Texas Toyota of Grapevine

I was looking for a new (used) car for my wife and saw an '02 VW Jetta on the lot during a Sunday night when they were closed. I decided to go back and find out how much and the pertinent information about '02 VW Jetta on the lot during a Sunday night when they were closed. I decided to go back and find out how much and the pertinent information about the car as the inventory sticker used at Texas Toyota is cryptic, unlike other dealers who put the price in the inventory number usually. I pull up with my father in law and are immediately met by a salesperson as I stepped out of my truck. I explained to him what I wanted to know about the car, mainly price, miles, and history of the vehicle. He did not know off hand any of the information but told me to wait while he went and grabbed the keys and we could go on a test drive. At this point, I figure why not, it's VW Jetta, they all drive pretty much the same. We get in the car and do the test drive, all the while the salesman won't say much about the car other than the general "see how well it rides," "that 95HP motor is great," "it won't use much diesel..." We pull up the lot after the test drive and I believe great, here is where I get the information I have been wanting for some time now. Not quite so fast, unfortunately. At this point he says "why don't we go inside and we can get all the information." So my father in law, myself, and the salesman end up at a table in the middle of the used car sales floor. The place is dingy and grimy, not quite a well kept dealership. At this point the salesman says he wants me to meet the used car sales manager. Great I think, I just want to know about the car and how much. The manager is pushy and brings to the table a 'contract' (and I use that term loosely), that says I will buy this car tonight when the price is told and we come to an agreement. I told the manager I will sign no paperwork, either give me the information about the car or I walk. He keeps pushing this 'contract' and I keep telling him no, all the while I can tell this has alarm bells all over it. The used sales manager gets up from the table and says he needs to bring his manager over. At this point my patience is gone. I've been here for far too long not to have the information I came for. So at this point my father in law and myself get up from the table and walk to my truck. As I'm shutting the door, another 'manager' is running up to the truck and as I am about to pull out of the parking space is knocking HARD on my window saying "let's make a deal, let's talk, let's...." at this point, I wave good bye to him and drive away from the dealer as fast as I can. To top this story off, the salesman calls me two hours later and tells me about the VW. All the information I wanted and asked if I would like to come in and make a deal. My answer included something along the lines of not only no but xxxx no. I have been so impressed by how horrible this Toyota dealer has been, that when I went to buy a used truck, I would not even step foot there to look at a used truck, even though they had one that I was looking for. Absolutely a nightmarish experience, and till the day I am no longer coherent enough to keep about myself, I will never ever step foot at that dealership again. More

It went perfect in and out with my new car. Emad went above and beyond what I expected. Everyone there was friendly and straight up. Every question I had they had answers for. I will buy my next vehicle above and beyond what I expected. Everyone there was friendly and straight up. Every question I had they had answers for. I will buy my next vehicle from them without a doubt. I got the car I wanted for the price I wanted no hassle. Thanks Emad! More

Winning our business! We went to Toyota of Grapevine Winning our business! We went to Toyota of Grapevine after quite a bit of time spent researching what kind of car made sense to buy for our daughte Winning our business! We went to Toyota of Grapevine after quite a bit of time spent researching what kind of car made sense to buy for our daughter. Since she was personally contributing 1/3 of the price from her own money, it was important that everyone was happy with the final decision. Not only did Wesley impress us with the desire to sell a car, he was genuinely interested in getting the right car and winning our business! More

Came in one day and wanted to look at a brand new (2010) Sequoia. I was told they couldn't allow me to drive the truck because of how young I was even though I had an 07 Tundra Crewmax Limted 4x4 that I was Sequoia. I was told they couldn't allow me to drive the truck because of how young I was even though I had an 07 Tundra Crewmax Limted 4x4 that I was looking to trade in AND the Tundra was in my name. This dealership definitely thinks they are better than any and every body that walks through their doors. More

This was the worst experience in buying a car I have ever had. We were promised things over the phone and they never delivered. I couldnt get responses and after begging to get to talk to the finance guy, had. We were promised things over the phone and they never delivered. I couldnt get responses and after begging to get to talk to the finance guy, who I thinks name was Mark, he finally called me back and when I answered the phone he said, "who is this?". He was so incredibly rude and then couldnt answer my questions. They flat out lied and said they had an approval for us when they didnt. Then, when they were only supposed to hold our debit card, they charged us 500$ and when we tried to get it back no one would return our phone calls. They are a bunch of crooks in my opinion. Still have not gotten the money back. DO NOT go to this place! We bought a van from Jerry Durant and had the most amazing experience! More

They are not trustable people, they trap people and sale by cheating, they are big liers, never ever happy with this liers. They sold me a car as a brand new car, they put the ODO on the Trip which showed by cheating, they are big liers, never ever happy with this liers. They sold me a car as a brand new car, they put the ODO on the Trip which showed 16 miles, after all paperworks I noticed that the Millage on the car is 800. Before that they said for the extended warranty I can cancel it whenever I want with the full refund, but When I asked them to cancel that, they declined and they said we did not say such a thing,. SHAME ON THEM. More

I am sooo happy with my 2008 Lexus I purchased from Toyota of Grapevine.It's PERFECT!! I told my salesman,Wesley, what I wanted and he made it happen.What was suppose to be a 1 hour drive to see what Toyota of Grapevine.It's PERFECT!! I told my salesman,Wesley, what I wanted and he made it happen.What was suppose to be a 1 hour drive to see what they had.....turned into a purchase of the car of my dreams. I was sooo pleased with the service I received from Wesley and the sales team I receive a call at least once a week from him to find out if I'm satisfied with the car and if everything is alright. I definitely would recommend Toyota of Grapevine and Wesley Wells for their prompt and courteous customer service and satisfaction. More

I decided to buy from Texas Toyota because I have always serviced my vehicle there and everyone is so nice. I did my research on the net and decided that Texas Toyota was reasonable priced and certified. I serviced my vehicle there and everyone is so nice. I did my research on the net and decided that Texas Toyota was reasonable priced and certified. I sent in an email , which was promptly answered and Ron had given me all the info I needed. I came in met Ron and Dustin and they made the expierence easy and comfortable. I highly recommend Texas Toyota .. They met my expectations above and beyond. More

Great service. No pressure. Dealership and Chris were very flexible and patient. Chris presented multiple vehicle options and was very knowledgeable on each option. Again, what made the experience plea very flexible and patient. Chris presented multiple vehicle options and was very knowledgeable on each option. Again, what made the experience pleasurable was no pressure, patient staff and multiple vehicle options to select from. I would definitely recommend this dealership to family and friends. Also, very impressed with the Toyota product. I drove a Corolla before upgrading to a Tundra. The Corolla was bulletproof. No issues and great gas mileage. My wife drives a Camry (awesome vehicle for the price) and the Tundra I purchased is a joy to drive. More

I filled out a credit report online, and the next day John Williams emailed me and asked me to come up and test drive some cars. I went up and did some test driving and within about an hour I was in a ne John Williams emailed me and asked me to come up and test drive some cars. I went up and did some test driving and within about an hour I was in a new car. The customer service was great, although he seemed disappointed that I didn't want anything to drink. LOL. I would definitely go back to this dealership. More