises are clean and coffee is top notch I understand No thanks Premises are clean and coffee is top notch I understand More