
Texas Toyota of Grapevine
Grapevine, TX
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This is Muhammad, I was very much disappointed about services earlier but when I addressed issues, they are ready to solve my problems and tinting my car with free car mats, Mr. Kelvin Gentry had done w services earlier but when I addressed issues, they are ready to solve my problems and tinting my car with free car mats, Mr. Kelvin Gentry had done wonderful response and solved my issue, David Garcia also told me that I can cancel my Warranty at any time, so I can cancel it sooner or later and I will get refund for warranty. Kelvin, Garcia, Kristin, and others had done wonderful response and I would recommend people to go there and they will take care of everyone professionally before and after sale. If I do not get right response at the time of cancellation of my car's Warranty, I will re-evaluate my reviews. Thanks everyone Good Luck in your business. More
UPDATE!! This dealer experience gets even better. I purchased a warranty on this vehicle. Took the car to the Mini Dealer in Plano and they gave me a list of 7 items that needed to be repaired on my ju purchased a warranty on this vehicle. Took the car to the Mini Dealer in Plano and they gave me a list of 7 items that needed to be repaired on my just purchased Mini cooper. They contacted the warranty company and they said "we will take this under review as to whether it will be covered since this car was just purchased from a dealer. We feel that this work should have been done by the selling dealer before the sale." The total bill was over $850! These guys are a bunch of crooks! Do not purchase a used car from these guys! I purchased a 2007 Mini cooper with low miles (price in range of $11,300, plus warranty). Within three days lights came on in the car. Took it in for service. In five days from sale a check engine light came on. I spoke with Finance Manager who told me to bring it back in and we could trade for another car. What this basically involved was reappraising the Mini cooper with a trade in value (not what I paid). I selected a car that I saw online for a price of $13,888. They worked up the price which basically looked like this: Price of the car $18,888 (give or take a few hundred and not the internet posted value). My trade in value was $8,000. No credit for any money I paid originally (not in the price of the car, not in my trade in value, nor in cash). They wanted to finance me with a loan rate of 12% for 6 years, (which doubled my payments), where my original finance rate was 6.5% for 48. To say the least, they intended to make much more than $4,000 on this great and generous deal that they were going to do for my unfortunate experience. The Finance manager said they check out every vehicle they sell. Truth is, they can't do any repairs on a Mini Cooper. They farm repairs and tuning to the local BMW dealer. All they did was put on new tires and change the oil and air filters. So much for testing out the used vehicle, like they claimed. While these guys were very friendly, I would definitely think twice about buying from them. The don't stand behind their used autos. They jack up their price to suit their mood at the moment. DEFINITELY, SHOP WITH INTERNET PRICES AND CHECK OUT THE BLUE BOOK VALUE BEFORE YOU GO TO ANY DEALER. Fortunately, I knew enough to walk away from this scam. Perhaps their behavior had alot to do with the fact I was a woman. After all we women do get ripped when getting car repairs and in buying cars. NOT THIS LADY THOUGH! More
I went in to check out a specific vehicle that I'd seen on the website. I knew what I wanted and we were able to come to terms. Yeah, sure I wanted it for a little less but who doesn't. They came c seen on the website. I knew what I wanted and we were able to come to terms. Yeah, sure I wanted it for a little less but who doesn't. They came close enough to my price to make the deal work. And on a follow-up call when we realized that somehow we hadn't noticed that a headrest was missing, Linsey was willing to check it out and help me find the missing piece. I have no problem recommending checking out their inventory and working a deal with him. With any used or new car, know what you want and know what you are willing to pay walking in the door - they actually came in 100 dollars lower than I had texted my wife saying the counter offer would be! More
I leased a 2013 Toyota Corolla last week & I couldnt be happier with the entire experience, beginning to end. James was my salesperson, Kevin also helped with the deal, & David, in finance, all assisted be happier with the entire experience, beginning to end. James was my salesperson, Kevin also helped with the deal, & David, in finance, all assisted me through the entire process. They were knowledgeble of their product, worked for the price & payment I wanted. In the end, I appreciate everything, and especially, my new car!! More
