Texas Toyota of Grapevine

This dealership is a total sham. The car salesperson I dealt with was great and even the sales guy was cool but the fiance manager is a idiot. He was quoted to be the best and fastest but he is short a fe dealt with was great and even the sales guy was cool but the fiance manager is a idiot. He was quoted to be the best and fastest but he is short a few IQ points of intelligent. Matter of fact the entire process was a waste of time. Who allows someone to spend 8hrs of their day, sign paper work, give money, and then let them drive off the lot with the car just to call them back 3 days later reneging on the deal? I even had a co-signer verified income and a down payment worked out. I thought that once you signed you drive with no more interaction with the dealership. Don't get me wrong, the price on the car was good for what it was and they seem to be VERY friendly but, wait til you have to return the car. Once the car back on their lot they treating me as if I was invisible and then gave me the run around on getting my trade back. No more "let me find out or how can I help you get this taken care of". All the pleasantries went out the window with the car. At first I was looking forward to having a Toyota but I now I have lost my taste for one from anyone. This is all the more reason to buy American. So to you Texas Toyota of Grapevine, here is a big FU and I will make sure that everyone knows of my experience with this dealership. More

At 12:40 we completed the back and forth bargaining party. They told us that after cleaning the car they will be sure to bring it to us. Well, not exaggerating, it took over 3 hours for them to bring u party. They told us that after cleaning the car they will be sure to bring it to us. Well, not exaggerating, it took over 3 hours for them to bring us the car. What a joke! I will never go back to this joke of a place. All they want is your money and once you buy... game over. More

I called ahead to make sure the truck I wanted was still there. I told them I lived far away and didn't want to drive out there in all that construction traffic if the truck wasn't there. They took my numbe there. I told them I lived far away and didn't want to drive out there in all that construction traffic if the truck wasn't there. They took my number and called me back in a few minutes to tell me that it was there and to come on out. So after a long drive with poor A/C and 106 degree temp, I show up at the dealer for them to tell me that the truck was not there. Of course they try to sell me something else... Dealership is a sleazy circus. I do not trust them. I have read other reviews with similar stories. More

I have been looking around on craigslist for a bmw x5. I drove 2 x5s the same day as this incident that were under 12k. This dealer had a listing on craigslist for an x5 and it said call for pricing. So, drove 2 x5s the same day as this incident that were under 12k. This dealer had a listing on craigslist for an x5 and it said call for pricing. So, I did. I asked about the car and sarah was very nice and helpful. She asked me what price I needed and I told her I had to stay under 12k. She size let me call over to check with the preowned manager to make sue that is something they can work with and she said she would call me back. Just as she said, about 5 minutes later she called back and said that the preowned manager said he could work with 12k. So I set up an appointment to view it the next day. I was so anxious that I convinced my fiance to drive from Denton to grapevine knowing we would hit rush hour traffic to see the car today. We get there and everyone is really nice at first. They didn't have a white x5 as sarah and I had discussed on the phone and they did have a grey one that was an 03 but wouldn't go less that $15.5k for. I was livid. I felt lied to and treated poorly. I called sarah after leaving and she called back over to the preowned and they determined that they owed more than they originally thought they did on the vehicle and hadn't realized when she said they could work with $212k. Bad business....enough said. More

I saw a great deal online. I emailed about the Ford Escape. Got email back within a couple hours from Shardae O'Neal. I emailed back asking about a stain in the back seat. I was told I could take more Escape. Got email back within a couple hours from Shardae O'Neal. I emailed back asking about a stain in the back seat. I was told I could take more discount off the vehicle. I then called to see if I could come see the Ford Escape. Shardae advised me to ask for Anna. I drove the whole hour there and got stuck in construction traffic. The place felt sleazy. The first guy out of the sales room kept asking too many questions. I was ready to tell him none of his business, I wanted to talk to who I asked for, Anna. Then once they finally got their heads out from downstairs, Anna finally appeared from new cars. I assume she had no idea that I was going to be there to ask for her. Good communication Shardae... "Bringing the car around" took forever and then Anna finally came inside to tell me that they sold that vehicle yesterday. I was floored. Then they asked if I wanted to see another Escape. I said, "well, I'm here and you already pissed me off..." It was black, with black leather with 3x the amount of miles on it of the Escape I originally came to see. I told them they are nuts and they kept trying to sell me other vehicles. Why? If I came in to see one particular SUV, why does it seem that I would change my mind? Then she took me inside to talk to some sleazy guy with a fake smile and fake eyes. He asked me, "can I sell you a Toyota Rav 4?" I said, "NO, Only an Escape." They walked outside and then came back in to ask if he could sell me a Honda Accord. Not only did I say no to the other SUV, now the moron was trying to sell me a CAR!! They asked me if Anna could have my number, I said, "you must be dumb." Then I walked out. More

