Texas Toyota of Grapevine

This Toyota Grapevine dealership will go to great lengths This Toyota Grapevine dealership will go to great lengths to deceive the customer into purchasing their car. The buying experience is repulsive. D This Toyota Grapevine dealership will go to great lengths to deceive the customer into purchasing their car. The buying experience is repulsive. Do not go to this location to buy a Toyota. The manipulation by the sales representative Francisco Ovalle and sale manager Milton Cordero are not worth it. On Saturday May 25th, 2013, my family and I went to this location to test-drive the Toyota Prius. Francisco showed it to us, and we liked the car enough to consider discussion on a price. However, at the table, he let us in on a little "secret." He told us Camry Hybrid had better price were given a $5000 rebate. He told us no other dealership could offer that much rebate. He could offer us $22,000 for sale price. We said since we hadn't intended to purchase the Camry Hybrid at the beginning we needed to think about it. Later that night, we received a call from Francisco to let us know that they could offer us $21,000 , which the manager had approved early. We thought it was a great deal. We rushed to the dealership again, ready to drive home the new car that day. On the agreement, Francisco wrote to agree final sale price for $21,000 . He had us sign the sheet and give him an unsigned blank check. Then came Milton Cordero , the on duty manager. He sat down, turned on his business charm by attempting to connect with. However, very quickly the mood changed when he said in an exasperated manner that this is a Hybrid. How in the world could we reach the $21,000 mark? He said the $5000 rebate did not exist for the Camry Hybrid. He wanted to show us invoice and renegotiate the price. We told him : "No" . We were deceived for the entire day, right from the start when Francisco told us this lie. We would not have even considered this car at first without the sure fact that this $5000 rebate on the Camry Hybrid existed. Francisco even said from the start that this was "advertised on their website," making this official. We told Milton that $21,000 had approved by the manager according to Francisco's words. , otherwise we wouldn't to come that later to buy a car. We had signed on paper for an agreement for $21,000 and submitted a signed check. The dealership did not honor their word, saying that the $21,000 was merely a "proposal," . Milton reneged this offer and the rebate. In a very confrontational manner, he told us they did not want our business and asked us to remove ourselves from his dealership. There was no apology for lying to us about the rebate. The business strategies to lure us into considering the car was absolutely abhorrent. This dealership will ruin the car buying experience for you. I would highly recommend that you find another location to purchase a Toyota, a great car brand that should not be subjected to this terrible business tactic. More

This is Muhammad, I was very much disappointed about services earlier but when I addressed issues, they are ready to solve my problems and tinting my car with free car mats, Mr. Kelvin Gentry had done w services earlier but when I addressed issues, they are ready to solve my problems and tinting my car with free car mats, Mr. Kelvin Gentry had done wonderful response and solved my issue, David Garcia also told me that I can cancel my Warranty at any time, so I can cancel it sooner or later and I will get refund for warranty. Kelvin, Garcia, Kristin, and others had done wonderful response and I would recommend people to go there and they will take care of everyone professionally before and after sale. If I do not get right response at the time of cancellation of my car's Warranty, I will re-evaluate my reviews. Thanks everyone Good Luck in your business. More

I went in to check out a specific vehicle that I'd seen on the website. I knew what I wanted and we were able to come to terms. Yeah, sure I wanted it for a little less but who doesn't. They came c seen on the website. I knew what I wanted and we were able to come to terms. Yeah, sure I wanted it for a little less but who doesn't. They came close enough to my price to make the deal work. And on a follow-up call when we realized that somehow we hadn't noticed that a headrest was missing, Linsey was willing to check it out and help me find the missing piece. I have no problem recommending checking out their inventory and working a deal with him. With any used or new car, know what you want and know what you are willing to pay walking in the door - they actually came in 100 dollars lower than I had texted my wife saying the counter offer would be! More

