Texas Toyota of Grapevine

Even with construction nightmares on 114 and the remodeling the dealer is going through my service was still done sooner than I expected and the waiting room was nice. The staff seem to be very frie remodeling the dealer is going through my service was still done sooner than I expected and the waiting room was nice. The staff seem to be very friendly even though their workspace is very challenging. More

We have purchased or leased four vehicles from Texas Toyota. The primary reason for our return to this dealership is their service department. Their customer service is second to none. I have been, a Toyota. The primary reason for our return to this dealership is their service department. Their customer service is second to none. I have been, and will continue to be, loyal to my service advisor (Greg Stubbs) and Texas Toyota. More

I love the service I get at Texas Toyota of Grapevine! I'm always in and out in a timely fashion! Everyone is friendly and knows their job! Thanks for taking such good care of me and my Corolla! I'm always in and out in a timely fashion! Everyone is friendly and knows their job! Thanks for taking such good care of me and my Corolla! More

Outstanding customer service. Robert Moran was a wonderful service writer who to the time to go over each repair and preventive repairs with my 2002 Toyota Tacoma. I drove off the service lot with a wonderful service writer who to the time to go over each repair and preventive repairs with my 2002 Toyota Tacoma. I drove off the service lot with a brand new vehicle. Very Satisfies with the service staff! Truly Outstanding! More

Dawn Kolberg is a super person always goes above and beyond her duties to help us, she is very professional, and friendly. Wait time is always acceptable. Very Pleased with Texas Toyota as a whole. beyond her duties to help us, she is very professional, and friendly. Wait time is always acceptable. Very Pleased with Texas Toyota as a whole. More

This dealer sent out a flyer encouraging me to get an estimate for my car. In return for my time, I was promised a gas card. While my car was being assessed, Chris took me around to look at the cars av estimate for my car. In return for my time, I was promised a gas card. While my car was being assessed, Chris took me around to look at the cars available for sale. The only criteria that I had were that it had to be a white, compact SUV. There weren't any on the lot at that time, but we spent an hour looking at other choices. I wan't going to be sold on something that I didn't want, so I concluded my visit. Chris told me that the DM was in a meeting, so I couldn't get the gas card promised, but if I wanted to wait until he got out of his meeting, I could. I waited an hour and then gave up. Chris told me that the gas card would be mailed to me. After a month, I called to find out where the card was. Chris told me that he would have it sent out right away. Four months later I'm sill waiting. This is one of the reasons that car salesmen have such a bad reputation. More

I have been a customer of Texas Toyota of Grapevine since 2001 and have always been completely satisfied with their professionalism and respect and valuing of their customers. This applies to Sales and Serv 2001 and have always been completely satisfied with their professionalism and respect and valuing of their customers. This applies to Sales and Service. What has kept me a customer is the quality of their staff in all departments and the superior quality of the service department from mechanics to service manager. I have never seen a dealership who has been so consistent with providing excellent quality of service and customer relations. More

We bought a brand new RAV4 from this dealership, expecting Toyota's quality and reliability and that they would stand behind their brand. Instead, we got a car with a terrible odor that emitted any expecting Toyota's quality and reliability and that they would stand behind their brand. Instead, we got a car with a terrible odor that emitted any time you had to hit the gas (that they had told us would go away at a few thousand miles). It was like rotten eggs, and was strong enough that it would turn your stomach. We brought the RAV4 back to the dealership half a dozen times. They did some test driving, and fixed a couple small things, but they wouldn't replace the one part that the Toyota Service Bulletin told them to replace (I guess that part was too expensive). We had to eventually call Corporate to get them involved. Corporate had us go to another local dealership, I guess they were aware of Texas Toyota's incompetence as well. The other dealership replaced the part immediately, and the car was fixed. All in all, we drove our "brand new" car with a horrible odor for about 2 years before it was fixed. More

I have utilized the service department at Texas Toyota since purchasing my Tacoma when it was new back in 2005. The overall responsiveness and attention to customer service keeps me returning for my veh since purchasing my Tacoma when it was new back in 2005. The overall responsiveness and attention to customer service keeps me returning for my vehicle maintenance. Gregg Stubs has been my assigned service adviser since my purchase and he is truly outstanding at his attention to detail and continuous effort to ensure customer satisfaction with the service experience. Due to his efforts -- even when Texas Toyota may not be as competitive as a competitor on items such as tires and batteries -- I still buy them from Texas Toyota. More

I brought the car in for its 50K service interval. A nail was found in the tire and fixed for free. I asked about the power window. They told me what was wrong with it, gave me an estimate ($500), and advise was found in the tire and fixed for free. I asked about the power window. They told me what was wrong with it, gave me an estimate ($500), and advised me that I should wait for a while to have it done as it wasn't necessary yet. More