Texas Toyota of Grapevine

Do not trust them I would rate Toyota of Grapevine zero stars. Yesterday, I was online looking for a car. With poor credit, due to a lost job 18 months ago and hospi I would rate Toyota of Grapevine zero stars. Yesterday, I was online looking for a car. With poor credit, due to a lost job 18 months ago and hospital bills due to a heart issue, I knew that buying a car (I was looking at a used car) would be tough, but I make over 6 figures in income, and I knew dealers would overlook bad credit with good income. I filled out a short application online, and then get a call from Toyota of Grapevine. I told the salesperson that I had the worst credit possible, due to a medical issues and previous lost job, and that I have no car now (as our car broke down) and that I did not want to walk to a dealer or catch a taxi if I did not know before hand that I was approved for a loan and car purchase. The sales person had me fill out an application online at their website. He called me back and said that I was approved of a loan, as long as I could put down $2,000. I catch a partial ride to the dealer and walk the remaining 3 miles. When I get there, the same guy I spoke with online and who said I was approved asks me to fill out a paper application, as he says it is protocol that EVERYONE must fill out a paper application even if they filled out one online. Then he comes back, after speaking with his manager and says that if I can put down $4,000 in the next month, he can get me a car. I agreed and said I could get $4,000 in 28 days. Then he comes back and says that if I get $4,000 in 21 days, he will get me a car. He already knew I could not get it in 21 days, so, basically he and his manager tried to set a down payment that would force me not to be able to get the car. #1 The salesperson lied that I was approved for a loan at the $2,000 down payment to get me to the site. #2, I walked 3 miles to get their. These people lied directly to me. DO NOT FILL OUT AN APPLICATION ONLINE FOR THEM AND IF THEY KEEP JACKING UP THE DOWN PAYMENT, IT IS THEIR WAY OF PRICING YOU OUT OF BUYING A CAR THERE SO THEY CAN AVOID SAYING NO TO YOU.. These people are lying and they know it, but cover it up with changing down payment amounts. For someone with a heart condition and someone that is COMPLETELY honest with the dealer before even coming in, this was outrageously deceitful and caused me great frustration. Liars. Do not shop here!!! More

DON'T TRUST THIS DEALER THEY WILL PROMISE A PRICE, THEN SWITCH PRICES, IT WAS EARLY OR LATE,DEPENDS HOW YOU LOOK AT IT, 2 AM. TOOK THEIR WORD. MISTAKE THEY WILL PROMISE A PRICE, THEN SWITCH PRICES, IT WAS EARLY OR LATE,DEPENDS HOW YOU LOOK AT IT, 2 AM. TOOK THEIR WORD. MISTAKE More

We bought our first Toyota Highlander from Texas Toyota of Grapevine in 2008. We were so shocked never had a problem with the car. We went to Texas Toyota of Grapevine to look at the 2014 Highlander, w of Grapevine in 2008. We were so shocked never had a problem with the car. We went to Texas Toyota of Grapevine to look at the 2014 Highlander, we worked with Corey Burkman, he was fabulous to deal with. Whatever he said he was going to do he did. He was so easy to deal with and we would highly recommend him to anyone. We had our Highlander in less then 9 days. Thanks Corey More

I have put money down and I am still not driving my vehicle. Informed the salesman that I looked over the numbers and I was not happy with what I was paying for a used car. I informed the salesman that vehicle. Informed the salesman that I looked over the numbers and I was not happy with what I was paying for a used car. I informed the salesman that I wanted to wait on the downpayment. He had my debit card info and said he would wait. An hr later $1500. Is missing from my bank account then they tell me it is too late. I was not even there when they took the money!!! More

My husband and I looked for a long time for our new addition and we were happy to drive nearly 2 hours for the level of customer service, patience, and positive attitudes we were met with at Texas Toyo addition and we were happy to drive nearly 2 hours for the level of customer service, patience, and positive attitudes we were met with at Texas Toyota of Grapevine. Pete Watkins was the guy we did business with specifically and he was really great. He listened to exactly what we wanted, was very knowledgeable and overall made the whole experience less stressful. The whole staff exceeded our expectations. I'll definitely keep my business with them even if they are 2 hours away. Highly recommended! More

