Texas Toyota of Grapevine

I just found this site, so I am a little tardy in providing a review. I will not waste very much of my time as I have wasted way too much of my time already with these people. I want to warn anyone i providing a review. I will not waste very much of my time as I have wasted way too much of my time already with these people. I want to warn anyone interested in Texas Toyota of Grapevine to run as fast as you can. Their internet pricing and commitments online are only proposed to get you in the door. It's not real!!! The pricing online was no mistake!!! They had multiple Avalons with the exact same options (only different colors) with the same exact price. I almost felt bad for the Sales person as he seemed aware of the pricing con job, but needed his job. It seemed like it was agonizing him, right up to the point where he claimed "all dealers advertise this way". I guess they con their employees as well! The experience was so bad, I have to wonder if the positive ratings on this site are fabricated by sales and management that work there???? To make a long terrible experience short, There is a happy ending! We went to another local Toyota dealer. I explained the experience we just had and received an apology from them to protect the Toyota brand! They did not have the Avalon we were looking for, so they bought the exact car from the shysters at TToG and sold it to us slightly above the fraudulent pricing TToG had advertised on their website. We were happy to pay the additional $300 rather than the $4,000 more TToG was trying to get!!!!! I did send an email detailing my experience to the dealer management and ownership. As expected, no response. If you choose to purchase from these guys....Beware and Good Luck!!! More

All of my interaction with the employees of Texas Toyota of Grapevine have been excellent. From the Sales staff to the Shuttle drivers everyone has been very courteous and have shown a deep concern for my s of Grapevine have been excellent. From the Sales staff to the Shuttle drivers everyone has been very courteous and have shown a deep concern for my satisfaction. The Service dept. completes the work in a timely manner and with professionalism. They answer any concerns I have and go above and beyond to ensure the job is complete and I am satisfied with the experience. The Shuttle drivers are on time and very helpful in getting me to and from the Dealership. In an era when a lot of business treat customers as a number it is refreshing to be associated with a Dealership that still puts the customer first. I highly recommend Texas Toyota of Grapevine when purchasing a vehicle and getting your existing vehicle repaired or routine service. More

Hoza Scott is awesome. Hoza provides exceptional customer service. He is knowledgable, friendly, and goes out of his way to ensure my service experience is always exceptional. customer service. He is knowledgable, friendly, and goes out of his way to ensure my service experience is always exceptional. More

Joe Saunders is very cordial and thorough in his handling of Service Requirements. I would say a real pleasure to deal with and helpful in every way! of Service Requirements. I would say a real pleasure to deal with and helpful in every way! More

They have the best customer service and product specialist. They go above and beyond and the new management is phenomenal! I would encourage EVERYONE to trust Toyota of Grapevine with your business specialist. They go above and beyond and the new management is phenomenal! I would encourage EVERYONE to trust Toyota of Grapevine with your business! Five stars!! More

My husband and I walked in the dealership at 8:40PM. I thought they were going to try to rush us out but it WAS the complete opposite. Patrick Estrada helped us in the new car dept. They were honest and u thought they were going to try to rush us out but it WAS the complete opposite. Patrick Estrada helped us in the new car dept. They were honest and upfront with a genuine demeanor. It was the easiest and most pleasant vehicle purchase experience I have ever had. My husband and I walked in with a price in mind that we knew was fair and the first offer Patrick came with beat that price! Toyota of Grapevine has a GREAT team servicing our community! More

Bought a new tundra from Texas Toyota. This was the least amount of time I've ever spent in a dealership. Dawn took great care of me and my family, we were in and out before we knew it and got a great least amount of time I've ever spent in a dealership. Dawn took great care of me and my family, we were in and out before we knew it and got a great deal on my truck. They even threw in the tint for no extra charge! More

I had a great experience at texas toyota. Gianni was my salesperson and he was very easy to work with. I set an appointment to test drive a mustang on the phone with Britney, who introduced me to Gianni w salesperson and he was very easy to work with. I set an appointment to test drive a mustang on the phone with Britney, who introduced me to Gianni when I got to the store. The car was already pulled around when I arrived. Overall I'd say this was one of the better experiences I've had buying a car if for no other reason because Gianni kept things moving. I was never left sitting alone for more than a couple of minutes, even while they were looking at my trade and getting me ready to go into financing Gianni was attentive and helpful. I would definitely come back here when its time for another car as long as they have what I'm looking for. More

