Texas Toyota of Grapevine

Looking for a Toyota Camry LE and called dealership to see if they had a specific model in stock. I was assured by Britney (Internet Sales) they had the specific car on the lot for me to see. I drove fr see if they had a specific model in stock. I was assured by Britney (Internet Sales) they had the specific car on the lot for me to see. I drove from far West Fort Worth (70 miles round trip) to see the car. On arrival, I was informed not only did the not have the car on the lot but they were unsure when one like it may arrive. They did however have a large number of upgraded models they would like for me to see. This dealership intentionally misled me and misrepresented themselves just to get me on the lot with disregard for my time and inconvenience. I spoke with the sales representative J.P Penaflor and New Car Director Andry Korneev about my concerns around the lack of integrity demonstrated by the dealership. Both failed to listen to my concerns and continued with their sales talking points about other models. I explained that I had no interest in dealing this an organization of this caliber but they could focus on nothing but getting a sale back on track. On the way home, I spoke with dealerships in Denton, Fort Worth, and Weatherford Texas who were quick to say they did not have the car requested in stock but would be glad to give me a call when they do. That was all I was asking and what I believe to be a reasonable expectation. Texas Toyota of Grapevine failed to display integrity, listen the consumer, or meet minimal expectations. I believe the staff and leadership of Texas Toyota of Grapevine Toyota needs to revisit the new rules of marketing in which consumers demand relationships built on trust, transparency, mutual respect and most importantly word-of mouth peer reviews. Texas Toyota of Grapevine failed on all of these attributes therefore I strongly recommend exploring the other alternative dealerships within the DFW area. More

Excellent Customer Service Professionals is the only way to describe Corey McLeRoy, Tisha Henderson and Sean Loftice. Each of them contributed to making my new car buying experience the easiest I've ever ha to describe Corey McLeRoy, Tisha Henderson and Sean Loftice. Each of them contributed to making my new car buying experience the easiest I've ever had. October 18 I called giving Corey, New Car Desk Manager, the following specifics: I wanted a 2011 Camry XLE, either silver or white with leather interior. Plus I wanted to take advantage of the 0% financing and provided him with my down payment amount and my monthly payment range. In just a few minutes Corey confirmed they had a 2011 Camry XLE, white with bisque leather interior and sunroof, and provided me with the monthly payment amount which was within my payment range!! October 19 I arrived at Texas Toyota of Grapevine where Tisha Henderson, Sales Associate, walked out to greet me. I provided her with the information Corey had provided me, she took it to Andre Korneev, New Car Sales Director. In no time Tisha brought Andre to meet me and Andre confirmed the price/payments Corey had provided. Tisha and I went on a demo drive, then came back and started the paperwork. Very shortly I was in the office of Sean Loftice, Finance Manager, where I signed off on all the legal documents. During the time I was in Sean's office, Tisha contacted the car rental office and had them pick up my rental car. Additionally, she had sent my new car through make-ready and I was able to drive my Camry home within just a few hours from entering the dealership. Before walking me to my new car, being the great customer service professional she is, Tisha took me around the dealership and introduced me to Greg Stubbs, Assistant Service Manager, and Wendy Wilson, Customer Relations Manager. Without any doubt, I am extremely satisfied with all of the individuals I had interaction with at Texas Toyota of Grapevine, and I am definitely sharing this experience with all my family and friends. There is one question; couldn’t any dealership do the same? Obviously NOT because I contacted 5 other dealerships, including Toyota and Nissan, within the Denton, Lewisville and Arlington area, where all I got was the run-around. Not one other was able to provide price/payment as Corey had done. Not one other was able to confirm they had a 2011 Camry XLE like I was requesting. Not one other offered to pull the car of my request from another dealership….NO, NO, NO, they would only tried to convince me to come into their dealership because they had a “ great deal” on a 2012 Camry LE or a 2011 Camry SE, etc. I conclude that Texas Toyota of Grapevine should be ranked No. 1, because it takes great management to hire and keep great professionals like Corey, Tisha and Sean. Kudos to Texas Toyota of Grapevine and their team! More