I leased a 2013 Toyota Corolla last week & I couldnt be happier with the entire experience, beginning to end. James was my salesperson, Kevin also helped with the deal, & David, in finance, all assisted be happier with the entire experience, beginning to end. James was my salesperson, Kevin also helped with the deal, & David, in finance, all assisted me through the entire process. They were knowledgeble of their product, worked for the price & payment I wanted. In the end, I appreciate everything, and especially, my new car!! More

During the sales process a ZakTek interior/exterior warranty was recommended, When I said I would probably be moving out-of-state in a few months, the finance guy said "No problem, we will work with yo warranty was recommended, When I said I would probably be moving out-of-state in a few months, the finance guy said "No problem, we will work with you". Now I am moving next month, and no one at the dealership will offer me any options other than "That is a non-refundable warranty that can only be used at this dealership." I am out $1200 for 6 months of a 5 year warranty. More

I came to the dealership sold on the product. I knew what I wanted and what I was willing to pay. I ask to speak to a sales manager first. I let Kevin Rucker know what I was after and ask if we could make th I wanted and what I was willing to pay. I ask to speak to a sales manager first. I let Kevin Rucker know what I was after and ask if we could make the deal. He said yes and introduced me to Jason Read. Kevin was instrumental in putting the deal together. In my follow up visits I didn't see Jason again and Kevin handled everything to my complete satisfaction. After taking the car home I found 2 minor defects in the paint. I was given a rental car and my car was repaired. The quality of the repair was PERFECT. Based on my experience so far I intend to use Texas Toyota for all my car needs. Special thanks to Kevin! Edward Abrams More

I purchased my Prius after searching eight dealerships. I was fed up to find right person to deal with. Luckily I met Muhammad and he was upfront from the beginning. Even my mom was very satisfied when we ca was fed up to find right person to deal with. Luckily I met Muhammad and he was upfront from the beginning. Even my mom was very satisfied when we came first time afternoon. I was shopping for Jetta and Prius and we decided to go Prius. Not only I like the Prius style, technology n gas mileage, the way Muhammad gave us the reason why we should buy from Grapevine. Me and my boy friend were surprised to see how Muhammad took care of our time and we drove off the car within 90 min. More

Went to purchase a used Toyota Tacoma that was listed online. We went online and checked Kelley Blue Book for what our trade in was worth and trade in value for our car was $17,817. (Retail Valule was o online. We went online and checked Kelley Blue Book for what our trade in was worth and trade in value for our car was $17,817. (Retail Valule was over $23,000.00) We did the Toyota of Grapevine a Trade in offer online certificate and it was only for $16,167.00. We took the certificate to the dealer and a customer was trading in a Tacoma just like we wanted. We talked to the customer and they told us they would have gladly given us $20,000.00 for our car becuase they were looking for our type of car. They said that they had just traded their Tacoma for $21,000.00. We offered the dealer $24,000.00 for the Tacoma they had just traded in $21,00.00 for and said we would accept the certificate offer of only $16K for our car that was worth over $23K. After spending 2 hours waiting on "the process" They offered to sell us the Tacoma for $28,000.00 ($7,000.00 more that they paid 1 hour ago) and told us they would give us $11,000.00 for our car !!!!! This was the most rediculous offer that I have ever heard of we walked out and of course the manager said "wait let me work on it" after he "worked on it" the sales guy came out and said they could give us the $16, 167.00 for our car but that they had to get $28,000.00 for the Tacoma that they had just bought for $21,000.00. We left and will never return to this greedy low ball dealer. More

Absolutely fabulous dealership!!!!! Did a lot of shopping around and they by far were the best deal and most professional. SuRin Campbell our salesperson worked extremely hard for the sale and her shopping around and they by far were the best deal and most professional. SuRin Campbell our salesperson worked extremely hard for the sale and her management team was top notch. Everyone went out of their way to make us comfortable and satisfied. I would highly recommend this dealership to anyone buying a new or pre-owned vehicle. More