Please, please, please do not go to this dealership and read this post in full before considering. We had the worst car buying experience of our lives. We worked with Will and Ryan and quickly came to a de read this post in full before considering. We had the worst car buying experience of our lives. We worked with Will and Ryan and quickly came to a deal on a used SUV. Part of the deal we agreed to was installing a sunroof. We were told it would take one day an it took 4. Once we got it back it looked absolutely horrible. The button was tilted and just randomly thrown on the ceiling and the entire ceiling was bumpy with fabric hanging. They told me that nothing could be done. Once we had the car for like a week we realized the ipod jack didnt work and the gas tank sprayed gas everytime you filled it up. Luckily (we thought) we had spent the extra $2500 for the warranty! We got the car assessed with the help of Freddie and it needed a whole new radio and gas tank. You guess it, the warranty didnt cover it even though we had specifically asked Mel (person who sold us the warranty) and he assured us over and over that pretty much everything was covered under this warranty. We had a car that physically looked horrible because of the hanging fabric from the sunroof and was also now a safety hazard because of the faulty gas tank. I called to cancel the warranty- since it was useless- and would not get a call back for weeks after probably 15 phone calls and 8 messages. I literally one night had to sit on the phone and call the poor receptionist over and over and over until she paged him for me just to tell him to please cancel my warranty. The thing is that everyone seems so nice and when a problem arose everyone always said "we will fix this and take care of it" but literally nothing got fixed. Ryan said we will try to fix the sunroof, Mel said we will fix the warranty, Freddie said we will see if we can get the gas tank fixed and literally NOTHING happened. We would just never hear back from anyone. If we called any of them we wouldnt get an answer and never get a call back. In the end we traded the car in at Don Davis Nissan of Arlington and had a WONDERFUL experience. We lost $3k on the trade-in but didnt have a choice because of the lack of help from Texas Toyota of Grapevine and the fact the the car was sold to us with a safety hazard. I am begging you to please reconsider going to this dealership. We are good people with normal expectations and this dealership failed miserably. Do not waste your time. They will seem nice but if anything goes wrong I warn you that NOTHING at all will get fixed and NO ONE will help you. I promise. Please do not put yourself through the headache. We greatly regret ever stepping foot on that lot. More

BBB rating is F, and it is a valid rating. I spoke with Alex on the phone regarding a used car. Yes, it was still available, and she quoted me a price of $9,995. It was also listed on Ebay Motors for $10,5 Alex on the phone regarding a used car. Yes, it was still available, and she quoted me a price of $9,995. It was also listed on Ebay Motors for $10,500 and the Texas Toyota of Grapevine website with an internet price of $9,995. After spending more than an hour at the dealership, the sales manager presents me with the price of $13,988. Alex was "unavailable" to explain. But the salesman said the price was $9,995 plus "shop charges". This is a price way above market value for this car, and I would not have spent two hours driving to their location if they had quoted that price over the phone. When I got home, they had scrubbed the internet of all traces of this car. It had been completely removed from various auto sales websites, and the price on the Texas Toyota of Grapevine site had been changed to "Call for quote". The next day they call and want to sell me the car for $9,995, saying they made a mistake. After 2+ hours of telephone conversations, they tell me they can't sell me the car because it has "frame damage". But wait... they have a similar car for $16,900! Classic "bait and switch". I should have done my research before I left home.... Texas Toyota of Grapevine has a F rating with the Better Business Bureau due to sales and service complaints! More

