Texas Toyota of Grapevine

No Customer Service I recently purchased a used car from Toyota of Grapevine. During the purchase I was reassured that the vehicle had been thoroughly checked, anything I recently purchased a used car from Toyota of Grapevine. During the purchase I was reassured that the vehicle had been thoroughly checked, anything needing repaired was repaired. The day after purchasing the vehicle, having driven under 100 (from dealership,home and work), the check engine light came on. I took it to my regular technician and was informed the turbo has a leak, he told me the dealership should cover this repair since it had been such a short time frame from purchase. I contacted the dealership regarding the repair, I was informed by Joseph and Matt (the salesman) that they would not cover this repair as the vehicle was sold "as is". Think twice and think again before buying Toyota of Grapevine. More

scammers, liar, web of lies These are very very very bad people. If you are a first time buyer or anyone who plans on buying a car from these guys as a guy who purchased a car fr These are very very very bad people. If you are a first time buyer or anyone who plans on buying a car from these guys as a guy who purchased a car from these people, DO NOT!!! I REPEAT DOOOO NOT buy from them but if you decide to risk your luck I will do my best to let you know what you're up against so you can have the upper hand. So I was a first time buyer and my sales man was MIGUEL CARDENAS. This was my first car so I literally checked car selling websites every day for 3-4 months about 5 times a day to see if the car would be eventually sold by and OFFICIAL TOYOTA DEALERSHIP!!! After the time span passed I finally found one at toyota of grapevine where I was greeted by MIGUEL CARDENAS. This guy seemed very nice and friendly he showed me the car it was a little beat up in person (but on the website they used images from when when the car was brand new) with a dent that I figured could pop out(Needs a whole new door) and the hood that was misalligned, it look minor but it was(frame damage). So I made an appointment with miguel where it took 1 hour to drive 1 hour back but we sat there for 2 hours to see MIGUEL but he was working with another customer. Then eventually he came to us but the dealer was closing so he talked me into putting down a 500 dollar payment to reserve the car I thought this was a good idea cause this car sells like hot cakes.(DONT DO THIS BE PATIENT THERE WILL BE ANOTHER CAR LIKE THE ONE YOU WANT THEY DO THIS TO PERSUADE YOU TO BUY IT) Thinking back now I believe this was planned so be careful. Now this is where I notice really sketchy stuff here is where I went to sign the papers that listed how much I made so I put how much I made and under I put how much I made from additional services. MIGUEL then checks with his manager who I believe his name is KEITH?(not sure he is a very large tall white guy always at computer hes a manager!) But he comes back and tells me to put the additional income and gross into one(LIE). Listen up first time buyer here is where they tried screwing me over with large monthly payments you can tell them where you want to be, I got payments I wanted. I also wanted to negotiate the price but these guys are so slick that they didnt tell me when it was time to negotiate but for first time buyers its anytime before you sign anything! And always get someone to go with you with exp in buying cars or phone some these guys like to use the line "is your friend paying your car payments?" dont listen call whoever they try to talk loud and over you to get in your head. So i go to sign papers where I meet a guy named SHON. Let me tell you this guy is something else he tried pushing the warranty on me so hard telling me "this is what I have" but I kept saying no(THE WARRANTY IS COMPLETE TRASH EVEN A GUY OUT OF THE SERVICE CENTER TOLD ME STRAGHTFORWARD AND ITS FROM A BAD COMPANY). Not sure what happens but BRUCE(tall african american) comes out telling me he got me an employee discount on the warranty me thinking I got a deal I took it! in reality the warranty can be negotiated...he LIED! So both SHON and BRUCE kept telling me if I dont like the warranty I could cancel whenever I wanted NOT TRUE!!!!! you have 15 or 30 days to cancel!! these guy are so...... JUST DONT LISTEN DONT BUY WARRANTY. So no im goign to sign papers and this guy bruce is pressuring me sooooo hard to sign the papers like really bad he starts yelling and everything then i got pissed and i told him that youre not going to pressure me into buying a car at this point he gets angry and tells me he has other clients an walks off and get son the phone with another customer. But I called a few people and I got 2500 knocked off of the price they tried adding on charge for "services and fess" which is something they added on to put more money in their pocket everything is negotiable and this is where you can negotiate car price. I signed worst decision ever def buyers remorse id ont regret buying a car but i regret buying from these ppl. I bought the car and didnt have no where to put it so i left it at the dealer for a few days and miguel calls me and says theres a tow truck that comes and towes cars at night that arent supposed to be on the lot!! LIE!!! later i realizd he did this because as long as I havent taken it off the lot I can still return the vehicle, all of these guys are scammers and liars. Next I tookt he car home and it rains hard and there is water leaking all in the trunk I mean atleast 4 gallons it ruined the back seats and I had to take the trunk interior out. I called miguel cardenas and I was extremely patient with this guy I was letting him tend to other customers and he told me he would call me back he never called me and he had the audacity to tell me that he called me a lot of times(lie) when I eventually got in contact with him by GOING 1 HR AWAY TO THE DEALER! When I got there they asked if I had warranty I had cancelled it but I told them yes cause I knew they were using it as a scapegoat but they told me to go to the service center and the guys in the service center tell me the warranty is a paperweight. The guys in service center told me to see if the dealer would pay the 100+ service fee.....long story short they didnt! But I go and ask for a manager and this guy who has crooked eyes comes up to me he tells me hes a manager(lie) and he calls miguel for me who is obviously at this point avoiding me. But the guy calls miguel and miguel tells him the story over the phone instead of comign to me an speaking with me like hes supposed to and the crooked eyes guy walks me to my car and tels me to patch up a crack. This is my story and I am only posting this to help out the poor future victims I wouldnt take a free car from these guys these are professional scammers who prey on innocent people who simply want a good car. These guys really make toyota I made the mistake of trusting this dealership because it was toyota big nono. If you are a 1st time buyer look elsewhere i dont care how far you have to go dont go here dont dont dont. And I forgot to mention when I walked into this dealership to fix the rain in my car I turned my head and I saw the manager Keith and the crooked eyes guy laughing at me and the quickly looked away as I turned my head towards them. Look at all of the negative reviews, read them, they arent there for no reason, the good reviews are most likely from rich ppl who forked over a lot fo money for a new car. Best of luck buying a car and I wish you the best thanks for reading. (Im not proof reading this) More

