Texoma Hyundai - Service Center

My wife and I purchased a 2017 Hyundai Elantra new in 2016. The sales process was as you would expect, drawn out but no complaint about the staff. Personal note, I have always appreciated Red. He has 2016. The sales process was as you would expect, drawn out but no complaint about the staff. Personal note, I have always appreciated Red. He has handled two of my three purchases from Texoma Hyundai and has always been honest and welcoming, while others have lied straight to my face about warranty information and tried to fraudulently keep a GAP insurance refund I was owed. But the issue that has brought me to writing one of these reviews despite the lack of time I have, is the growing frustration of the coil packs on the aforementioned Elantra. In 2018, at 28,xxx miles we had a cylinder 2 misfire CEL. Knowing enough to figure it out, I replaced the spark plugs with factory specification and moved the coil pack from cylinder 2 to cylinder 4. After resetting the codes and short time later, I received a cylinder 4 misfire code. Bad coil pack. I took the Elantra to Texoma Hyundai Service Department and relayed what I found. Unfortunately, they will only perform work based off of what their diagnostics scans show them. Being that the light was not on at the time, there was nothing they could do. So I repeated the same process, but this time obtained printouts of the CELs. But at this point we were passed the 30,000 mile electrical warranty and I had my concerns they were going to try to avoid warranty work. Not just yet. They offered up as a “favor” to replace the coil under warranty, on the account that I had previously contacted them regarding the issue. Thanks, for doing what should have been done in the first places. But furthermore, I expressed my concerns about additional coils going out in the future, as there were already growing reports from others with the same issue. Jason, head of the service department, assured me no such thing should happen. As well, they can’t warranty a part that’s not broken. I agreed with the second part and went on my way. 2019 6x,xxx miles, another cylinder misfire. I went through the motions and determined cylinder 1 coil was going out. I contacted Texoma Hyundai service, and with no shared concern regarding exactly what I had expressed 30,000 miles prior, they quoted $280 to replaced the coil pack. I found a Hyundai dealership in Del Ray, FL on the internet and purchased one from them for approximately $95. 2020, 9x,xxx miles, cylinder 3 misfire. I did not even perform the CEL test, did not contact Hyundai, went straight to Del Ray for a new coil. Problem fixed, for now. 2021, 118,xxx miles. Was hoping this was the last coil going out, as I recently discovered on a Hyundai Corporate TSB issued in February of 2020, that they had changed the design of the coils (all the coils that have thus far been replaced are the new design). But I was wrong, the coil that was originally warrantied at Texoma Hyundai is now bad. Leading me to believe I’m going to have this problem for the life of the car. Despite this frustration, I contacted Texoma Hyundai with a pleasant demeanor. Jason answered and I reiterated what has occurred over the years, and that it’s strange that the coils continue going out at 30,000 mile intervals. He ran through the warranty explanation once again. I agreed that it’s not on Texoma Hyundai to solve a growing problem with Hyundai production, but asked what can be done by Hyundai corporate. Because at this rate if I make it to 300,000 miles by my math I will have replaced 10 coils. Jason’s answer, “if you make it to 300,000 miles and only have to replace coils, I’d say that’s pretty good. It’s a man made part, that means it’s not perfect. Things go bad no matter what brand vehicle you buy.” I stated, “I don’t believe that’s a good explanation. If I used that line in my profession, I would have a lot of pissed off customers, and out of a job.” He backtracked and claimed the phone was losing signal. I finished by thanking him for the solution to my problems and that I will never do business with Hyundai again. In addition to that, I will actively try to steer all business away from Texoma Hyundai that I possibly can. The stars I did give are reserved for Red, he is the only person I’ve met there that actually provides customer service. More

Purchase Dodge Charger from Texoma Hyundai and service Took car for oil change. Jason said oil change a free tire rotation. Done in less than 20 minutes. Excellent service wonderful service. I will recomme Took car for oil change. Jason said oil change a free tire rotation. Done in less than 20 minutes. Excellent service wonderful service. I will recommend my friends More