I had been in the market for a used tundra for business. I had been in the market for a used tundra for business. So I stopped by Texas Toyota in Grapevine, and before I could get in driveway Ryan Moo I had been in the market for a used tundra for business. So I stopped by Texas Toyota in Grapevine, and before I could get in driveway Ryan Moore, a salesman, greeted me at my door and asked if he could help me. I told him what I was looking for and pointed out several tundras that fitted my perimeters. I looked at tundras and after deciding on one, I told Ryan how much I would pay; I did not have a lot of time to negotiate a price, so I told Ryan to give me the best price or I am walking out. About that time Will Schmidt, sales manager, introduced himself and asked this question- " What can I do to earn your business?". So I told him, and he earned by business in record time. I have bought several cars over the years from dealers, and I rate this dealership at the top. Ryan and Will were very professional and helpful. Ryan made arrangements to pickup my trade-in at my house. He also came to my work and picked up my tundra to have bed cover installed that I had ordered. I appreciated the extra time and effort Ryan put forth. Mike Ivey in finance worked hard at getting a good interest rate on my loan. Overall I had a pleasant experience at Texas Toyota. Tell Hector thanks for all the help in service department. I will definitely tell all my friends to look at Texas Toyota before they buy anywhere else. Thanks again, Doug Rose More

I was looking for a new (used) car for my wife and saw an '02 VW Jetta on the lot during a Sunday night when they were closed. I decided to go back and find out how much and the pertinent information about '02 VW Jetta on the lot during a Sunday night when they were closed. I decided to go back and find out how much and the pertinent information about the car as the inventory sticker used at Texas Toyota is cryptic, unlike other dealers who put the price in the inventory number usually. I pull up with my father in law and are immediately met by a salesperson as I stepped out of my truck. I explained to him what I wanted to know about the car, mainly price, miles, and history of the vehicle. He did not know off hand any of the information but told me to wait while he went and grabbed the keys and we could go on a test drive. At this point, I figure why not, it's VW Jetta, they all drive pretty much the same. We get in the car and do the test drive, all the while the salesman won't say much about the car other than the general "see how well it rides," "that 95HP motor is great," "it won't use much diesel..." We pull up the lot after the test drive and I believe great, here is where I get the information I have been wanting for some time now. Not quite so fast, unfortunately. At this point he says "why don't we go inside and we can get all the information." So my father in law, myself, and the salesman end up at a table in the middle of the used car sales floor. The place is dingy and grimy, not quite a well kept dealership. At this point the salesman says he wants me to meet the used car sales manager. Great I think, I just want to know about the car and how much. The manager is pushy and brings to the table a 'contract' (and I use that term loosely), that says I will buy this car tonight when the price is told and we come to an agreement. I told the manager I will sign no paperwork, either give me the information about the car or I walk. He keeps pushing this 'contract' and I keep telling him no, all the while I can tell this has alarm bells all over it. The used sales manager gets up from the table and says he needs to bring his manager over. At this point my patience is gone. I've been here for far too long not to have the information I came for. So at this point my father in law and myself get up from the table and walk to my truck. As I'm shutting the door, another 'manager' is running up to the truck and as I am about to pull out of the parking space is knocking HARD on my window saying "let's make a deal, let's talk, let's...." at this point, I wave good bye to him and drive away from the dealer as fast as I can. To top this story off, the salesman calls me two hours later and tells me about the VW. All the information I wanted and asked if I would like to come in and make a deal. My answer included something along the lines of not only no but xxxx no. I have been so impressed by how horrible this Toyota dealer has been, that when I went to buy a used truck, I would not even step foot there to look at a used truck, even though they had one that I was looking for. Absolutely a nightmarish experience, and till the day I am no longer coherent enough to keep about myself, I will never ever step foot at that dealership again. More

It went perfect in and out with my new car. Emad went above and beyond what I expected. Everyone there was friendly and straight up. Every question I had they had answers for. I will buy my next vehicle above and beyond what I expected. Everyone there was friendly and straight up. Every question I had they had answers for. I will buy my next vehicle from them without a doubt. I got the car I wanted for the price I wanted no hassle. Thanks Emad! More