Texas Toyota of Grapevine

We contacted this dealer about a vehicle they told us they still had it. I promptly checked on craiglist and it is no longer on there. I then went to their website and found the vehicle still listed on they still had it. I promptly checked on craiglist and it is no longer on there. I then went to their website and found the vehicle still listed on there. I looked at the carfax and the idiots didn't think that the carfax would bust them. The vehicle had been sold on 10/12/2010 and they were telling us it was still for sale. Considering we would drive in from Lubbock this really ticks me off this place will never get my business. More

DO NOT DO BUY from this dealership. The salesman and management here left allot to be desired. From the non existent customer service to blatant lies about a vehicle, I am amazed that they are still in management here left allot to be desired. From the non existent customer service to blatant lies about a vehicle, I am amazed that they are still in business. A little about my experience, I negotiated a deal with them for a vehicle, put money down and was about to fly down to pick it up. After numerous unreturned phone calls to 2 different salesmen (Anthony and Wendell), I finally spoke with the finance dept (the only ones to actually answer the phone) to return my deposit. They informed me that the vehicle was no longer available, this irked me as not one of their lazy salesmen called to let me know. I'd never in a million years attempt to do business with them again and advise the same to other potential customers. More

My husband and I have been searching for a Black Toyota Tundra and decided to take a Friday driving to different Toyota dealerships to see what was available. Knowing exactly what we were looking for we im Tundra and decided to take a Friday driving to different Toyota dealerships to see what was available. Knowing exactly what we were looking for we immediately asked the sales person if they had any Black Tundra's on the lot, he responded "I think we do" and about 20-30 mins later he explanined that the truck had just been traded in and hasn't been throught inspection or detail "yet". So we took a look and the console was ripped, full of dog hair and food crumbs. We just said nevermind and then Will " I think a manager" came outside and guaranteed that he would have it cleaned real quick and his interior people could fix the rip "No big problem" including the stratches on the outside. So after they did a quick clean, we test drove the car and ended up in negotiations. So we finally came to negotiations that we all agreed on and decided we would make everything final the following day after the inspection and clean up was completed and meet our expectations. Several car sales people and managers asured us everything would be great and ready the next day. So we drive once again, over 40 miles from our home to look at this truck and complete the final agreement "yeah right". It took a while for them to bring the truck to us to inspect and kept wanting us to sign papers. My husband explained that he wanted to look at the truck first and take it to a machanic that we trusted, just for our peace of mind. When they finally brought the truck up the first thing we noticed was a "NEW" huge dent in the bumper, that was not there the day before. And the interior guy hadn't showed up that day so the rip and scratches were still present. So I asked why they didn't call us to tell us the truck wasn't going to be ready, especially since we traveled so far, and then to end up with a new dent. We asked for our keys to our old car and left. they really had a sale ready to go, and screwed it up royaly. I have no trust in a dealership that can't meet any promises before buying a truck. Let alone the inspecting crew that wrecks that cars. Really how well are the doing the "Certification" if they cant even back up a truck properly. After reading these reviews, I see it was really a blessing that we didnt get the truck. It probably would have ended up a hugh nightmare. I would not recommend this dealership to anyone. PSS Note: While in the dealership a certain sales man in the facility had classic signs and symptoms of cocaine use. I know, I work professionally in that area that deals with addicts everyday. So the dealership might want to drug test their employees, that might make a huge difference in there facility. More

I had a very warm welcome from everyone, however; my commitment for the sale was for Alex whom I had spoken to a couple of times. She worked everything out for me due to my tight circumstances. Gianni w commitment for the sale was for Alex whom I had spoken to a couple of times. She worked everything out for me due to my tight circumstances. Gianni was extremely helpful and a joy to spend time with. His family is 300 strong and going. I would love to be at their get togethers just for the food..lol Bryan was in high sprits at 8pm at night, whereas, I was about to pass out, which I did after I drove out of there with my very clean and beautiful Blue Toyota Yaris 2009(and all the women think the blue is beautiful, not sure what the men think about the color). Since then, as promised, I get calls each day about the car and how I like it. More

