The Ford Store San Leandro - Service Center

Every time I go in, there are reasons not to take care of items. I ordered my truck directly from ford in Detroit bc of family. Got full coverage bumper to bumper and extended warranty to 120k miles. Now not items. I ordered my truck directly from ford in Detroit bc of family. Got full coverage bumper to bumper and extended warranty to 120k miles. Now nothing is covered. And it's a contract violation so I'm gonna call ford directly to see what the issue is. And I'm still owed $340 bc you kept my truck 2 weeks bc you forgot about it, dude went on vacation and never heard back from shop manager Paul. It's just an overall bad experience. I think I'm just gonna call local news about your shop and it's dishonesty More

It was supposed to take two days but the wrong parts were ordered the dealership did not offer a rental until a week after so they kept my car for over 10 days. I often had to call the dealer for an update a ordered the dealership did not offer a rental until a week after so they kept my car for over 10 days. I often had to call the dealer for an update and even asked to talk to your manager. More

Was ok. But communication wasn't good the day I went to pick up. Had to call a few times and apparently was done (well one recall didn't have the part so not But communication wasn't good the day I went to pick up. Had to call a few times and apparently was done (well one recall didn't have the part so not sure if they wanted to hold my car another day but I couldn't and wasn't discussed.) when I talked to someone who said the car was ready took 55 minutes to actually get my car. Paperwork was delayed which ok people was busy but when they said they would pull my car up I waited outside for 20 minutes before I went back in to remind them I was waiting on my car the lady was surprised I was still waiting so was I. More

Really good but is was a job pendent The person to come is was very professional is was very professional More

Billy was assisting me and when he was unavailable Paul stepped in. I was surprised to pick up my car needing an oil change. I called Paul and he took care of it the next day! stepped in. I was surprised to pick up my car needing an oil change. I called Paul and he took care of it the next day! More

Billy is the best and most capable I have ever experienced He is professional, courteous, exceptional service experienced He is professional, courteous, exceptional service More

Good communication. Friendly. Knowledgeable Owen was consistent in keeping me updated on the status of the car and warranty. Continued to share updates and set expectati Friendly. Knowledgeable Owen was consistent in keeping me updated on the status of the car and warranty. Continued to share updates and set expectations with a friendly and knowledgeable demeanor. More

Very professional and kept me informed about my vehicle Answered all of my questions and about diagnostics Answered all of my questions and about diagnostics More

No one is ever accessible too hard to find help. I walked in I could not find a service advisor I called in I could not get anyone to pick up the phone. I went online and I didn't inquiry. No one re I walked in I could not find a service advisor I called in I could not get anyone to pick up the phone. I went online and I didn't inquiry. No one responded. The only person that was available to assist was the cashier area. More

He was very helpful and very detail with my service Owen explain what I needed and was very professional explain what I needed and was very professional More