Texas Toyota of Grapevine

Not my first time to purchase a new vehicle, but my first time to purchase from Texas Toyota. Couldn't be happier with the treatment I received from Doug. We had negotiated the price over the phone and when time to purchase from Texas Toyota. Couldn't be happier with the treatment I received from Doug. We had negotiated the price over the phone and when I arrived at the dealership I test drove the Tacoma and it was exactly what I was looking for. They honored the price we had discussed on the phone and I was in and out in just a couple of hours. They were great to work with!!! More

My granddaughter, a recent college graduate with a new job, had to have a car, the only citeria was that it be a Toyota, and the price be extremely reasonable. Wesley met us when we arrived, understood im job, had to have a car, the only citeria was that it be a Toyota, and the price be extremely reasonable. Wesley met us when we arrived, understood immediately what we needed, directed us to several autos, pointed out features and answered all our questions. After a couple of test drives she decided on a particular car, and the negotiations began. It was amazing how we were treated: no pressure, no hurrying (and this was a Saturday, last day of the months, and dealership was packed). We were introduced to the sales manager and the financial services manager, and they all helped to get her where she needed to be (obviously they wanted to sell a car and make a profit - thats why we were all there). The point is that everyone had one goal in mind: sell her a car and make her a long-time customer. They succeeded. Wesley Wells and Bradley Gibson earned our trust and gratitude. More

Would never recommend this place to my worst enemy! !! Run away as fast as you can. They feed you with nothing but lies! Got a car there that I was forced into because they came with all kinds of deals a Run away as fast as you can. They feed you with nothing but lies! Got a car there that I was forced into because they came with all kinds of deals after I told them I didn't want it and to give me back my car. They said oh its already sold and we don't know who has it. Which was definitely a lie. More

horrible experience, employees had attitude and were very slow and unorganized. we were at the dealership all day and they ordered the car my husband wanted and when it arrived it was the wrong one. we had t slow and unorganized. we were at the dealership all day and they ordered the car my husband wanted and when it arrived it was the wrong one. we had to fill out the paper work twice and return to the dealership a second time to sign another paper they forgot to give us. horrible experience and waste of time, will not buy another car here ever...don't waste your time with this dealership, go to a decent one. More

On more than one occasion, wasted my time because they advertise cars that they do not have. Even with communication with them, they pull the bait and switch. One of many who believe that customer time advertise cars that they do not have. Even with communication with them, they pull the bait and switch. One of many who believe that customer time and respect is not their problem. More along the line of get them in the door and we will sell them something. More

I utilize Texas Toyota for all my service needs with my current 2010 Toyota. Recently I have begun working with Taylor Lee who presents himself to be a kind, courteous employee and good representative of current 2010 Toyota. Recently I have begun working with Taylor Lee who presents himself to be a kind, courteous employee and good representative of your dealership. He is always eager to help me with my requests and thoroughly explains the service my vehicle requires. When I am scheduling my vehicle for maintenance or service I will always call to see if Taylor is available to assist. Thank you for providing your customers with such excellent service at your dealership. More

had a great experience with a sales gentleman by name of jeff turner very honest guy doesn't pressure you and differently knows cars. he is a honest guy and gets good deal for you one car. will go back and jeff turner very honest guy doesn't pressure you and differently knows cars. he is a honest guy and gets good deal for you one car. will go back and buy more cars at this dealership because of him More

I had a great car experience from my salesperson drew Nowak. I usually dread car shopping but drew made it so simple with the pricing and he wasn't pushy at all. I told him what I wanted and he lis Nowak. I usually dread car shopping but drew made it so simple with the pricing and he wasn't pushy at all. I told him what I wanted and he listened to me and gave me my options....I will tell all my friends to see drew when they need to buy a car.... More

I took my car in to get it inspected and they said it would cost $1500 to fix it so instead of fixing it I looked at buying a new car. Dustin was very nice and helpful although he had only been there 2 would cost $1500 to fix it so instead of fixing it I looked at buying a new car. Dustin was very nice and helpful although he had only been there 2 weeks. They told me I was approved for a loan and we signed all the papers that day. Two days later they call me and said that something came back from the bank and that they said I needed a co-signer or I had to put a ton of money down. They told me that when I signed the contract that there was a piece of paper saying that this contract was not final and that it is pending until they hear back from the bank. THERE WAS NO SUCH PAPER NOR HAD THEY DISCUSSED THAT WITH ME!!! The customer service was amazing in the beginning but then went very bad. The head of finance was the one that called me saying they wanted a co-signer or more money and was very rude and ugly to me when I told him I was not paying money nor was I going to have a co-signer. I can not seem to get a good answer as to why this is happening and how this could happen. I am taking the car back today and I am going to ask where the paper is that they say I signed but for some reason they did not give me a copy of this paper with all the other papers they had me sign. I would never go back to this dealership nor would I EVER recommend it to anyone. I dont see how this is legal for them to do that........... More

The delearship listed a Certified Pre Owned 2011 Toyota Camry for 12,995, I called today and asked if the price was correct and if they had it in stock, the man on the phone said yes.Later today, I had my Camry for 12,995, I called today and asked if the price was correct and if they had it in stock, the man on the phone said yes.Later today, I had my son call and ask the same question, they asked for the stock number so that they could look it up, verified the price, and told us to come on out. We were there in 15 minitues, they said they didn't know anything about that car once we got there 15 minutes after they knew everything about that car. We agreed to look at some other cars due to the fact that we were there already, Ahmad brought a car around for us to test drive, put us in the car, strapped the baby in the car seat and told us to wait, after 10-15 minutes of waiting we gave up and said ww More