The Faricy Boys Automotive

In addition to writing a review, I ran an AI search to see if others were having the same terrible experience I was. Surprise surprise...... I asked what the common complaints were: 1) Poor service de see if others were having the same terrible experience I was. Surprise surprise...... I asked what the common complaints were: 1) Poor service department experience: Customers have reported issues with the service department, describing them as dishonest and failing to follow through on promises. 2) Lack of timely assistance: A recent review mentioned that when a customer's 2024 Jeep Wrangler had power steering issues, the dealership couldn't look at it until a month later and refused to cover towing costs. 3) Unfair treatment of non-local customers: One customer reported that the service advisor suggested they should have bought the vehicle from their dealership to receive better treatment. 4) Communication problems: Some reviews indicate issues with follow-through and communication, particularly in the service department. ----------- Basically we felt tricked into an insanely priced over servicing. When I called them after seeing the quote and said "STOP WORK"- he said "well you already signed the agreement so we won't be stopping". This is the 2nd time they screwed us. The first was when we bought a used car and they never TOLD us- maybe it was buried in text in one of the zillion pages of agreement- that there was only ONE key. Oh, we found that out as they handed us the one fob. I asked where the 2nd was. "Oh we never had that when we bought it". So guess who got to pay $400+ for a backup key? And then they lost it internally- took a month to get it. Unbelievable 'business'. Their only saving grace is they are the monopoly here. We need some competition in the valley. More

On October 7th my wife’s 2024 Jeep Wrangler, with 4300 miles on it had the power steering stop working, with a dash warning that there was a transmission issue. We called the Faricy Boys in Salida to see miles on it had the power steering stop working, with a dash warning that there was a transmission issue. We called the Faricy Boys in Salida to see about getting it taken care of. We were informed that since we did not purchase an extended warranty, towing would not be covered, and they could not look at it until November, unless something opened up sooner. I asked for the contact information of the Regional Jeep Representative, but was told that “someone” would call me back. While we were making arrangements with AAA to have it towed, the service advisor called me back and told me that the service manager said that if we had purchased the Jeep at their dealership, they would have made sure we were taken care of. He also suggested that we take it back to the dealership where we bought it. Needless to say, we will never go back to The Faricy Boys. For the record, we did try to buy this Jeep from the Faricy Boys, but they did not have anything available and did not seem interested in locating one for us. We ended up purchasing it out of state. More

Service is a bunch of liars will tell you anything you want to hear and not follow through with any of it. want to hear and not follow through with any of it. More

I've have been after a new Maverick for awhile now. Because of their popularity, that alone was a challenge. Market issues, allocations and parts shortages made the hunt more difficult. Despite those f Because of their popularity, that alone was a challenge. Market issues, allocations and parts shortages made the hunt more difficult. Despite those frustrations Jasmine Witmer-Bryon went beyond my expectations, and was able to substitute an almost identical truck for the one I'd ordered and was delayed in production due to parts shortages. I appreciate her working with me very much! Mark Milligan in financing was friendly and knowledgeable, and explains extended warranty benefits, etc. thoroughly without pushing additional purchases. A shout out for that. I'm glad I don't purchase new vehicles every day or even every decade, but Jasmine and Mark helped make it an efficient and painless experience. More

Terrible experience with the service department I hope no one uses them and goes through that. one uses them and goes through that. More

Leo in sales and Mark in finance were wonderful with our purchase of a used vehicle. Actually made it a fun and pleasant experience. Leo had exceptional knowledge of the used vehicle which was very helpful purchase of a used vehicle. Actually made it a fun and pleasant experience. Leo had exceptional knowledge of the used vehicle which was very helpful. Both Leo and Mark were very friendly and courteous. More

KC, Matt and Mark exceeded my expectations… thank you Town and Country Salida, it was a great experience! Town and Country Salida, it was a great experience! More

I cannot help but share the great experience I had with Town & Country purchasing a new 2021 Ram 2500 Big Horn. I live approximately 2.5 hours away from this dealership, but they had the model vehicle I w Town & Country purchasing a new 2021 Ram 2500 Big Horn. I live approximately 2.5 hours away from this dealership, but they had the model vehicle I was looking for. I got connected with Harley right away to work through pricing on the truck. I didn't want to drive all of the way down there just to find that we couldn't come to an agreement. Harley was great at keeping me in the loop on the status of the truck and finalizing a deal. I asked if they could prep the entire deal and have paperwork ready when I arrived since I had three children in tow, and they achieved that. I was able to arrive, test drive, and finalize the deal in just less than an hour, which is a huge victory with children not wanting to be involved with that process. Everything we had discussed over the phone was presented to me the exact same way when i arrived. Thank you to the Town & Country team for making my experience as positive as it could have been. More

Good experience. KC was al the things you would like a salesman to be -- courteous, knowledgeable and helpful. I don't write 25 word reviews. salesman to be -- courteous, knowledgeable and helpful. I don't write 25 word reviews. More

The easiest auto purchase i have ever made. Not only did they give me a good deal on my new truck but they did not try to low ball me on my trade in. On top of all that they delivered my new truck to my hou they give me a good deal on my new truck but they did not try to low ball me on my trade in. On top of all that they delivered my new truck to my house and all the paperwork was signed at home. Jasmine thank you for a great experience. More