I have been doing business with Texoma Hyundai for about 16 years. Every time I go shopping for a vehicle or take one of our cars in for service I have the feeling like I am dealing with family. The service 16 years. Every time I go shopping for a vehicle or take one of our cars in for service I have the feeling like I am dealing with family. The service manager and writer, Jason and Clint are extremely professional ,personable and at the same time they make you feel at home just like family. Then to their mechanics. All of them deserve praise! Clifford usually works on my cars does Outstanding World Class Service! Steve and Tommy in the Service Department are also Outstanding! They are extremely Trustworthy and perform Outstanding Extremely Professional Service on our vehicles! The two gals work Customer Service Linda and Amber are also Outstanding in their job positions. From their phone service to customer check out these gals are at the top of their game.. All we can say is thank you Texoma Hyundai for Years of WORLD CLASS PERFORMANCE!! Earl More

My 2004 XG350 hasn't drove and ran this good since it was new! FANTASTIC WORLD CLASS SERVICE DEPARTMENT! Texoma Hyundai's Service Department mechanic Clifford has always been trustworhty and honest! There pr new! FANTASTIC WORLD CLASS SERVICE DEPARTMENT! Texoma Hyundai's Service Department mechanic Clifford has always been trustworhty and honest! There prices are very reasonable and the work is done in a professional manner. Thank You Texoma Hyundai!! More

Customer service sucks! the service manager is the only person in the service department other than the mechanics. They lied about an availible rental cars to get me in since I live 45 minutes away and hav person in the service department other than the mechanics. They lied about an availible rental cars to get me in since I live 45 minutes away and have no other way. I called several times to set up the work and get a rental, they never return calls. I started calling on a Thursday, no return. Friday I called no return call. Saturday I was told by Joe that he would call Enterprise Rent a Car to schedule a rental, no call back. I showed up at Texoma Hyandia. I talk to some guy told him of the situation he told me he was Joe and he called Enterprise and they said they would call. He then said they didnt have any cars for that day but to come in Monday. I did that. I purchase an extended warranty (from another dealer) after I purchased the car. This warranty was purchased before my factory warranty ran out. I had previously been told by the service department at Texoma that they couldnt give me a rental because I didnt buy the extended warranty. So now I have one and they cant give me rental because they dont have one and enterprise is out of cars This is after I got there, waited for 2 hours, . and I wait another 2 1/2 hour. I had to call the warrany people myself and tell the service department it was ok to start on my car. I was told if the warranty didnt pay I would have to pay for the rental, I agreed, was still told none was availible. Finally, after a total of 5 hours I was offered a ride 1/2 way back to work. They would drop me off somewhere on the side of the road. But I watched as they put another person in one of there cars as a rental, I ask her if she had an expended warranty, she said yes. I work in Durant Ok, 30 miles from Sherman, TX. still cant believe I was offered a ride 1/2 way I am 46 year old women. being offered a ride to the side of a road. Another time, when gas was up in price I called the salesman that I bought the car from ask about a 4 cylinder he said they had plenty and I agreed to look after work. I looked at a few, drove 2 different told him that I wasnt interested. He told me that since it was the last day of the month that he could do a great deal. I still said "No, not interested. About 10 days later my finace' started receiving letter stating that he had been declined credit at several different loan companies regarding the application that was submitted by Texoma Hyandia. I never ask that we see about a payment, a sale or anything to do with out credit. I called they denied and I just gave it up and didnt pursue any further. All parts of that place is a lie. I am so angry with the service they provide. Everytime I go in they have a new service person and they are always new. I admit the service guy Mark is friendly, just extreemly under staffed and it seems without resources. I will never buy a Hyundia because of the hassle it is getting it serviced or worked on. I feel cheated. The upper management must be very hard to work for since nobody stays. More