My husband and I had the worst customer service experience at this dealership! We are in the market for a 2014 Tundra. The dealership knew that we had a written quote from another dealership and experience at this dealership! We are in the market for a 2014 Tundra. The dealership knew that we had a written quote from another dealership and they were adament that they could give us a better deal. They didn't have the color of truck my husband wanted in stock but one was on the way. We came to an agreement on trade-in, monthly payments, etc. Three weeks later, the salesman calls my husband to tell him that "his truck" was ready for pick up. We scheduled a time for Saturday to sign the paperwork and pick up the truck. When we arrived on Saturday, they wanted to re-work the deal. Our salesman was even surprised and couldn't explain it. I asked to speak to a manager. We told the manager what had happened. His response shocked me. He wanted to know if we would promise to give them all 10's on the survey if he is able to work out a deal similar to what we previously agreed upon. My jaw dropped. That's all he cared about. If he is so worried about the survey, then he should changed the way they treat their customers. Needless to say, we left. I will tell everyone I know not to waste their time at this dealership! More

Very satisfied with my whole experience of our car shopping our second time buying here with Toyota of Grapevine and we will continue coming back. shopping our second time buying here with Toyota of Grapevine and we will continue coming back. More

Freddy and Melissa was too good. Nice experience to buy new Toyota corolla 2014. Thank you guys, Will definitely come to you guys only for future purchase. new Toyota corolla 2014. Thank you guys, Will definitely come to you guys only for future purchase. More

I went to dealership at 430 pm on sat.. when I walked someone greeted me immediately very friendly.. The dealer ship was busy but Steven helped me right way...They were very professional and excelent ser someone greeted me immediately very friendly.. The dealer ship was busy but Steven helped me right way...They were very professional and excelent service snd I was able to walk out with 2013 toyoto corolla. .Im so please and will recommend this dealership to all my friens and co workers More

I had a horrible experience with Texas Toyota of Grapevine. I was trying to decide between the Honda Insight and the Toyota Prius and found a great deal on the dealership website for a 2010 prius. I Grapevine. I was trying to decide between the Honda Insight and the Toyota Prius and found a great deal on the dealership website for a 2010 prius. I called on Saturday 7/13/13 and was told that the car was currently in the shop being inspected so i couldn't come see it that day but made an appointment to come see it on Monday evening. I received a call on Monday about an hour before my appointment saying that the car was unfortunately still in the shop so I wouldn't be able to see it but was promised that it would be available the next day no matter what. I drove about 30 minutes in the pouring rain to the dealership the next day to go see the Prius. I didn't want to test drive it in the rain so the sales associate drove around in the parking lot a few times and explained the car features. We then went back inside the dealership where he asked his sales manager to come talk to us about the price. He informed us the price of the car we'd just seen was $19000 and it had no warranty. The car I'd seen online was $13000. I told the sales manager that that wasn't the car I'd come to see and he told me "you called on saturday. today is tuesday. of course there was the possibility of the car being sold during that time". How could the car have been sold during that time if every time I'd tried to come in and see it, I'd been told it was in the shop for inspection? The manager absolutely no mention of an apology. Throughout this entire process, I'd repeatedly asked the sales associate I'd been in contact with to make sure that the car I was coming to see was indeed the car that had been listed online and he'd assured me multiple times that it was. Apparently none of that mattered once we were actually there. 5 minutes after leaving the dealership, I received a call from the sales associate apologizing for the situation and saying that if we came back in, they would match the price of the car we'd just seen to the car I'd seen online... but only if we bought it tonight because the deal expires at midnight. Even if they had indeed matched the price if we went back in, which i suspect they would not have after reading the other reviews for this place on Yelp, I would never purchase a car from a dealership who does this kind of stuff. This was the worst experience I've ever had at a car dealership and was obviously just way for them bring people in to the dealership and then treat them horribly once they're actually there. We went the same night to the Honda dealership and bought the certified Insight for a much smaller price. I've driven a Corolla for years and never had any problems with it but the service at this particular dealership was absolutely terrible. More