Texoma Hyundai - Service Center

My wife and I purchased a 2017 Hyundai Elantra new in 2016. The sales process was as you would expect, drawn out but no complaint about the staff. Personal note, I have always appreciated Red. He has 2016. The sales process was as you would expect, drawn out but no complaint about the staff. Personal note, I have always appreciated Red. He has handled two of my three purchases from Texoma Hyundai and has always been honest and welcoming, while others have lied straight to my face about warranty information and tried to fraudulently keep a GAP insurance refund I was owed. But the issue that has brought me to writing one of these reviews despite the lack of time I have, is the growing frustration of the coil packs on the aforementioned Elantra. In 2018, at 28,xxx miles we had a cylinder 2 misfire CEL. Knowing enough to figure it out, I replaced the spark plugs with factory specification and moved the coil pack from cylinder 2 to cylinder 4. After resetting the codes and short time later, I received a cylinder 4 misfire code. Bad coil pack. I took the Elantra to Texoma Hyundai Service Department and relayed what I found. Unfortunately, they will only perform work based off of what their diagnostics scans show them. Being that the light was not on at the time, there was nothing they could do. So I repeated the same process, but this time obtained printouts of the CELs. But at this point we were passed the 30,000 mile electrical warranty and I had my concerns they were going to try to avoid warranty work. Not just yet. They offered up as a “favor” to replace the coil under warranty, on the account that I had previously contacted them regarding the issue. Thanks, for doing what should have been done in the first places. But furthermore, I expressed my concerns about additional coils going out in the future, as there were already growing reports from others with the same issue. Jason, head of the service department, assured me no such thing should happen. As well, they can’t warranty a part that’s not broken. I agreed with the second part and went on my way. 2019 6x,xxx miles, another cylinder misfire. I went through the motions and determined cylinder 1 coil was going out. I contacted Texoma Hyundai service, and with no shared concern regarding exactly what I had expressed 30,000 miles prior, they quoted $280 to replaced the coil pack. I found a Hyundai dealership in Del Ray, FL on the internet and purchased one from them for approximately $95. 2020, 9x,xxx miles, cylinder 3 misfire. I did not even perform the CEL test, did not contact Hyundai, went straight to Del Ray for a new coil. Problem fixed, for now. 2021, 118,xxx miles. Was hoping this was the last coil going out, as I recently discovered on a Hyundai Corporate TSB issued in February of 2020, that they had changed the design of the coils (all the coils that have thus far been replaced are the new design). But I was wrong, the coil that was originally warrantied at Texoma Hyundai is now bad. Leading me to believe I’m going to have this problem for the life of the car. Despite this frustration, I contacted Texoma Hyundai with a pleasant demeanor. Jason answered and I reiterated what has occurred over the years, and that it’s strange that the coils continue going out at 30,000 mile intervals. He ran through the warranty explanation once again. I agreed that it’s not on Texoma Hyundai to solve a growing problem with Hyundai production, but asked what can be done by Hyundai corporate. Because at this rate if I make it to 300,000 miles by my math I will have replaced 10 coils. Jason’s answer, “if you make it to 300,000 miles and only have to replace coils, I’d say that’s pretty good. It’s a man made part, that means it’s not perfect. Things go bad no matter what brand vehicle you buy.” I stated, “I don’t believe that’s a good explanation. If I used that line in my profession, I would have a lot of pissed off customers, and out of a job.” He backtracked and claimed the phone was losing signal. I finished by thanking him for the solution to my problems and that I will never do business with Hyundai again. In addition to that, I will actively try to steer all business away from Texoma Hyundai that I possibly can. The stars I did give are reserved for Red, he is the only person I’ve met there that actually provides customer service. More