The Autobarn Subaru of Countryside

We went in Autobarn Subaru Countryside last week to purchase a car for my son. He knew exactly what he wanted and had been looking for sometime. I cannot express how wonderful Noelle and Damien were purchase a car for my son. He knew exactly what he wanted and had been looking for sometime. I cannot express how wonderful Noelle and Damien were to him. They treated him with respect and were very informative. There was no pressure, in fact, we did not come back fro 5 days to purchase the car. They were so great to both my son and me. On top of that, we got a great deal! My son is very very happy. Buying him a car gave me "car fever". I went back a week later to see about a car for me. I live within 1/2 mile from a Naperville Subaru Dealership but drove the 45 minutes to Autobarn Subaru to work with Noelle, Damien and Brian Gilbert again. Once again, they were great. No Pressure. They gave me options and I knew they were really looking out for me. I purchased a 2011 Forester. I am so happy. We are now a Subaru Family (had been a Mitsubishi Family for the last 12 years). I would recommend this dealership very highly. It is worth the drive if you don't live close. The "dreaded" car buying process was non-existent with Autobarn Subaru Countryside. More

Excellent experience. Used the Costco pricing so all was very upfront and transparent. Everything was handled in one visit. I had talked with the sales rep prior to the visit so he knew what I wanted and ha very upfront and transparent. Everything was handled in one visit. I had talked with the sales rep prior to the visit so he knew what I wanted and had it available. More

The employees were knowledgable and very courtious. I had a great experience. They made the car buying process as easy as possible. I would definitely recommend someone I know to go buy a car there. had a great experience. They made the car buying process as easy as possible. I would definitely recommend someone I know to go buy a car there. More

Overall great experience purchasing a new Outback. The Autobarn listed new car prices on their website, and the prices were below invoice! They did not negotiate the price any lower, but they were reason Autobarn listed new car prices on their website, and the prices were below invoice! They did not negotiate the price any lower, but they were reasonable with the offer for my trade in. The salesman Adam was very friendly and knowledgeable. He made this purchase easier than any other new or used car purchase that I have made. I walked out of the Subaru dealer in Orland Park Illinois the night before. The finance manager was very pushy with warranties and service plans. His attitude became very negative when we declined the warranties. He also overcharged us by $800.00 that we caught later. The excuse was a "glitch" in the system. They were very quick to resolve the overcharge problem. I would definitely recommend the Autobarn, and I will buy my next Subaru from them! More

One of the best car buying experiences I have ever had. I knew the vehicle that I wanted based on the online inventory. I test drove and secured the car with a deposit until my wife could get in to see and d knew the vehicle that I wanted based on the online inventory. I test drove and secured the car with a deposit until my wife could get in to see and drive it. They held the car on my deposit for several days, without calling to nag me about closing the transaction. Hats off to John Gallo!! Thank you for everything. More

Great service!!!Very professional people. No sales Great service!!!Very professional people. No sales pressure(like many other dealerships). The price is unbeatable. It was like a dream. I had neve Great service!!!Very professional people. No sales pressure(like many other dealerships). The price is unbeatable. It was like a dream. I had never have such experience in the USA. Amazing. I would definetely reccomend this dealership to my friends and relatives. Once again it totally change my impression of american car sales. More

