Texoma Hyundai

WORST EXPERIENCE OF MY LIFE! We were asked to leave within 5 minutes of sitting down with the sales rep. They refused to show us a contract on a product they were forcing us to t We were asked to leave within 5 minutes of sitting down with the sales rep. They refused to show us a contract on a product they were forcing us to take (that only offered six months of coverage) for $2,000! We were not rude with them just wished to see a contract for this product with a breakdown of the cost. Ended up talking with 4 different people all were rude and seemed angry and threatened to give our deposit back, which they didn’t until the very end. I will never be going back to this dealership. Very sneaky underhanded people. Refused outside financing and when we offered bank to bank transfer and even financing with them they refused and made us leave. More

I cant say enough great things about Texoma Hyundai. Had just what I wanted. SO HAPPY I had been to other Hyundai dealer but they played games. So found Texoma Hyundai and so glad I did. I know what I wante just what I wanted. SO HAPPY I had been to other Hyundai dealer but they played games. So found Texoma Hyundai and so glad I did. I know what I wanted in my car and they had it. I have told 2 people what are car shopping to go and talk with them. Awesome people to work with so very happy with the car and staff. Thank You all very much love my Palisade. More

My wife and I purchased a 2017 Hyundai Elantra new in 2016. The sales process was as you would expect, drawn out but no complaint about the staff. Personal note, I have always appreciated Red. He has 2016. The sales process was as you would expect, drawn out but no complaint about the staff. Personal note, I have always appreciated Red. He has handled two of my three purchases from Texoma Hyundai and has always been honest and welcoming, while others have lied straight to my face about warranty information and tried to fraudulently keep a GAP insurance refund I was owed. But the issue that has brought me to writing one of these reviews despite the lack of time I have, is the growing frustration of the coil packs on the aforementioned Elantra. In 2018, at 28,xxx miles we had a cylinder 2 misfire CEL. Knowing enough to figure it out, I replaced the spark plugs with factory specification and moved the coil pack from cylinder 2 to cylinder 4. After resetting the codes and short time later, I received a cylinder 4 misfire code. Bad coil pack. I took the Elantra to Texoma Hyundai Service Department and relayed what I found. Unfortunately, they will only perform work based off of what their diagnostics scans show them. Being that the light was not on at the time, there was nothing they could do. So I repeated the same process, but this time obtained printouts of the CELs. But at this point we were passed the 30,000 mile electrical warranty and I had my concerns they were going to try to avoid warranty work. Not just yet. They offered up as a “favor” to replace the coil under warranty, on the account that I had previously contacted them regarding the issue. Thanks, for doing what should have been done in the first places. But furthermore, I expressed my concerns about additional coils going out in the future, as there were already growing reports from others with the same issue. Jason, head of the service department, assured me no such thing should happen. As well, they can’t warranty a part that’s not broken. I agreed with the second part and went on my way. 2019 6x,xxx miles, another cylinder misfire. I went through the motions and determined cylinder 1 coil was going out. I contacted Texoma Hyundai service, and with no shared concern regarding exactly what I had expressed 30,000 miles prior, they quoted $280 to replaced the coil pack. I found a Hyundai dealership in Del Ray, FL on the internet and purchased one from them for approximately $95. 2020, 9x,xxx miles, cylinder 3 misfire. I did not even perform the CEL test, did not contact Hyundai, went straight to Del Ray for a new coil. Problem fixed, for now. 2021, 118,xxx miles. Was hoping this was the last coil going out, as I recently discovered on a Hyundai Corporate TSB issued in February of 2020, that they had changed the design of the coils (all the coils that have thus far been replaced are the new design). But I was wrong, the coil that was originally warrantied at Texoma Hyundai is now bad. Leading me to believe I’m going to have this problem for the life of the car. Despite this frustration, I contacted Texoma Hyundai with a pleasant demeanor. Jason answered and I reiterated what has occurred over the years, and that it’s strange that the coils continue going out at 30,000 mile intervals. He ran through the warranty explanation once again. I agreed that it’s not on Texoma Hyundai to solve a growing problem with Hyundai production, but asked what can be done by Hyundai corporate. Because at this rate if I make it to 300,000 miles by my math I will have replaced 10 coils. Jason’s answer, “if you make it to 300,000 miles and only have to replace coils, I’d say that’s pretty good. It’s a man made part, that means it’s not perfect. Things go bad no matter what brand vehicle you buy.” I stated, “I don’t believe that’s a good explanation. If I used that line in my profession, I would have a lot of pissed off customers, and out of a job.” He backtracked and claimed the phone was losing signal. I finished by thanking him for the solution to my problems and that I will never do business with Hyundai again. In addition to that, I will actively try to steer all business away from Texoma Hyundai that I possibly can. The stars I did give are reserved for Red, he is the only person I’ve met there that actually provides customer service. More