During the sales process a ZakTek interior/exterior warranty was recommended, When I said I would probably be moving out-of-state in a few months, the finance guy said "No problem, we will work with yo warranty was recommended, When I said I would probably be moving out-of-state in a few months, the finance guy said "No problem, we will work with you". Now I am moving next month, and no one at the dealership will offer me any options other than "That is a non-refundable warranty that can only be used at this dealership." I am out $1200 for 6 months of a 5 year warranty. More
I came to the dealership sold on the product. I knew what I wanted and what I was willing to pay. I ask to speak to a sales manager first. I let Kevin Rucker know what I was after and ask if we could make th I wanted and what I was willing to pay. I ask to speak to a sales manager first. I let Kevin Rucker know what I was after and ask if we could make the deal. He said yes and introduced me to Jason Read. Kevin was instrumental in putting the deal together. In my follow up visits I didn't see Jason again and Kevin handled everything to my complete satisfaction. After taking the car home I found 2 minor defects in the paint. I was given a rental car and my car was repaired. The quality of the repair was PERFECT. Based on my experience so far I intend to use Texas Toyota for all my car needs. Special thanks to Kevin! Edward Abrams More
I purchased my Prius after searching eight dealerships. I was fed up to find right person to deal with. Luckily I met Muhammad and he was upfront from the beginning. Even my mom was very satisfied when we ca was fed up to find right person to deal with. Luckily I met Muhammad and he was upfront from the beginning. Even my mom was very satisfied when we came first time afternoon. I was shopping for Jetta and Prius and we decided to go Prius. Not only I like the Prius style, technology n gas mileage, the way Muhammad gave us the reason why we should buy from Grapevine. Me and my boy friend were surprised to see how Muhammad took care of our time and we drove off the car within 90 min. More
Went to purchase a used Toyota Tacoma that was listed online. We went online and checked Kelley Blue Book for what our trade in was worth and trade in value for our car was $17,817. (Retail Valule was o online. We went online and checked Kelley Blue Book for what our trade in was worth and trade in value for our car was $17,817. (Retail Valule was over $23,000.00) We did the Toyota of Grapevine a Trade in offer online certificate and it was only for $16,167.00. We took the certificate to the dealer and a customer was trading in a Tacoma just like we wanted. We talked to the customer and they told us they would have gladly given us $20,000.00 for our car becuase they were looking for our type of car. They said that they had just traded their Tacoma for $21,000.00. We offered the dealer $24,000.00 for the Tacoma they had just traded in $21,00.00 for and said we would accept the certificate offer of only $16K for our car that was worth over $23K. After spending 2 hours waiting on "the process" They offered to sell us the Tacoma for $28,000.00 ($7,000.00 more that they paid 1 hour ago) and told us they would give us $11,000.00 for our car !!!!! This was the most rediculous offer that I have ever heard of we walked out and of course the manager said "wait let me work on it" after he "worked on it" the sales guy came out and said they could give us the $16, 167.00 for our car but that they had to get $28,000.00 for the Tacoma that they had just bought for $21,000.00. We left and will never return to this greedy low ball dealer. More
Absolutely fabulous dealership!!!!! Did a lot of shopping around and they by far were the best deal and most professional. SuRin Campbell our salesperson worked extremely hard for the sale and her shopping around and they by far were the best deal and most professional. SuRin Campbell our salesperson worked extremely hard for the sale and her management team was top notch. Everyone went out of their way to make us comfortable and satisfied. I would highly recommend this dealership to anyone buying a new or pre-owned vehicle. More
Robert is my go to guy when I am looking to service my Tundra. Always responsive, follows up on committments and if I need to work with another department walks me there, does the introductions to make a Tundra. Always responsive, follows up on committments and if I need to work with another department walks me there, does the introductions to make as productive as possible for everyone. Dealer has always treated me and my family fair, but Robert is the reason I use the Service Department without question. More