Texoma Hyundai

This is a follow-up review to our 3/28 visit. Many thanks to General Manager Andrew Browning who reached out to us and completely turned a bad experience around. Mr. Browning's total commitment Many thanks to General Manager Andrew Browning who reached out to us and completely turned a bad experience around. Mr. Browning's total commitment to guest experience is refreshing and heart-warming. He carefully listened to our feedback and put corrective actions in place immediately. He followed up on details of the vehicle repair and kept us posted with his own personal number. My wife and I paid another visit to the dealership and met Mr. Browning in person today. We are thankful to the hail damage repairs and the great help by Tyler Smith from the sales team. We are impressed by their honesty, transparency and fairness, and the full demonstration of how much Mr. Browning and Mr. Smith care about their customers (and how we were treated as guests). We are glad to report that this turn-around story has a happy ending. Today my wife and I were able to purchase the vehicle we test drove but had to walk away two weeks ago. All we have left to do is to go back and have the damaged windshield replaced (hopefully soon). We feel that Andrew Browning and Tyler Smith have won our trust back. And we would love to recommend them to all of our family members, friends and coworkers. More

fast deficient and professional. extremely attentive to detail and friendly with clients. I’m impressed with their facility and their staff! extremely attentive to detail and friendly with clients. I’m impressed with their facility and their staff! More

We were interested in a pre-owned car advertised online and contacted the dealership. I was told that the car was available as advertised and the sales professional assured us that his schedule was wide op and contacted the dealership. I was told that the car was available as advertised and the sales professional assured us that his schedule was wide open in the morning and urged us to "come over and test drive". We live in the DFW area (quite a distance away from Sherman) and I had to take time off work to visit the dealership and test drive the vehicle. After my wife and I got there and started inspecting the vehicle, only then the sales professional told us the shocking news that this car had hail damages to the body and cracks in the windshield earlier this week. We would have appreciated a lot more if he disclosed this to us before we made the decision to take the long trip north! After the test drive, we were surprised that we could not even sit by his sales desk. That was when we realized that he had other customers to deal with at the same time (for a different vehicle). As we sat down and discussed price options, we were offered a $500 discount if we would buy the damaged car as is (WITHOUT hail damages repaired). But when we negotiated the price WITH hail damages repaired by the dealership, all of sudden we were told that there was almost no room for negotiation as it would cost them a lot of money to fix the hail damage (e.g., $1000 total with window replacement alone costs $500!). What did we miss here? The worst part is that we were left hanging for long periods time and time again. What a waste of our time! Finally, we did not have a choice but had to stand up and leave with that kind of treatment. For a dealership claiming “We provide exceptional customer service”, I am not sure our experience matches that at all. I'd simply like to see a drastic improvement on being "fair and honest". More

Nice and friendly people . Nice and clean dealership. Easy to work on whatever you are needing Nice and clean dealership. Easy to work on whatever you are needing More

Unprofessional after the sale of a cash purchase on a 2025 Santa Cruz. Dealership made an error on the paperwork for my new tags and they are dragging their feet at fixing the problem. They waited so lon 2025 Santa Cruz. Dealership made an error on the paperwork for my new tags and they are dragging their feet at fixing the problem. They waited so long, that my temporary tags expired and they have refused to expedite the proper corrected paperwork to my local tag agency. I am stuck with a new vehicle that is illegal to drive. They will not get back to me after leaving messages, concerning, when my paperwork will be completed. More

Friendly, professional, courteous, efficient, easy to make an appointment. Large variety of time slots available. Easy in & out. Oil change & tire rotation 30 minutes. Nice waiting area. The service pers make an appointment. Large variety of time slots available. Easy in & out. Oil change & tire rotation 30 minutes. Nice waiting area. The service personnel called me by name when I arrived. More

My salesperson Alex was great to work with and answered all my questions and made the process easy. Finance handled my paperwork quickly and efficiently and was out the door in no time flat. Overall outst all my questions and made the process easy. Finance handled my paperwork quickly and efficiently and was out the door in no time flat. Overall outstanding More

Zayne our sales person was quick knowledgeable honest and efficient. It was a pleasure working with him. efficient. It was a pleasure working with him. More