A few problems on a recent visit. After a few vocal complaints I had a call from the Service Director and they put it right. Everyone makes mistakes, they at least had the guts to call me, apologize, complaints I had a call from the Service Director and they put it right. Everyone makes mistakes, they at least had the guts to call me, apologize, and then rectify the problem. If you have problems then speak to Chris Bruder, he'll take care of you. More

Wesley Wells was our salesperson and he was very courteous and their dealership provided us with the vehicle that we went there to buy. He is highly recommended by us. The team went above and beyo courteous and their dealership provided us with the vehicle that we went there to buy. He is highly recommended by us. The team went above and beyond to ensure our experience with their dealership was enjoyable. More

Wesley Wells was the most polite and customer service sales person that my husband and I have encountered in such a long time..not pushy at all very understanding to our needs and he REALLY listened to sales person that my husband and I have encountered in such a long time..not pushy at all very understanding to our needs and he REALLY listened to what we wanted and what we could afford. VERY Professional at ALL times. As for Mel Soto (Finance Dept) he too was very understanding and VERY HELPFUL to our needs and concerns we had on the financial side of the transaction. We at one point met Mel's supervisor - Dustin who was exceptionally courteous, and professional in helping us to make our transaction a smooth and painless one. We will be loyal to Texas Toyota in the future upon servicing our vehicle and in future purchases to come. More

Used sales team went to extraordinary efforts to assure our trade-in and sale. They willingly considered our offers and requests, able to compromise and satisfy our needs. Service department was efficien our trade-in and sale. They willingly considered our offers and requests, able to compromise and satisfy our needs. Service department was efficient and resourceful - completing the necessary modifications to our satisfaction. Financing was simple and without pressure to purchase additional features that we did not want. As well, financing was able to beat our personal lending choice and give a better rate. And all within a 3 hour period!!! Special Thanks to : Wesley Wells, Jason Ditore, Dustin Rogers,Bryan Hall, Rickie Nelson, Will ??, and the Mechanics in the back Thanks again Peggy & BT McGee More

Ryan Moore met with us, listened to what we wanted, and then tried to meet those needs. He did not try to sell us something we didn't want and was very candid in attempting to meet the criteria we establis then tried to meet those needs. He did not try to sell us something we didn't want and was very candid in attempting to meet the criteria we established. Because of that, we returned and purchased a vehicle Ryan suggested that met our criteria. Although the vehicle had not been processed, Ryan made sure the vehicle was certified and in pristine condition before we picked it up. The manager supervising Ryan was also very helpful and ensured a smooth process. Ryan has continued to be helpful and is someone we would return to should when we purchase another vehicle. More

We went to Toyota of Grapevine after quite a bit of time spent researching what kind of car made sense to buy for our daughter. Since she was personally contributing 1/3 of the price from her own money, it spent researching what kind of car made sense to buy for our daughter. Since she was personally contributing 1/3 of the price from her own money, it was important that everyone was happy with the final decision. Within our research, we looked online, at Consumer Reports, Kelly Blue Book, NADA - until settling on Toyota Corolla as the right kind of car that fit the budget and would last her through college and beyond if needed. Within the research, we also visited 3 other dealerships, including our local Toyota dealership (*not* Toyota of Grapevine), none of whom impressed us. Not only did Wesley impress us with the desire to sell a car, he was genuinely interested in getting the right car and winning our business. Since we didn't have to have the car immediately, we were more than willing to walk away from any deal that didn't fit. Wesley (and the entire team at Toyota of Grapevine) worked very hard to earn our business - for a customer that had done as much research as I had, that was very, very hard. All of our interactions at the dealership were pleasant, professional and handled as quickly as possible. We appreciate the effort that was put forth on our behalf, and will absolutely recommend Wesley (and Toyota of Grapevine!). When this has to be done in 4 more years for our other daughter, I know where we will go! More