Texas Toyota of Grapevine

We saw a used Japanese luxury sport sedan for sale here and called ahead to make sure it was still available before driving out 25 miles. The sales woman confirmed that the car was still available so I to and called ahead to make sure it was still available before driving out 25 miles. The sales woman confirmed that the car was still available so I told her we would be there between an hour to two hours. Once we got there we were greeted by 5 different people including the sales woman I had talked with on the phone. She greeted us and then left us with some other woman who took our information and then went to get the keys to the car. She came back and told us the car was sold, but they had a luxury non-sport sedan for sale. We did not drive all the way out there to buy just anything, we were looking for something specific. The sales woman continued to ask us what we were looking for and WHY. They also brought out their sales manager who tried to sell us a Mercedes, and then a Ford Mustang!! That's a far stretch from a luxury sport sedan. I did not appreciate the inconsideration of our time and the fact that they wanted to sell us something we weren't looking for. We left Toyota of Grapevine and went straight to Lexus where we bought our car. It's worth paying for good service (at Lexus) and working with sales people who didn't lie to us (at Lexus). More

I bought a 2010 Prius two years ago and I love it. It gets over 50 miles per gallon and always runs so smoothly. With gas prices today, I don't know why everyone doesn't have a Prius. Every time I've r gets over 50 miles per gallon and always runs so smoothly. With gas prices today, I don't know why everyone doesn't have a Prius. Every time I've returned to Texas Toyota of Grapevine for maintenance, state inspection, etc., everyone has been so friendly and helpful. I highly recommend getting a Prius and I definitely recommend that you get it at Texas Toyota of Grapevine. More

I just found this site, so I am a little tardy in providing a review. I will not waste very much of my time as I have wasted way too much of my time already with these people. I want to warn anyone i providing a review. I will not waste very much of my time as I have wasted way too much of my time already with these people. I want to warn anyone interested in Texas Toyota of Grapevine to run as fast as you can. Their internet pricing and commitments online are only proposed to get you in the door. It's not real!!! The pricing online was no mistake!!! They had multiple Avalons with the exact same options (only different colors) with the same exact price. I almost felt bad for the Sales person as he seemed aware of the pricing con job, but needed his job. It seemed like it was agonizing him, right up to the point where he claimed "all dealers advertise this way". I guess they con their employees as well! The experience was so bad, I have to wonder if the positive ratings on this site are fabricated by sales and management that work there???? To make a long terrible experience short, There is a happy ending! We went to another local Toyota dealer. I explained the experience we just had and received an apology from them to protect the Toyota brand! They did not have the Avalon we were looking for, so they bought the exact car from the shysters at TToG and sold it to us slightly above the fraudulent pricing TToG had advertised on their website. We were happy to pay the additional $300 rather than the $4,000 more TToG was trying to get!!!!! I did send an email detailing my experience to the dealer management and ownership. As expected, no response. If you choose to purchase from these guys....Beware and Good Luck!!! More

All of my interaction with the employees of Texas Toyota of Grapevine have been excellent. From the Sales staff to the Shuttle drivers everyone has been very courteous and have shown a deep concern for my s of Grapevine have been excellent. From the Sales staff to the Shuttle drivers everyone has been very courteous and have shown a deep concern for my satisfaction. The Service dept. completes the work in a timely manner and with professionalism. They answer any concerns I have and go above and beyond to ensure the job is complete and I am satisfied with the experience. The Shuttle drivers are on time and very helpful in getting me to and from the Dealership. In an era when a lot of business treat customers as a number it is refreshing to be associated with a Dealership that still puts the customer first. I highly recommend Texas Toyota of Grapevine when purchasing a vehicle and getting your existing vehicle repaired or routine service. More

Hoza Scott is awesome. Hoza provides exceptional customer service. He is knowledgable, friendly, and goes out of his way to ensure my service experience is always exceptional. customer service. He is knowledgable, friendly, and goes out of his way to ensure my service experience is always exceptional. More

Joe Saunders is very cordial and thorough in his handling of Service Requirements. I would say a real pleasure to deal with and helpful in every way! of Service Requirements. I would say a real pleasure to deal with and helpful in every way! More

They have the best customer service and product specialist. They go above and beyond and the new management is phenomenal! I would encourage EVERYONE to trust Toyota of Grapevine with your business specialist. They go above and beyond and the new management is phenomenal! I would encourage EVERYONE to trust Toyota of Grapevine with your business! Five stars!! More

My husband and I walked in the dealership at 8:40PM. I thought they were going to try to rush us out but it WAS the complete opposite. Patrick Estrada helped us in the new car dept. They were honest and u thought they were going to try to rush us out but it WAS the complete opposite. Patrick Estrada helped us in the new car dept. They were honest and upfront with a genuine demeanor. It was the easiest and most pleasant vehicle purchase experience I have ever had. My husband and I walked in with a price in mind that we knew was fair and the first offer Patrick came with beat that price! Toyota of Grapevine has a GREAT team servicing our community! More

Bought a new tundra from Texas Toyota. This was the least amount of time I've ever spent in a dealership. Dawn took great care of me and my family, we were in and out before we knew it and got a great least amount of time I've ever spent in a dealership. Dawn took great care of me and my family, we were in and out before we knew it and got a great deal on my truck. They even threw in the tint for no extra charge! More

I had a great experience at texas toyota. Gianni was my salesperson and he was very easy to work with. I set an appointment to test drive a mustang on the phone with Britney, who introduced me to Gianni w salesperson and he was very easy to work with. I set an appointment to test drive a mustang on the phone with Britney, who introduced me to Gianni when I got to the store. The car was already pulled around when I arrived. Overall I'd say this was one of the better experiences I've had buying a car if for no other reason because Gianni kept things moving. I was never left sitting alone for more than a couple of minutes, even while they were looking at my trade and getting me ready to go into financing Gianni was attentive and helpful. I would definitely come back here when its time for another car as long as they have what I'm looking for. More