Texas Toyota of Grapevine

My mom & I were promptly greeted as we got out of the car by this very respectful young lady. The entire time she talked to us rather than just leaving us wondering if she would be back or not. She was car by this very respectful young lady. The entire time she talked to us rather than just leaving us wondering if she would be back or not. She was very enthuised about her job as well as listening to my mothers old stories, she's 75. Not only did we not go back & back on price or product, she got what we wanted without hassling us. This experience was amazing for me, & I know it made my mothers day to have someone who actually still cared about the people in front of them. I will recommend her to All of my friends. More

Worked with Patrick and he was awesome. Great people and great service would have to say perfect! Very knowledgeable and answered all of our questions. Would recommend to anyone looking for a new Toyota. great service would have to say perfect! Very knowledgeable and answered all of our questions. Would recommend to anyone looking for a new Toyota. More

I have been buying cars for 15 years, and this was hands down the best experience I ever had. I was greeted by a handsome young man, Luke, who was nicknamed "Sunshine" after his resemblance to the Remember down the best experience I ever had. I was greeted by a handsome young man, Luke, who was nicknamed "Sunshine" after his resemblance to the Remember the Titans character. He was incredibly courteous, offering me and my daughter water and attending to all our needs. He even used an umbrella to walk us to our car to keep the heat off of us! He was very knowledgeable, and made the car buying process very hassle-free! I have never been more impressed! More

Well let me say when i was looking for my car i went all over the DFW area and the dealerships i went they couldnt meet my specifications,so my mother and i decided to stop by at Texas Toyoya of Grapevine,a over the DFW area and the dealerships i went they couldnt meet my specifications,so my mother and i decided to stop by at Texas Toyoya of Grapevine,and the first sales associate came up was Gianni,and we told him exactly what we wanted,he listen to us and he found exactly the car we wanted for a while,and in an hour of us leaving he called me back and made sure everything was good with a vehicle and we liked it.I will defently recommend this dealership to anyone i know.I walked in with out a car and walked out with a car i wanted for about two years.BEST COSTUMER SERVICE I EVER HAD IN CAR BUYING EXPERIENCE EVER. More

There aren't enough words to express how happy I am with my purchase. Gianni and Fernando were helpful from the minute my father and I arrived at the dealership. When it came down to numbers there was no my purchase. Gianni and Fernando were helpful from the minute my father and I arrived at the dealership. When it came down to numbers there was no pressure, and I actually got a better deal than I hoped for. The only surprises were positive and the deal could not have been better. This is the fourth car my family has bought from Texas Toyota of Grapevine and I can assure the tradition will carry on! More

I called and spoke with Brittnay Porter, an Internet Manger about a 2009 Nissan Murano posted on line. Brittnay then made me an appointment with someone named Benjamin to see the car that same evening. Manger about a 2009 Nissan Murano posted on line. Brittnay then made me an appointment with someone named Benjamin to see the car that same evening. My daughter and I drove for over an hour to get to the dearlership. When I got there no one knew who Benjamin was and apprently no one in the used car department was aware that I had an appointment. Long story short, I learned that this vehicle was sold "yesterday". I have read other posts and this seems to be a typical practice at this dealership. Overall the used car deaprtment is vey unforessional, thye certainly are not conerned about giving out correct information about thier inventory. I would not recommend anyone to waste their time with Texas Toyota of Grapevine. More

I bought the same 2003 BMW X5 that the other member mentioned. The sales guy told me that the car was completely inspected and redone by their dealership and they did all checks. He started off asking mentioned. The sales guy told me that the car was completely inspected and redone by their dealership and they did all checks. He started off asking 20k..We finally ended up paying 15.5 after 1 hour of haggling and his boss putting the story of how he was trying to sell this to his father in law for 16.5. The sales guy made feel real bad for low balling. He filled like 3 gallons as he said that he lost a lot of money on the car. That made me feel worse and I wanted to pay him some money for dropping me.. Good fella. U'd think. This is where the story begins. When the sales guy dropped me home, one of the power window was not staying up. He said that he will fix it. But when I dropped him off, he said.. u know I lost a lot of money on this deal, so, I am not sure if I can do it man. So, I felt bad for him and probably would'nt have called him I went home, searched online and found that they advertised the same car for 15750. So, I got it for $$250 s below the asking price. I am sure I could've haggled more had I knows the asking price. The car had all the papers from the previous owner and his mails and contact information. So, guess what.. they didnt even touch the car. It was sold as is. And so, when I called to ask about the power window, guess what. Sorry boss. The deal is done. U are on your own. Gosh I am such a sore loser..Great play Grapevine Toyota. I am sure you will get all my referrals More

bait and switch n. a dishonest sales practice in which a bait and switch n. a dishonest sales practice in which a business advertises a bargain price for an item in order to draw customers into the store an bait and switch n. a dishonest sales practice in which a business advertises a bargain price for an item in order to draw customers into the store and then tells the prospective buyer that the advertised item is of poor quality or no longer available and attempts to switch the customer to a more expensive product. I saw a price on the internet, SMOKING HOT deal. A 2011 4Runner Limited, 2WD, white, all options, brand new usually $38-45K. Internet special $24K I emailed the dealership. They called me in 5 minutes. I gave the girl the stock number and asked "is this really the price???" "yes" she said "was it hit by a train?" "thats funny, no sir" "Is this really the price? you have it in stock? ready to go? and this is really the price?" "Yes sir, its here and thats the price. its the end of the month, and they are trying to make their sales numbers."she replied "I am on the way, see you in 45 min" I arrived to find out the girl on the phone was not a sales person, she is an appointment maker. Funny, because SHE called me about the internet query. The sales girl got the manager. he explained the price was a misprint. Then I said I called to verify. I was told she is not in sales. She doesnt know the prices. Heres the cool part. He told me and my wife, WE should know the price. We should have known it was wrong. He offered me an SR5 for 10,000 more than the advertised price of the Limited I came to look at. Internet ad...phone verification...still wont honor the price Bait and Switch is illegal. More

This dealership is a total sham. The car salesperson I dealt with was great and even the sales guy was cool but the fiance manager is a idiot. He was quoted to be the best and fastest but he is short a fe dealt with was great and even the sales guy was cool but the fiance manager is a idiot. He was quoted to be the best and fastest but he is short a few IQ points of intelligent. Matter of fact the entire process was a waste of time. Who allows someone to spend 8hrs of their day, sign paper work, give money, and then let them drive off the lot with the car just to call them back 3 days later reneging on the deal? I even had a co-signer verified income and a down payment worked out. I thought that once you signed you drive with no more interaction with the dealership. Don't get me wrong, the price on the car was good for what it was and they seem to be VERY friendly but, wait til you have to return the car. Once the car back on their lot they treating me as if I was invisible and then gave me the run around on getting my trade back. No more "let me find out or how can I help you get this taken care of". All the pleasantries went out the window with the car. At first I was looking forward to having a Toyota but I now I have lost my taste for one from anyone. This is all the more reason to buy American. So to you Texas Toyota of Grapevine, here is a big FU and I will make sure that everyone knows of my experience with this dealership. More

At 12:40 we completed the back and forth bargaining party. They told us that after cleaning the car they will be sure to bring it to us. Well, not exaggerating, it took over 3 hours for them to bring u party. They told us that after cleaning the car they will be sure to bring it to us. Well, not exaggerating, it took over 3 hours for them to bring us the car. What a joke! I will never go back to this joke of a place. All they want is your money and once you buy... game over. More