Texas Toyota of Grapevine

Absolutely the worst car purchasing experience I've ever had, or can imagine for that matter. ......... A Prius was my choice and after looking at Robbins Toyota I had to leave Texarkana  to work in Dallas had, or can imagine for that matter. ......... A Prius was my choice and after looking at Robbins Toyota I had to leave Texarkana  to work in Dallas for a week. hoping to get the best deal possible I stopped by Texas Toyota at Grapevine.  Doug Holmes, the sales manager and I  continued to text each other discussing the car deal even after I returned home to Texarkana. Doug sent me a text pic of the invoice and his final offer including 13500 for my trade.  Since Texas Toyota offered me 500 more for my 2008 Honda CR-V and a fixed finance amount on a Prius 4 after trade of  14,300 as apposed to 14,500 at the Texarkana dealership for a Prius 3 with added leather package, I decided it was worth the extra 200 to drive to Dallas and purchase the Prius 4. Doug tried to get me to send him a cash fax of $500 to hold it until I could get to Dallas and I am so glad I didn't. I was afraid to do that especially since I had read several bad reviews about the dealership, so I stalled  a few days trying to decide what to do. By Wednesday I called and asked if thecar was still there and if he would still honor the deal we had agreed upon as written up on the invoice he had sent me.  He said the car was there and to come and get it. I told him I was coming after work that day and couldn't leave till 4:30 pm.. I texted to let him know that I was leaving Texarkana and then again when I got into the Dallas area. When I arrived another salesman began to get the deal rolling. After waiting over an hour he comes in and asks me to tell him one more time what the agreement was. I reminded him. After another hour he comes to me with some paperwork and says "you are not going to like this"..and tells me that there had been a mistake - they could not possibly give me 13,500 for my trade, that my car was only worth 9000. He showed me a paper where teh appraiser had written down 15000 miles instead of 115000 and used that as the reason to renig on the original deal. He said he worked hard and got them to give me 10,000 but that was as good as they could do.  I became irrate and he eventually called a financial manager out to talk to me who tried to discredit me by saying noone had appraised my car when I was there before - I told him that they had taken my car in the shop and came back telling me they could give me 13500. He said it was not appraised - I guess he though I had made it up. I I was so upset I forgot the other man had just shown me the appraisal paper a few minutes before. (By the way, the NADA for my car that I looked up online with the 115000 miles was in line with what he offered me) - where did the 9000 come from all the sudden? My friend and I had taken off work early (vacation time) and driven all that way just to find out we had been lied to. I asked to talk to Doug the original salesman and was informed he was not available. Funny, he had been answering my texted day and night the last week - no problem getting him then. I told this manager that I guess I was partially at fault for trusting them after reading the reviews and blogs, and he proceded to tell me they had new ownership and managers and didn't do business that way anymore. I told him I begged to dissagree after this experience.  I have never been so humiliated and left totally disallusioned with the dealership. Fortunately,  for Toyota Corporation, I did not take this experience out on them but  returned to Robbins Toyota in Texarkana and they honored the price they had given me previously (including 13000 for my trade). I still get mad when I think of Texas Toyota telling me my car wasn't worth more than 9000. Texas Toyota at Grapevine gives a good company a bad name. They are shysters, cheating honest individuals! I was offered gas money for my trouble? i wonder what price they will eventually pay for the lame promises they make? Honoring their original promise would have cost them less in the long run.  I know those guys were laughing as we lrft, smug in the thought that they had gotten the best of me, but I don't think they will be laughing for long.  I truly believe Toyato to be a World Class Corporation and that Toyota would be very unhappy to be represented by Texas Toyota at Grapevine if they knew the shenanegans going on there.  Hopefully Toyota Corp will hold this dealership accountable. They know that the number of sales obtained by these unethical means will not outway the negative repercussions as a result of their unethical business practices. They truly live up to the "car salesman" image - anything to make a sale.  My friend left Hampton, Ar and we left Texarkana at 4:30 for Grapevine, arriving there at 7:30 pm. We left the dealership at approx 10:00 pm not getting home till after midnight. You offered us compensation - at per diem rate you owe me $387 just for gas. That's not counting the 2 hours Robin took of vac to leave work early enough to get here to ride with me. I took 4 hours of vacation time in order to leave early enough to get there prior to closing. Robin traveled 100 miles to Texarkana and we traveled an additional 198 miles to the dealership. I figure the dallas per diem rate of .65/mile for the 298 miles one way times 2 (596 round trip) to come up with the $398 and that's not counting the 6 hours of vacation or the drive time of another 7 hours. I want restoration or I'll post this on every review I can find and the BBB as well. Texas Toyota will not change until they are held accountable for their actions. I apologize to anyone this might offend that isn't unethical working at thte dealership but am sorry for you for working at a company that allows such actions. More

