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The Ford Store San Leandro - Service Center

San Leandro, CA

4.0
362 Reviews
Call Service Center (510) 902-1682

362 Reviews of The Ford Store San Leandro - Service Center

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April 21, 2025

Willie was very courteous answering all my questions and solved a problem that I had reported on several other visits More

by levornia1112
Recommend Dealer
Yes
Employees Worked With
Willie
Report | Print
Apr 21, 2025 -

The Ford Store San Leandro responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Hamid Seifi Internet Director hseifi@sanleandroford.com

April 21, 2025

I took my 2023 F350 in for a shift interlock solenoid replacement in October 2024 and didn't get it back until April 2025. I was told that the part was on Back order. I can't believe it took this long fo More

by INFO@STATEROOFINGSYSTEMS.COM
Service Time
Recommend Dealer
No
Employees Worked With
Billie
Report | Print
Apr 21, 2025 -

The Ford Store San Leandro responded

Thank you for your feedback. I sincerely apologize for the delay you experienced with your 2023 F-350 repair. We understand how frustrating it can be to wait for parts, especially with the extended backorder issues across the industry. I would like the opportunity to speak with you directly to see how we can make this right. Please feel free to reach out to me at your earliest convenience. Paige Nash Client Experience Manager 📞 510-347-4174 📧 jnash@sanleandroford.com

April 20, 2025

Straight to the point. .. Good. Good. 5 star rating. Closer to my home. Willing to help you get car support to go back home More

by wbenard60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie
Report | Print
Apr 21, 2025 -

The Ford Store San Leandro responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174

April 20, 2025

I can just say that they are very kind and helpful people thank you very much! More

by gaba88rt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk
Report | Print
Apr 21, 2025 -

The Ford Store San Leandro responded

Thanks for sharing your thoughts about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174

April 14, 2025

Service advisor Willie keeps me updated when my car is in the shop. Great guy! More

by danielduvernay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie
Report | Print
Apr 15, 2025 -

The Ford Store San Leandro responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at The Ford Store San Leandro. Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 📍 The Ford Store San Leandro

April 09, 2025

I was charged for $1400 worth of work that I never approved there was no invoice and Ford quoted me $12,000 to fix a dash issue and when I took it elsewhere they found the issue was there was 2 wires More

by christina.aguilar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willy
Report | Print
Apr 09, 2025 -

The Ford Store San Leandro responded

Hi Christina, Thank you for bringing this to our attention. I’m very sorry to hear about your experience and any frustration it may have caused. We take concerns like yours seriously and would like the opportunity to review your visit in detail to better understand what happened and how we can make things right. At your earliest convenience, please contact me directly at 510-347-4174 or jnash@sanleandroford.com so we can discuss this further. We appreciate your feedback and the chance to resolve this matter. Best regards, Paige Nash Client Experience Manager The Ford Store San Leandro 707-416-5907 Cell

April 06, 2025

Paul and Billy was great! I was so stressed out abt my vehicle and they made it stress free. I was keeped up to date the whole time. The service was great! Billy was wonderf More

by Kymella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy &Paul
Report | Print
Apr 07, 2025 -

The Ford Store San Leandro responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro! All the best, The Ford Store San Leandro Team

March 30, 2025

I thought the price of $ 1,154 was excessive for a window wiper motor replacement More

by Mrjeromepayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember
Report | Print
Mar 31, 2025 -

The Ford Store San Leandro responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro! Best regards, Paige Nash Client Experience Manager The Ford Store San Leandro 📧 jnash@sanleandroford.com 📞 510-347-4174

March 30, 2025

everyone was helpful during my service request, I have used this dealership twice and am happy with them. More

by tim.comfort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
Report | Print
Mar 31, 2025 -

The Ford Store San Leandro responded

Thanks for sharing about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Best regards, Paige Nash Client Experience Manager The Ford Store San Leandro 📧 jnash@sanleandroford.com 📞 510-347-4174

March 25, 2025

The customer service and Owen were great, great service , speedy service keep up the great work More

by Isaprincess7869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen
Report | Print
Mar 26, 2025 -

The Ford Store San Leandro responded

Hi Isaprincess7869, Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience with our team—especially Owen! We’ll be sure to pass along your kind words to him. We're so glad the service was speedy and up to your expectations. If there's anything you ever need, feel free to reach out to me directly. Paige Nash Client Experience Manager 📞 510-347-4174 📧 jnash@sanleandroford.com Thanks again for choosing The Ford Store San Leandro—we appreciate you!

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