Scott in the service dept is exceptional. We brought our 2007 outback wagon in to determine if we needed to replace the pistons. Scott and his crew did whatever they could do (without incurring expense) an 2007 outback wagon in to determine if we needed to replace the pistons. Scott and his crew did whatever they could do (without incurring expense) and gave us an opinion on what the car needed. At that point we decided to look at new cars. George, our sales man, was informatitive, knowledgable and not pushy at all with us (which I appreciated!). we test drove both the impreza and forester. Although, we would have loved to purchase the wagon, it was just above our price range. We decided on the forester. Really liked all the changes in the body style etc (not boxy looking anymore)and we asked for the best deal they could give us. We recd 11,000 for the trade in, wanted the rear cargo net abd homelink mirrow, the total price we had to pay was 15,157. We have been loyal subaru customers for at least 25 years. We love these cars and currently own a tribeca and 2006 outback sedan (I wish you still made this car, I love it) and now the forester. We just wont haggle and said give us your best price. I was a bit dissapointed that the mirror wasn't just thrown in - in exchange for the diming compass mirror and surprised that we had to purchase the cargo net - we always recd that before. But, when all was said and done we did purchase the car and do love it. I don't know if the sales guys do not have much room to make the price better or we should have spoke up more. Nevertheless, George was great and we had a good experience with Mo when we were finalizing all the papter work. Our next car maybe the legacy! I would cetainly go back to autobarn for this purchase and we will continue to use the service dept as Scott is always fair and thorough. More

Excellent service, friendly, professional, and helpful. I will be going back to the AutoBarn for my next car as well. Fast, easy, and painless transaction for a first time car buyer. Every detail was well ex will be going back to the AutoBarn for my next car as well. Fast, easy, and painless transaction for a first time car buyer. Every detail was well explained and in a way I understood. Will definitely recommend to friends, family, and others. More

I rated Autobarn Subaru excellent because my experience has been exceptional. To be more specific, I have worked closely with Scott Pothof. Scott has always been extremely helpful and personable. Furth has been exceptional. To be more specific, I have worked closely with Scott Pothof. Scott has always been extremely helpful and personable. Further, he continually takes the time to understand my service interests and concerns and subsequently explain my options. The dialogue I have had about my car has been educational without making me feel like I need ASE certification just to have a conversation. Both my car and I have always been treated with respect and I trust that Scott and the crew to have my best interests in mind. The level of service and sense of trust are not typical in my experience and, as such, I thought I should take the time to post my appreciation. In addition to Scott and a few other notable members of the team, two individuals in the parts department (Larry and ?) have also been exceptional. Following a car wash gone bad, my car had a series of scratches along one side. I explained my tragedy to the parts rep and he asked if he could take a look at the damage. I of course agreed. He took a look at the depth of the scratches and talked to me about which scratches could be managed with touch paint and which would likely need a more involved solution. I was extremely appreciative that he took the time to look at the car and talk with me when he could have just as easily just rung me up and sent me out the door with a receipt. In a separate experience I had this week, I asked Scott about purchasing some all-weather floor mats. The parts rep was walking through the service room on his way out when Scott asked if the parts department was still open. The rep said he had closed up but asked what I needed. I told that I wanted the floor mats but I said not to worry about and that I could come back another time. The rep said that it wouldn’t be any problem and that he would grab them for me. The parts rep could have easily told me that he was done for the day and that I would have to come back. I would have understood that. However, I was impressed by the fact that he took time to set his bag down, go back and grab the mats to make sure I was taken care of. The three examples above are illustrative of my typical experience with Autobarn Subaru and they have given me a real sense that the crew are there to help me and not simply sell me a service and push me out the door. The collective experience has served to create a real ‘trust factor’ that cannot be understated. This critical component does not come from marketing materials, add campaigns, etc, but is rather a reflection of the type of quality people they put in place to work with myself and other customers. Given that I live in Chicago, it would be easier for me to get work done at Mid-Town Subaru; however, I made decision, based on my experience with Scott and others, to get all of my maintenance/oil changes/etc at the Autobarn Subaru. My tow cents, ML More

From the moment I got the first email from Melissa, she was an absolute pleasure and joy to work with. They had the best price by far out of several chicagoland dealers that i was emailing with. She was was an absolute pleasure and joy to work with. They had the best price by far out of several chicagoland dealers that i was emailing with. She was VERY prompt and courteous with replies, and the in dealership experience was just as pleasurable as our "cyber" interaction. She answered all my questions with detailed responses and made the entire experience an incredibly comfortable and smooth one. She's by far the best dealership associate I've ever worked with. I will definitely be buying more subarus from her. More