Great shopping experience. I live right next to Vandergriff and will not give them my money. Also we went to Don Davis who adds a bunch of stuff to their cars that you dont want. Then I found Texas Vandergriff and will not give them my money. Also we went to Don Davis who adds a bunch of stuff to their cars that you dont want. Then I found Texas Toyota where we bought our New Scion. Steve was great and everyone there there was very helpful. I would highly recommend going here and speaking with Steve. More

After a week of trying to find the right car I ended up with Texas Toyota and I'm extremely pleased!! The attentiveness by the staff was superb but, not pushy. The financing department really worked magic with Texas Toyota and I'm extremely pleased!! The attentiveness by the staff was superb but, not pushy. The financing department really worked magic on my behalf to ensure I was going to walk out a happy customer with no regret on my purchase. I will be the first to say I am very hard person to please but, this place changed that and I'm certain they could change someone's else's car buy experience! Shout out to my sales agent Dawn and my financing manager Brad! More

Went through the Costco auto program. Not very responsive. the costco deal is $200 below dealer invoice. I check with several dealers in the area, confirmed with Kelly blue book what the dealer i responsive. the costco deal is $200 below dealer invoice. I check with several dealers in the area, confirmed with Kelly blue book what the dealer invoice was, and these guys said their invoice was $2,000 higher than the rest. when I confronted him he just said that the other dealers were dishonest and that it would be a bait and switch if I went some where else. I went to Pat Lobb in McKinney and it was a fine experience, same car nearly $2,000 less than the "costco" program this dealer was offering. More

Not my first time to purchase a new vehicle, but my first time to purchase from Texas Toyota. Couldn't be happier with the treatment I received from Doug. We had negotiated the price over the phone and when time to purchase from Texas Toyota. Couldn't be happier with the treatment I received from Doug. We had negotiated the price over the phone and when I arrived at the dealership I test drove the Tacoma and it was exactly what I was looking for. They honored the price we had discussed on the phone and I was in and out in just a couple of hours. They were great to work with!!! More

My granddaughter, a recent college graduate with a new job, had to have a car, the only citeria was that it be a Toyota, and the price be extremely reasonable. Wesley met us when we arrived, understood im job, had to have a car, the only citeria was that it be a Toyota, and the price be extremely reasonable. Wesley met us when we arrived, understood immediately what we needed, directed us to several autos, pointed out features and answered all our questions. After a couple of test drives she decided on a particular car, and the negotiations began. It was amazing how we were treated: no pressure, no hurrying (and this was a Saturday, last day of the months, and dealership was packed). We were introduced to the sales manager and the financial services manager, and they all helped to get her where she needed to be (obviously they wanted to sell a car and make a profit - thats why we were all there). The point is that everyone had one goal in mind: sell her a car and make her a long-time customer. They succeeded. Wesley Wells and Bradley Gibson earned our trust and gratitude. More

Would never recommend this place to my worst enemy! !! Run away as fast as you can. They feed you with nothing but lies! Got a car there that I was forced into because they came with all kinds of deals a Run away as fast as you can. They feed you with nothing but lies! Got a car there that I was forced into because they came with all kinds of deals after I told them I didn't want it and to give me back my car. They said oh its already sold and we don't know who has it. Which was definitely a lie. More

horrible experience, employees had attitude and were very slow and unorganized. we were at the dealership all day and they ordered the car my husband wanted and when it arrived it was the wrong one. we had t slow and unorganized. we were at the dealership all day and they ordered the car my husband wanted and when it arrived it was the wrong one. we had to fill out the paper work twice and return to the dealership a second time to sign another paper they forgot to give us. horrible experience and waste of time, will not buy another car here ever...don't waste your time with this dealership, go to a decent one. More

On more than one occasion, wasted my time because they advertise cars that they do not have. Even with communication with them, they pull the bait and switch. One of many who believe that customer time advertise cars that they do not have. Even with communication with them, they pull the bait and switch. One of many who believe that customer time and respect is not their problem. More along the line of get them in the door and we will sell them something. More

I utilize Texas Toyota for all my service needs with my current 2010 Toyota. Recently I have begun working with Taylor Lee who presents himself to be a kind, courteous employee and good representative of current 2010 Toyota. Recently I have begun working with Taylor Lee who presents himself to be a kind, courteous employee and good representative of your dealership. He is always eager to help me with my requests and thoroughly explains the service my vehicle requires. When I am scheduling my vehicle for maintenance or service I will always call to see if Taylor is available to assist. Thank you for providing your customers with such excellent service at your dealership. More