Car buying We looked at a used car here, went back 4 days later looked at same car, greeted nicely and was professionally taken care of by Adam Sadek on both acc We looked at a used car here, went back 4 days later looked at same car, greeted nicely and was professionally taken care of by Adam Sadek on both accounts. Actual salesman was changed and the test driving experience had some kinks with gas etc... pricing proposal was smooth but waiting for finance on a cash sale shouldn’t take 1.5 hours (not pleased on that account). Very busy place on the weekend. Overall would buy from again if the vehicle suited my needs. More

They Made An Idiot of Me BUYER BEWARE!!! THEY WILL LIE TO YOU!!! Stopped in on a Friday and they had a car I liked, except that it needed two new tires. We negotiated two ne BUYER BEWARE!!! THEY WILL LIE TO YOU!!! Stopped in on a Friday and they had a car I liked, except that it needed two new tires. We negotiated two new matching tires into the cash price and they said it would probably ready for pickup on Monday. I told them I needed it right away and that there was another car at another dealer that was ready to go, so I told them thanks for their time. They then came back and said the tires were already ordered so it could be ready on Saturday. I agreed to the deal, signed the paperwork, and gave them the money. Saturday came and they said the tires didn't come in. Said they were an uncommon type of Michelin and that they'd be in for sure on Monday. This created ALOT of inconvenience on my end which I won't go into. Monday comes and they said it would be ready early evening. I cancelled all my plans that night so me and my wife can drive 45 miles one way to pick it up. Then I get a call to say that it won't be ready until Tuesday. I told them we no longer have a deal cause this was creating more inconvenience for me and my family. Then Patrick calls me and says it WILL be ready that night. I said ok...I just needed the transportation at this point. Couple hours later my salesman sends a text... It won't be ready until Tuesday. Tuesday comes and I'm headed to pick it up around 6 in the evening. I am trying hard to bite my tongue as I enter the dealership...I just wanna get the keys and get out of there. It was cold and raining so I basically got the keys and jumped in the car without giving it a look. First thing that happens when I start the car is notice that the nav screen is asking for a code. The radio was also asking for a code and this is standard with any Acura when the battery is disconnected. They never bothered to rest everything before they delivered it and after they did God knows what to it. The next day I had to call Acura and give them the VIN so I could get the codes. Also on the next day, I look at the tires and notice that they put two DIFFERENT tires on the front. I now have two Michelins and two Goodyears. This is not what was promised and what I agreed to. Furthermore, EVERYBODY knows that you always put two new tires in the BACK and the worn tires in the front. Texas Toyota demonstrated incompetence from the sales person to the service tech and in their management. Total disregard for respectable customer service is what I experienced. More