Absolutely the worst car purchasing experience I've ever had, or can imagine for that matter. ......... A Prius was my choice and after looking at Robbins Toyota I had to leave Texarkana  to work in Dallas had, or can imagine for that matter. ......... A Prius was my choice and after looking at Robbins Toyota I had to leave Texarkana  to work in Dallas for a week. hoping to get the best deal possible I stopped by Texas Toyota at Grapevine.  Doug Holmes, the sales manager and I  continued to text each other discussing the car deal even after I returned home to Texarkana. Doug sent me a text pic of the invoice and his final offer including 13500 for my trade.  Since Texas Toyota offered me 500 more for my 2008 Honda CR-V and a fixed finance amount on a Prius 4 after trade of  14,300 as apposed to 14,500 at the Texarkana dealership for a Prius 3 with added leather package, I decided it was worth the extra 200 to drive to Dallas and purchase the Prius 4. Doug tried to get me to send him a cash fax of $500 to hold it until I could get to Dallas and I am so glad I didn't. I was afraid to do that especially since I had read several bad reviews about the dealership, so I stalled  a few days trying to decide what to do. By Wednesday I called and asked if thecar was still there and if he would still honor the deal we had agreed upon as written up on the invoice he had sent me.  He said the car was there and to come and get it. I told him I was coming after work that day and couldn't leave till 4:30 pm.. I texted to let him know that I was leaving Texarkana and then again when I got into the Dallas area. When I arrived another salesman began to get the deal rolling. After waiting over an hour he comes in and asks me to tell him one more time what the agreement was. I reminded him. After another hour he comes to me with some paperwork and says "you are not going to like this"..and tells me that there had been a mistake - they could not possibly give me 13,500 for my trade, that my car was only worth 9000. He showed me a paper where teh appraiser had written down 15000 miles instead of 115000 and used that as the reason to renig on the original deal. He said he worked hard and got them to give me 10,000 but that was as good as they could do.  I became irrate and he eventually called a financial manager out to talk to me who tried to discredit me by saying noone had appraised my car when I was there before - I told him that they had taken my car in the shop and came back telling me they could give me 13500. He said it was not appraised - I guess he though I had made it up. I I was so upset I forgot the other man had just shown me the appraisal paper a few minutes before. (By the way, the NADA for my car that I looked up online with the 115000 miles was in line with what he offered me) - where did the 9000 come from all the sudden? My friend and I had taken off work early (vacation time) and driven all that way just to find out we had been lied to. I asked to talk to Doug the original salesman and was informed he was not available. Funny, he had been answering my texted day and night the last week - no problem getting him then. I told this manager that I guess I was partially at fault for trusting them after reading the reviews and blogs, and he proceded to tell me they had new ownership and managers and didn't do business that way anymore. I told him I begged to dissagree after this experience.  I have never been so humiliated and left totally disallusioned with the dealership. Fortunately,  for Toyota Corporation, I did not take this experience out on them but  returned to Robbins Toyota in Texarkana and they honored the price they had given me previously (including 13000 for my trade). I still get mad when I think of Texas Toyota telling me my car wasn't worth more than 9000. Texas Toyota at Grapevine gives a good company a bad name. They are shysters, cheating honest individuals! I was offered gas money for my trouble? i wonder what price they will eventually pay for the lame promises they make? Honoring their original promise would have cost them less in the long run.  I know those guys were laughing as we lrft, smug in the thought that they had gotten the best of me, but I don't think they will be laughing for long.  I truly believe Toyato to be a World Class Corporation and that Toyota would be very unhappy to be represented by Texas Toyota at Grapevine if they knew the shenanegans going on there.  Hopefully Toyota Corp will hold this dealership accountable. They know that the number of sales obtained by these unethical means will not outway the negative repercussions as a result of their unethical business practices. They truly live up to the "car salesman" image - anything to make a sale.  My friend left Hampton, Ar and we left Texarkana at 4:30 for Grapevine, arriving there at 7:30 pm. We left the dealership at approx 10:00 pm not getting home till after midnight. You offered us compensation - at per diem rate you owe me $387 just for gas. That's not counting the 2 hours Robin took of vac to leave work early enough to get here to ride with me. I took 4 hours of vacation time in order to leave early enough to get there prior to closing. Robin traveled 100 miles to Texarkana and we traveled an additional 198 miles to the dealership. I figure the dallas per diem rate of .65/mile for the 298 miles one way times 2 (596 round trip) to come up with the $398 and that's not counting the 6 hours of vacation or the drive time of another 7 hours. I want restoration or I'll post this on every review I can find and the BBB as well. Texas Toyota will not change until they are held accountable for their actions. I apologize to anyone this might offend that isn't unethical working at thte dealership but am sorry for you for working at a company that allows such actions. More

Great shopping experience. I live right next to Vandergriff and will not give them my money. Also we went to Don Davis who adds a bunch of stuff to their cars that you dont want. Then I found Texas Vandergriff and will not give them my money. Also we went to Don Davis who adds a bunch of stuff to their cars that you dont want. Then I found Texas Toyota where we bought our New Scion. Steve was great and everyone there there was very helpful. I would highly recommend going here and speaking with Steve. More