The Autobarn Volvo Cars of Oak Park

I had high hopes purchasing my first brand new vehicle, but my experience at Autobarn Oak Park was extremely disappointing. When I arrived to finalize the sale, no one walked me through the car or explaine but my experience at Autobarn Oak Park was extremely disappointing. When I arrived to finalize the sale, no one walked me through the car or explained a single feature — something you'd expect at any dealership, especially one selling a luxury vehicle. I had to ask just to see the car before signing paperwork. There was no orientation, no overview, and no attention to detail during delivery. I wanted to transfer my plates which I had brought with me, and I was bullied into getting new plates by the staff. The car was dirty and I had to bring it back to be cleaned. The next day I realized the car had a sensor issue and less than 24 hours after purchase, I had to take my car in to be serviced and pick up a loaner vehicle — completely unacceptable for a brand new car. The general manager promised to resolve the situation and have the owner of the dealership call me. This never happened. I had to send two follow up emails before I got a response. The dealership did not honor the final price we had agreed upon — the financed price was higher than quoted, and they refused to honor their quote. When I raised these concerns and tried to resolve the issue directly with their team, their only offer was to take the car back, which did nothing to address the time, money, or frustration I had already invested. It also would leave me spending additional time and money searching for a new vehicle, of which I had already spent weeks doing. The entire experience felt rushed, impersonal, and dismissive. For a dealership representing a premium brand, the lack of transparency, customer care, and accountability was shocking. I would not recommend buying from this location. More

Great people to work with. Easy to schedule. Clear with estimate and time was as expected Easy to schedule. Clear with estimate and time was as expected More

Excellent service from Mark K, and Robert F, as always! I purchased my vehicle from the Autobarn Volvo car Dealership in Oak Park and continue to get it serviced they as they are accommodating, timely, an I purchased my vehicle from the Autobarn Volvo car Dealership in Oak Park and continue to get it serviced they as they are accommodating, timely, and very informative . I've had general work (battery, keys made, starter) and the work is always completed with great success. In a manufacture recall, they ordered the part and completed the job. So very much appreciate this service department! More

Excellent service, easy to book service, car done on time. Service advisor Marc Kubil was very helpful time. Service advisor Marc Kubil was very helpful More

I’m so glad I chose Volvo of Orland Park. A huge shoutout to Rodney for being such a great help—he made everything so easy and stress-free. He was knowledgeable, patient, and truly went above A huge shoutout to Rodney for being such a great help—he made everything so easy and stress-free. He was knowledgeable, patient, and truly went above and beyond to ensure I got the best deal. I highly recommend this dealership! I stumbled onto this dealership as I was driving to another one to test drive a different car and decided to take a look at their website while I was waiting at the other dealership and then just stopped in. I’m so glad I did because I wanted to give up on the entire car buying process until I stopped by. Rodney even took the time to go over all the features in the car, and I’m so thankful he did because there was a ton that I would not have even known existed. Both Rodney and his manager were great, extremely friendly and accommodating. I never felt pressured or hassled. I love my car and I have them to thank for it. More

Leo was truly significant in helping me get behind the wheel of my brand new volvo S60! he was very kind, charismatic and energetic. He made sure that i was well versed on all of the functions of the car wheel of my brand new volvo S60! he was very kind, charismatic and energetic. He made sure that i was well versed on all of the functions of the car and was very excited to get me out there on the road again especially after my other car broke down on me. He did everything right and for a new guy that's hard to say. I also have to speak for the rest of the staff as they also did a flawless job ensuring i knew everything i was getting into, the told me about my warranty options, what i can and or cannot do and made sure i knew everything. they were super duper helpful and made sure i was all set to go. More

Robert, the Service representative, was very nice and informative. The service was done quickly and to my satisfaction. I have been beyond pleased with my experiences at this dealership. informative. The service was done quickly and to my satisfaction. I have been beyond pleased with my experiences at this dealership. More

Bought our very first Volvo from Rodney (who rocks) this weekend. He did his very best to change our attitude (car shopping is THE worst) into a tolerable/enjoyable one. Every one in service so far has also weekend. He did his very best to change our attitude (car shopping is THE worst) into a tolerable/enjoyable one. Every one in service so far has also been helpful. More

Many thanks to Marc Kubil for making sure that my Volvo is in great shape. Marc is courteous ,knowledgeable and professional. is in great shape. Marc is courteous ,knowledgeable and professional. More

Fast efficient professional great location Marc at Oak Park Auto Barn in the service Department was enjoyable to work with. Park Auto Barn in the service Department was enjoyable to work with. More