The Ford Store San Leandro - Service Center

Very professional. The Ford dealership does great repair work. Owen was great to work with. The Ford dealership does great repair work. Owen was great to work with. More

Have no idea what this store is like. . my car has problem with the dash. Can't see the mileage. . my car has problem with the dash. Can't see the mileage. More

My service advisor, Owen, was wonderful to work with. He was very attentive and helpful when I was at the service center. The price they charged me was fair. My only complaint is that their communicat He was very attentive and helpful when I was at the service center. The price they charged me was fair. My only complaint is that their communication sucked. It was virtually non-existent. My car was in for a major repair that was expected to take 2-3 days. I didn't receive a call at the end of day 1, but I thought surely, I would hear from them the next morning. Since I wanted an update, I called the service center at 10 am. Since I didn't receive a callback, I literally called the service center every two hours after that at 12 pm, 2 pm, and 4 pm and NEVER reached my service advisor or any other service advisor. I was sent to voicemail each time, and I NEVER received a call back in response to the voicemail messages I left. After their closing time, I finally received a call from Owen, who left a voicemail saying that my car should be ready the next morning. He didn't say what time, nor did he acknowledge receiving any of my prior messages, so I don't know if anyone there even listens to voicemail messages. It was the worst customer experience I have encountered from a service business in at least 15-20 years. It couldn't have been much worse. The bottom line is that Owen was great to work with, they seemed to do an OK job on the repair (time will tell), but their ability to communicate and keep customers in the loop is non-existent. More

The person who came to do the service was nice and quick. Very informative and was a pleasure to have work on my vehicle. Very informative and was a pleasure to have work on my vehicle. More

Owen was professional and had a pleasant demeanor. He was knowledgeable about Ford service and answered my questions expertly. He is well trained and may have leadership potential. He was knowledgeable about Ford service and answered my questions expertly. He is well trained and may have leadership potential. More

Good service by Tom, took care of my worries about the oil filter,good job oil filter,good job More

The personnel is very kind and attentive. The specific service advisor that assisted me was not thorough in his explanation and recommendations. At one point, he informed me that it was up to The specific service advisor that assisted me was not thorough in his explanation and recommendations. At one point, he informed me that it was up to me the customer to confirm that my estimate included in the write up the reason for me seeking services. I totally disagree. I feel that a service advisor should know how to fill out the paperwork or documentation that justifies somebody seeking service on their vehicle. More

Ford Store San Leandro is one dealer I can highly recommend. My 2024 Maverick had a recall. I called the dealership and arranged the Mobile Service that they offered. Making an appointment with Felec recommend. My 2024 Maverick had a recall. I called the dealership and arranged the Mobile Service that they offered. Making an appointment with Felecia was not a problem. My Service Tech Jose arrived on schedule. He was very professional and explained in detail the work that was being done. I look forward to doing more business with San Leandro Ford. Also Kudos to Sam Noble the salesman who handled the sales of my 2024 Ford Maverick. Sam is a great asset to this dealership!! More

Bad service no communication to customer my car was over a month and no one call me to let me know what was going on and they fix the car without my concern a month and no one call me to let me know what was going on and they fix the car without my concern More

Very bad service , I bought my 2020 f150 for service and some minor repairs under hood They took a week to bring my truck back and they didn’t spray a list one drop of water, I can’t believe some minor repairs under hood They took a week to bring my truck back and they didn’t spray a list one drop of water, I can’t believe More