I went to the dealership and was met by Sakae Brown. She was very helpful in explaining the Camry. I told her I was shopping around and hadn't decided on what car I wanted. She said that was no problem, a was very helpful in explaining the Camry. I told her I was shopping around and hadn't decided on what car I wanted. She said that was no problem, asked me which car I'm interested in, what I wanted in the car, excused herself to go get the correct key, came back a few minutes later, walked me outside, with the car waiting up front for me. After she explained the camry, I told her I has some questions about why the vehicle was priced the way it was. She said for that she would go get her manager since he has more knowledge in the pricing area than she did. That's when I met Corey McLeroy. Sakae explained who he was and Mr. McLeroy had papers on the car I just looked at. I had a lot of questions and Mr. McLeroy answered them very clearly. Explained why things in the car were priced differently, explained why and what the taxes were, and explained if I were to get the car, the things I could remove or add if I wanted. In the end, I was informed more than expected, which is good, I was helped by two knowledgable people, and felt more prepaired for when I decide to purchase a car. Mr. McLeroy said I could keep the papers on the camry and if I have any questions to call either him or Sakae. I got their business cards. More

Great experience. The best I hve had in my long history of buying cars. Would recommend anyone that needs vehicle. best service, best price, best sales personnel. Hassle free. just a Great experience. Wo of buying cars. Would recommend anyone that needs vehicle. best service, best price, best sales personnel. Hassle free. just a Great experience. Would never buy another vehicle any where else. I drove 2 Hours from Oklahoma and will do it again over and over. More

I came in looking for a Rav4 after unsuccessfully visiting 3 other Toyota dealerships. I was greeted in the parking lit by a young lady, Kyli. I went inside and was introduced to one of the managers. visiting 3 other Toyota dealerships. I was greeted in the parking lit by a young lady, Kyli. I went inside and was introduced to one of the managers. Kyli went over everything I was looking for, very easy process. The sales people were so attentive, offered something to drink several times. Went through the process got a good price and went back into finance. There I dealt with Mike Sams, really nice Guy! I will be back for my next car and I definitely recommend anyone looking for a new Toyota to visit! More

It was my first stop in looking for a vehicle and turned out to be the only one. Kevan took the time to get to know what i was looking for a car and what was within my price range. I would recommend Texas T out to be the only one. Kevan took the time to get to know what i was looking for a car and what was within my price range. I would recommend Texas Toyota of Grapevine to anyone that wants personalized service because that is what you will get get. More

I have been on a search for a new vehicle for some time now. This was my first visit to a Toyota dealer. Once there, I was greeted by a very enthusiastic young lady. She was eager to help and to actuall now. This was my first visit to a Toyota dealer. Once there, I was greeted by a very enthusiastic young lady. She was eager to help and to actually listen to what I might be interested in. She took the time to show me my options. Although I have not decided on exactly what I am looking for, if a Toyota is what I decide on, I will DEFIANTLY be going back to visit this dealership and Brooke. Of the many dealerships I have visited over the past few months, this has been one of the few I would recommend and have been recommending to anyone in the market for vehicle. It is a rarity to find women in the business but a young lady that was as enthusiastic and respectful as she was is even rarer. This dealership is defiantly going beyond others employee individuals of this stature. More

I had a great experience purchasing a car at Texas Toyota. The sales representative Steve Gonzales was extremely patient as I asked tons of questions! He helped walk me through which car would be th Toyota. The sales representative Steve Gonzales was extremely patient as I asked tons of questions! He helped walk me through which car would be the best fit for my family then explained all the amenities with great patience. I was impressed as well that he took the time to introduce me to the Manager, Dustin. This service level helped solidify my decision to buy from Texas Toyota versus another dealership. I recommend them highly and yes..service still matters along with price. More

I have bought cars from many places,but this is the first time I have dealt with a place were they cared about me as a customer . They were friendly and cared. They offered me a good deal on my trade and a time I have dealt with a place were they cared about me as a customer . They were friendly and cared. They offered me a good deal on my trade and a great price on my new car More

I have been looking for the perfect car for my wife for several months now and I finally a dealership that really cares - Texas Toyota of Grapevine! I saw several cars online that I was interested in so i several months now and I finally a dealership that really cares - Texas Toyota of Grapevine! I saw several cars online that I was interested in so i went up to the dealership on a Saturday afternoon where I was greated by Mr. Fernando Young. He was very attentive to what we did and did not want and showed me several different options. He had a great personality, not pushy, spent a lot of time explaining different cars, options, etc. I have visted numerous dealerships in my search of the perfect car, and Mr. Young read my mind. My wife and I drove out of there that day with her Toyota Highlander and we could not be happier. Wonderful car, Wonderful price.... Texas Toyota of Grapevine is highly recommended!! Give them a shot, you will not be dissapointed! More