Texas Toyota of Grapevine

I had a really great sales associate! This review is of Vincent Adams. He was extremely nice and very easy to express my concerns to. He worked really hard to get me the best deal he could This review is of Vincent Adams. He was extremely nice and very easy to express my concerns to. He worked really hard to get me the best deal he could, keeping in contact with me every step of the way. I cannot say enough great things about him. What I thought was a typical passive salesman was ALL WRONG! Vincent was really great. He was honest and up front and put me at ease by answering all my questions. He understood my needs and didn't try and pull the wool over my eyes at all. Compared to other dealership experiences where I was treated horribly and passed off and dismissed without a second thought), Vincent was a breath of fresh air. The whole staff, really. I was greeted and welcome and wasn't treated like just another sale. It's important to me to feel like a person rather than a dollar sign. He did his best to get me something fair - Vince is a true gem. He is a kind and patient and generous person. He is well liked by his coworkers (I saw this first hand), and works really hard for his clients. I can honestly say he worked for me. My final decision came down to what made the most sense financially, what was the best fit for me, and the ease of buying after making that decision. While I ultimately went with another option, I would DEFINITELY have purchased from Vincent had the dealership had what best fit my needs. I would recommend him to anyone. More

Terrible Experience with this dealer My husband and I bought a used car from them 2 months ago. As we were discussing our price with the salesman, another salesman came up and started har My husband and I bought a used car from them 2 months ago. As we were discussing our price with the salesman, another salesman came up and started harassing us saying we were being unreasonable people. I was about to walk out because he was being so incredibly rude. The other salesman finally worked with us to get our price. Now, 2 months later, we still haven't received the car title from them. We've called everyday for the last 3 weeks and everytime they say, "I'll check on it for you and give you a call back." We've never heard from them. Today, the temporary license plate expires on our car and we can't get the official one because Toyota of Grapevine messed up. More

Well, that was easy! My wife and I spent a week looking around Dallas for Prius. We made a late night visit to Toyota Grapevine, and left after 11 with a new car. We wer My wife and I spent a week looking around Dallas for Prius. We made a late night visit to Toyota Grapevine, and left after 11 with a new car. We were there 2 hours past closing and everyone involved was professional, patient and very helpful. Impressive experience all around. We've been to a couple other Toyota dealerships in the area, and Grapevine was easily our best experience even if we hadn't purchased a car. We're very, very satisfied customers! David Greer was a our sales person, and he was knowledgeable, professional, patient and was NOT pushy. -Mike & Stephanie More

The best buying experince Mr. Vincent Adams provided professional, personalized answers to every question. I can't say enough about my buying experience with Texas Toyota of G Mr. Vincent Adams provided professional, personalized answers to every question. I can't say enough about my buying experience with Texas Toyota of Grapevine! Thank you! More

Great experience for purchasing a used car I was happy with the professionalism of the Texas Toyota staff. My son and I researched the web thoroughly, and found a used Mazda 3 on the dealership I was happy with the professionalism of the Texas Toyota staff. My son and I researched the web thoroughly, and found a used Mazda 3 on the dealership website in August 2014. I sent a message to the dealership overnight, and Richard Keifer, a sales representative, contacted me the next morning. Because the car had lower mileage and a competitive price compared to other cars we researched, I was concerned the Mazda 3 might be purchased before we visited the dealership. Therefore, I took off work that day and took my son to the dealership. We were happy to see the car was very clean and well maintained. My son loved the car, and we decided to purchase it. With the exception of a faulty printer that required us to spend extra time at the dealership, the paperwork process went smooth. I am very happy with the car we chose and the experience at Texas Toyota of Grapevine. More

Worst customer experience from sale manager Matt Thomas I would like to start by saying that Gabriel is an exceptional over the top personal sales man that should be the Manager! But according to Matt the s I would like to start by saying that Gabriel is an exceptional over the top personal sales man that should be the Manager! But according to Matt the sales Manager they don't honor there retail price (advertised price) after his going on in circles talk he didn't acknowledge there error since the retail price on the car and what they were quoting us was over $1000.00 off! I wouldn't recommend anyone dealing with him and don't trust all the negotiating managers that deal with the final pricing. He was being very smart with his comments and thinks and treats us as if we were idiots. More

A Toyota buyer I would like to share with you my personal buying experience from Texas Toyota of Grapvine. First, I had the pleasure of meeting Mr. Mahmoud Alnasser I would like to share with you my personal buying experience from Texas Toyota of Grapvine. First, I had the pleasure of meeting Mr. Mahmoud Alnasser several months ago while shopping for new Tundra. Mr. Alnasser has shown commitment to quality service with all resiliency and necessary follow up. It was so hard for me not to give him my business; indeed, he has earned my business. I also like to thank the General Manager Mr. Nael Asaad for his positive engagement and his market knowledge about the product and it's competitiveness. They all work as team aiming for long term win / win business relationship with customers. In summary, I am really very pleased, all of you at Texas Toyota at Grapvine can count on my repeat and refer business. Again, thank you all at Texas Toyota at Grapvine for the real and true exceptional service ! More

Wonderful experience from start to finish! Our experience at Toyota of Grapevine was a very pleasant one. We could not have asked for a better agent; from cheerfully welcoming us at the door a Our experience at Toyota of Grapevine was a very pleasant one. We could not have asked for a better agent; from cheerfully welcoming us at the door all the way through leading us through a stress-free yet informative car-buying experience, Cedeno Hunter took care of us well. Cedeno was attentive and eager-- listening closely to our stipulations and following through with them, and answering our questions deftly and graciously. He was gracious and not at all pushy, which I appreciated very much. I would definitely recommend seeking out Cedeno if you are on the lookout for a car from Toyota of Grapevine! More

Great car buying experience Let me start by saying that I have purchased several cars in the past 15 years and, no doubt, this was the BEST experience I've had thus far. My daugh Let me start by saying that I have purchased several cars in the past 15 years and, no doubt, this was the BEST experience I've had thus far. My daughter and I were shopping for a used car with low miles, at a great price (for her), and we walked away feeling that we had found exactly what we wanted. Brandon Rutherford was our salesman; he was excellent! He was efficient, professional and attentive. He listened when I told him I had no time, or patience, for car-buying xx games. Once my daughter and I decided what car we wanted, the paperwork was drafted and signed within 1 1/2 hours...easy breezy. Our finance manager, Zane, was also great. He was kind and personable, and gave my daughter and me some great tips on things to see/do in Texas (we were new to the area). Overall I would recommend Grapevine Toyota in your car search, and if you have the opportunity, ask for Brandon. More

Used Car Purchase I bought a used car for my daughter from this dealership last week and had a great experience. We dealt with Brandon Rutherford who was very professi I bought a used car for my daughter from this dealership last week and had a great experience. We dealt with Brandon Rutherford who was very professional, courteous, and respectful. My wife and daughter were first to go by and test drive the car and were treated really great by Brandon. He took plenty of time to show the car features and answer their questions. I came back later to handle the paperwork. Brandon and his people were very reasonable to deal with and most efficient in wrapping everything up. The car was delivered in pristine condition - my daughter is thrilled! Thanks Brandon! More