Texas Toyota of Grapevine

I bought my wife a car for Christmas from Toyota grapevine. A pre owned 2019 Toyota Camry in December. The car fax came back clean. In February I started noticing paint bubbling and was peeling off grapevine. A pre owned 2019 Toyota Camry in December. The car fax came back clean. In February I started noticing paint bubbling and was peeling off the bumper.I contacted Toyota and they had me send them some pictures of the bumper. After waiting over a month with no communication I contacted them again. They said the gentleman I sent them to was out due to covid-19 and they needed me to send them more pictures. after sending the pictures they then wanted me to drive back out to grapevine with the car so they could inspect the under bumper. (I live 65 miles one way from the dealership) I made the appointment and drove to grapevine, only to have the service department manager tell me that the bumper was an after market bumper, and when it was painted it was improperly prepped so they were not going to help me. If I had bought this vehicle from a no name car lot I would expect this type of thing, but not from a multi billion dollar company that is normally known for a great product and service. I now have a car with a defective bumper that I never would have bought 6 months ago if it looked the way it does now. Very dissatisfied, what happened to the time when companies stood behind their product. More

DISHONEST! Total scammers! Worst experience. Hoping to save time, we had worked out the pricing terms via email prior to coming to the dealership to sign paperwo Total scammers! Worst experience. Hoping to save time, we had worked out the pricing terms via email prior to coming to the dealership to sign paperwork and pick up the car. Our financing was pre-approved through USAA. It took them 3 1/2 hours to bring us the final loan paper, but it was TOYOTA financing not USAA! They said they could not do outside financing because of COVID-19 and we would just have to refinance with USAA later (LIE!). When we threatened to leave, suddenly USAA financing was okay. What a CROCK! More

Adam was great Worked with Adam Sadek at Toyota of Grapevine to get used corolla, he was great and hopefully the rest of the financing department and title departmen Worked with Adam Sadek at Toyota of Grapevine to get used corolla, he was great and hopefully the rest of the financing department and title department will eventually care as much as he does More

Amazing and Smooth Experience I went to Toyota of Grapevine and was able to get everything smoothly and efficiently done within just a few hours thanks to their great sales people I went to Toyota of Grapevine and was able to get everything smoothly and efficiently done within just a few hours thanks to their great sales people and staff. I was helped by Adam Sadek and he was a wonderful salesman who helped me through the entire process and was 100% transparent. Will definitely go back to Adam. More

2020 Toyota Tundra Worked with Adam Sadek at Toyota of Grapevine to get a leas on a new 2020 Toyota Tundra. Adam was very engaged throughout the entire process and was h Worked with Adam Sadek at Toyota of Grapevine to get a leas on a new 2020 Toyota Tundra. Adam was very engaged throughout the entire process and was helpful throughout. I would recommend Adam Sadek and Toyota Grapevine to anyone looking to purchase a new Toyota. More

Wow! Words can not describe the phenomenal customer service offered to me by Joey A at Toyota of Grapevine. I recently got in a car accident and totaled my car, and I can’t say that I was happy when I service offered to me by Joey A at Toyota of Grapevine. I recently got in a car accident and totaled my car, and I can’t say that I was happy when I found out I’d be buying a new car and taking on a car payment. I’m a 25 year old female, and you can imagine the warnings I get when car shopping by myself with none of my family available to help. Joey A was extremely patient, informative, and took away a lot of the stress and apprehension that I was feeling, and he made sure that I knew I was making the best decision possible. He took the time to ask me questions about what I was looking for, compared different years/trim levels and features, and made sure I was confident that I was getting the right car for me! I can not thank him enough, as well as everyone else involved in my purchase. It really does make all the difference when you can trust the salesman you’re buying from. I look forward to doing future business with Texas Toyota of Grapevine! Thank you, Joey! More

Smooth purchase of my new Tacoma I had been looking for a 4X4 truck for a month. Tacoma's were at the top of my list and when I saw what I wanted at Texas Toyota of Grapevine, I gav I had been looking for a 4X4 truck for a month. Tacoma's were at the top of my list and when I saw what I wanted at Texas Toyota of Grapevine, I gave them a call. Sean Patterson took my call and he hung in there with my while I had a couple of other things come up before I could make our appointment. When we did get together he had commanding knowledge of vehicle and it' features as well willingly working with me to meet my price point and trade in value. It didn't take long to get through the finance process and drive my Tacoma off the lot and to the house. It was a great experience and a great truck. I'll throw their name around with a smile. More

Recently bought a used Toyota from Hertz. Realized later that it didn't have a front license plate holder. Went to Toyota of Grapevine and they took me right in and put one on free of charge. Also put on my that it didn't have a front license plate holder. Went to Toyota of Grapevine and they took me right in and put one on free of charge. Also put on my back plate. Good service. More

I Bought a pre-owned Camry today and just gotta brag about how great, fast, and easy the experience was. Joey A. made sure I was taken care of from the moment I walked in until the moment I drove off wi about how great, fast, and easy the experience was. Joey A. made sure I was taken care of from the moment I walked in until the moment I drove off with my new vehicle. I’ve purchased from other dealerships and it’s always been a hassle and a long and frustrating thing to deal with. But thanks to Joey A. I was in and out quickly and not to mention got an amazing deal! Toyota Grapevine will is now my go to from here on out. Everyone here was extremely helpful and I definitely recommend this dealership to anyone looking for great customer service. Thanks again Joey A!!! More

Took my car here to get a state inspection, it took them over 2 hours to tell me it wouldn't hook up to the machine and to come back another time for a diagnostic test. I bring it back the next week and lef over 2 hours to tell me it wouldn't hook up to the machine and to come back another time for a diagnostic test. I bring it back the next week and left it all day (7:30-5) just for them to tell me they didn't have enough time to diagnose it. I called a few times before driving there to see if I could check on the progress but my assigned service representative never picked up the phone and when calling the general parts department they assured me they would have him call me back. He never did. When I showed up a few minutes before they closed for the night (since I needed my car the next day) they seemed surprised to see me and asked for another 15 minutes. About 30 minutes later he comes to me and tells me the exact same things he told me the week before, that it wouldn't connect to the machine and there was a problem with the wiring that they didn't have enough time to diagnose. The story is they spent a few hours total off an on over the course of the day looking at it, but if they had really spent that long on it they would have had some new info for me and wouldn't have rushed to do a quick diagnostic after I arrived to take it home. Regardless, even if they had spent a few hours looking at it, there was 0 communication and I got slapped with a hefty diagnostic fee when they didn't even diagnose anything. Thus far I have wasted many hours with this shop and spent a lot of money for nothing short of wasted time. I don't plan on wasting any more money here More