Worst experience ever. Never go there again. This is by far was the worst car buying experience. Everything went wrong. We end up buying a car from them just because of the price. Management was This is by far was the worst car buying experience. Everything went wrong. We end up buying a car from them just because of the price. Management was rude, careless, no customer service skills. Starting from Bruce Jackson and Omar. These guys will lie straight up in your face and don't mind backing out of any promise they made to make more money. If you decide to go there just stick to your word. Make sure to read every document before signing. If you have your own financing which is better to have refuse to fill out a credit app because they will. Nael Asaad emailed me after my first visit there, but when I gave him my feedback he didn't bother to call me or respond back to my email. I filled out the GM survey the next day, but he also didn't bother to resolve any of the issues I had that's why I am here writing this review after he had the chance to take care of it internally. Bruce Jackson called my brother and after a heated discussion he told him I don't care if you send a complaint to corporate or write a bad review online. Omar told us when we were there, if you are not happy you should leave. To my understanding when you have an unhappy customer because you didn't fulfill your promise you should go out of your way and make this customer happy. This is how you gain repeat customers. Definitely never again Texas Toyota at Grapevine and may be never any of Berkshire Hathaway dealers. More

Selling defective cars and unethical sales practices BEWARE: Their sales tactics are very dishonest and they will sell you a defective car and tell you its your problem now. I had the worst car buy ex BEWARE: Their sales tactics are very dishonest and they will sell you a defective car and tell you its your problem now. I had the worst car buy experience of my life with Toyota of Grapevine. The 2 salesmen and the finance individual were very very dishonest. The first issue I had was one of the salesman acting dumb and pretending he did not know what I'm talking about when I told him I did not want the ZAKTEK warranty. The Zaktek warranty is a 3 year deal that costs $1300 where they would apply a coat every 6 months to help keep the car looking shinny. I simply did not want the 3 year deal but he kept on stating that they already applied the first coat and we cannot remove it. That did not make sense to me... The second issue is when I contacted them a few hours after driving the car off the lot due to smoke coming out of the engine area. I wanted to get an idea of what my options are. I was basically told I have to deal with this issue myself once the car leaves their parking lot. I am not able to return the car... buyers beware!!! More

Terrible Customer Service Absolutely terrible! I am in sales and was baffled how they treated me. They sold a car right out from under me. They texted me 15 minutes before they Absolutely terrible! I am in sales and was baffled how they treated me. They sold a car right out from under me. They texted me 15 minutes before they were closing to say, "Sorry.. we sold the car to someone else." The salespeople make promises that apparently they are not authorized to do but do so anyway. Providing good service is one of the most important things that can set your business apart from the others of its kind. Don't waste your time here. There are so many other dealerships in DFW that treat you with respect and provide superior customer service! More

Deceitful Business Practices -- BUYER BEWARE After monitoring the online pricing of a vehicle of interest for several weeks, the pricing continued to come down since the vehicle would not sell. After monitoring the online pricing of a vehicle of interest for several weeks, the pricing continued to come down since the vehicle would not sell. The pictures of this vehicle appeared to reflect one in very good condition, albeit with high mileage. Given the apparent condition of the vehicle, the latest/current online pricing became acceptable to me as a buyer. Therefore with relative certainly of a purchase -- barring no surprises when seeing the vehicle first hand, and taking the requisite test drive -- I made arrangements to come up to the dealership from Austin, TX. This included the cost of renting a vehicle, and adjusting my schedule to make the 3+ hour drive from Austin to Grapevine. When I arrived at the dealership, the vehicle was close to the building entrance, and I immediately noticed the front windshield had a crack, which extended from the edge of the passenger side of the window, all the way to the center. This damage was clearly not reflected in the close-up pictures on the dealership website. After an evaluation of the vehicle (interior/exterior/test drive) with John Ballard, a dealer rep, I asked about the window damage and what the dealership's intentions were regarding a credit -- since I clearly stated before my trip that I wanted to ensure all was well with the vehicle and there were no surprises -- which the window with a crack half its width certainly was. It was clear Ballard had no decision-making authority and therefore called over the Internet Director, JD Minor, with whom I had also been in communication regarding this purchase. Minor in fact confirmed that there had been no damage to the windshield reflected in any of the online pictures, but claimed he was not aware of the damage, and/or how it occurred. Incredulously, he further stated that since the vehicle price had been reduced, he could not reduce it any further to compensate for the cost of replacing the window, and therefore he would not give any credit for its requisite repair. This dealership posture was simply unacceptable; however, I advised Ballard and Minor that I would research the cost of the window repair over lunch. After further consideration I decided I was simply not going to absorb the $250-$300 cost of the damage -- that wasn't identified when the purchase arrangements were being made in good faith with the dealership reps -- Minor and Ballard. With an apparent dealership policy that would seem to state: "If there is damage to the vehicle that results after the online pictures used in the advertisement of the vehicle have been taken, and the dealership chooses not to correct the problem, too bad for the customer, who must take the vehicle with the new damage, or walk." I chose the latter. This incredibly deceitful and dishonest dealership business practice, showing a clear lack of customer regard, has clearly resulted in the loss of the imminent sale of this vehicle. However, it has further resulted in a very significant hit to Toyota of Grapevine's credibility and integrity. More