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The Ford Store San Leandro - Service Center

San Leandro, CA

4.0
379 Reviews
Call Service Center (510) 902-1682

379 Reviews of The Ford Store San Leandro - Service Center

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June 05, 2025

It has been awhile since I had any work done at the SL service center, they did a great job, ty Tom More

by benmtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Jun 06, 2025 -

The Ford Store San Leandro responded

Thanks for sharing your thoughts about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro

June 03, 2025

This was a service request related to a Ford service bulletin. The issue was resolved. The valet service, which was much appreciated, was great. More

by gprice1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon Ortiz
Report | Print
Jun 04, 2025 -

The Ford Store San Leandro responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing The Ford Store San Leandro, we look forward to having you as a valued customer for many years to come! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro

June 03, 2025

This was a service request related to a Ford service bulletin. The issue was resolved. The valet service, which was much appreciated, was great. More

by gprice1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon Ortiz
Report | Print
Jun 04, 2025 -

The Ford Store San Leandro responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro

June 02, 2025

To date has been very accommodating. Like the service department. Hope the good experiences keep coming More

by Wezkeck
Workmanship
Recommend Dealer
Yes
Employees Worked With
Unknown at this time
Report | Print
Jun 03, 2025 -

The Ford Store San Leandro responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing The Ford Store San Leandro. We look forward to having you as one of our valued customers for many more years to come! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro

May 30, 2025

Excellent experience for the service thanks no waiting lest and 10 minutes delivery me car to mi house. More

by hquevedo49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember.
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Jun 02, 2025 -

The Ford Store San Leandro responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro

May 29, 2025

Need to improve customer experience Not responding to customers needs regarding updating service issues No call back regarding vehicle repairs More

by nunero1
Recommend Dealer
Yes
Employees Worked With
Willie
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May 30, 2025 -

The Ford Store San Leandro responded

Thank you for your feedback. We sincerely apologize for the lack of communication regarding your service updates. That’s not the level of service we aim to provide, and we appreciate you bringing it to our attention. We’ll use your comments to improve our follow-up process moving forward. If there’s anything still unresolved, please don’t hesitate to reach out directly — we’d be happy to assist. Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro

May 27, 2025

Great service no complaint on time friendly service advisor keep it up will be back before end of year for oil change More

by ZR_1Miami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Tom
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May 28, 2025 -

The Ford Store San Leandro responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing The Ford Store San Leandro. Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro

May 26, 2025

The manager Paul was great and professional! If it wasn’t for him my problem would not have been solved. Thanks so much Paul for your kindness! More

by Felecia
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manager Paul
Report | Print
May 27, 2025 -

The Ford Store San Leandro responded

Thanks for sharing your thoughts about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro

May 23, 2025

great service and customersupport and service. Will be going back for service and nice people More

by juliet_hamilton321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
May 24, 2025 -

The Ford Store San Leandro responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing The Ford Store San Leandro. Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro

May 23, 2025

They change my motor, it too long. But I think it all depend how help you, the person that help me this time he help me with everything and finally found the situation with my truck. T More

by Marcelina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon
Report | Print
May 24, 2025 -

The Ford Store San Leandro responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro

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