I bought a 2020 Hyundai Santa Fe 2.0T at the end of December and was very pleased with the great service I received and the ease and quickness in selecting and purchasing my new vehicle. I checked thee December and was very pleased with the great service I received and the ease and quickness in selecting and purchasing my new vehicle. I checked thee Texoma Hyundai website before driving to the dealership to find the vehicle I wanted and was contacted by Chastin Smith when I made an online inquiry. Chastin helped me through the buying process and after telling him I didn’t want to spend a great deal of time at the dealership to minimize COVID risks he told me he’d make everything as smooth and quick as possible. The day I decided to go in I texted him to let him know I was on my way and the SUV was ready for a test drive as soon as I got there. After the preliminaries we took the car for a test drive to make sure it was the one I really wanted. Being the end of year model and close to the end of the year I received a great deal and all I needed to do was wait or the Finance Department which can be a time-consuming affair. I actually just waited 20 minutes for the finance man to finish up with another customer and I went in his office and went over all sales contract, signing everything, and was out of his office in at the most 20 minutes. He didn’t push any unnecessary add-ons or the like so I was very pleased with that part as well. All in all I was 100% satisfied with Chastin, the finance manager, and Texoma Hyundai in general. I would highly recommend Texoma Hyundai and Chastin Smith in particular when you’re in the market for a new or used Hyundai! I’ll definitely make my next vehicle purchase there again! More

The dealership is great to work with. It took us some time to decide on the right vehicle, but the sales team was willing to help. David Richardson did a great job finalizing the deal for us. We were v time to decide on the right vehicle, but the sales team was willing to help. David Richardson did a great job finalizing the deal for us. We were very pleased with the end result. The Santa FE we purchased was the fourth vehicle we have purchased from this dealership. More

Had the best car buying experience at this dealership. I was looking for a particular color Palisade. Fortunately they had it. Quiana Shepard was a no pressure sales rep. She was very personable and I wo was looking for a particular color Palisade. Fortunately they had it. Quiana Shepard was a no pressure sales rep. She was very personable and I would definitely recommend her to anyone looking to buy a Hyundai. The manager and finance rep were also great to work with. Buying a vehicle can be stressful but that was not the case with Texoma Hyundai in Sherman. It was worth the drive! More

Always great service with Texoma Hyundai. My sister in law also brings her Tucson here for service from another state because she likes Texoma Hyundai's service. Very nice people in service and sales and law also brings her Tucson here for service from another state because she likes Texoma Hyundai's service. Very nice people in service and sales and financing More

Dennis is Amazing Dennis has been my salesperson for years, and I was thrilled to learn of his opportunity as a GSM, (General Sales Manager.) I will follow him anywher Dennis has been my salesperson for years, and I was thrilled to learn of his opportunity as a GSM, (General Sales Manager.) I will follow him anywhere! 10/10 ! He is an ethical, Christian man, and he will earn my business for as long as he is in the industry. I am usually skeptical of the car business, but I can promise you an honest true deal with Dennis. More

Excellent Customer Service Red Robinson is my car salesman and he handled my husband and I with utmost care. He was professional and very knowledgeable about all vehicles. He Red Robinson is my car salesman and he handled my husband and I with utmost care. He was professional and very knowledgeable about all vehicles. He never made us feel pressured either to settle for something. We love Red and would definitely come back. More