Texas Toyota of Grapevine

Went to purchase a used Toyota Tacoma that was listed online. We went online and checked Kelley Blue Book for what our trade in was worth and trade in value for our car was $17,817. (Retail Valule was o online. We went online and checked Kelley Blue Book for what our trade in was worth and trade in value for our car was $17,817. (Retail Valule was over $23,000.00) We did the Toyota of Grapevine a Trade in offer online certificate and it was only for $16,167.00. We took the certificate to the dealer and a customer was trading in a Tacoma just like we wanted. We talked to the customer and they told us they would have gladly given us $20,000.00 for our car becuase they were looking for our type of car. They said that they had just traded their Tacoma for $21,000.00. We offered the dealer $24,000.00 for the Tacoma they had just traded in $21,00.00 for and said we would accept the certificate offer of only $16K for our car that was worth over $23K. After spending 2 hours waiting on "the process" They offered to sell us the Tacoma for $28,000.00 ($7,000.00 more that they paid 1 hour ago) and told us they would give us $11,000.00 for our car !!!!! This was the most rediculous offer that I have ever heard of we walked out and of course the manager said "wait let me work on it" after he "worked on it" the sales guy came out and said they could give us the $16, 167.00 for our car but that they had to get $28,000.00 for the Tacoma that they had just bought for $21,000.00. We left and will never return to this greedy low ball dealer. More

Absolutely fabulous dealership!!!!! Did a lot of shopping around and they by far were the best deal and most professional. SuRin Campbell our salesperson worked extremely hard for the sale and her shopping around and they by far were the best deal and most professional. SuRin Campbell our salesperson worked extremely hard for the sale and her management team was top notch. Everyone went out of their way to make us comfortable and satisfied. I would highly recommend this dealership to anyone buying a new or pre-owned vehicle. More

Robert is my go to guy when I am looking to service my Tundra. Always responsive, follows up on committments and if I need to work with another department walks me there, does the introductions to make a Tundra. Always responsive, follows up on committments and if I need to work with another department walks me there, does the introductions to make as productive as possible for everyone. Dealer has always treated me and my family fair, but Robert is the reason I use the Service Department without question. More

Dawn, is a great customer service rep got everything done fast. She got the part that I needed and call me to set up for an appointment. fast. She got the part that I needed and call me to set up for an appointment. More

Excellent team, very professional and work was completed on time. Bobby addressed all concerns and was very helpful. Thanks for helping. Keep the good work on. on time. Bobby addressed all concerns and was very helpful. Thanks for helping. Keep the good work on. More

My service experience with Texas Toyota has been great. Service is fast, efficient, and thorough. Service needs are always explained to me before work is done and it is always done exceptionally well. I Service is fast, efficient, and thorough. Service needs are always explained to me before work is done and it is always done exceptionally well. I would recommend Texas Toyota to anyone with a service need. The employee that my wife and I have most frequently worked with is Bobby Eyeington who exemplifies great customer service. Keep up the good work, Bruce and Mary Bakke Grapevine, Texas More

Promised two or three minor repairs....Could not get call back...Made several calls..Later found hail damage on roof......Do not even drive by this establishment.... back...Made several calls..Later found hail damage on roof......Do not even drive by this establishment.... More

Dawn Kolberg is one of the finest Toyota customer service representatives that's ever attended to my car. I've taken my vehicle for service and/or repairs to other dealers in the Dallas area and they don't representatives that's ever attended to my car. I've taken my vehicle for service and/or repairs to other dealers in the Dallas area and they don't compare. She's very attentive to details and has a keen sense of auto mechanics, to the extent of helping customers think through their auto service needs. During highway construction affecting their location, I thought of looking around for another dealer, given the tedious and frustrating nature of negotiating traffic in emergent exits, entrances and confusion, characteristic of highway construction. So here I found myself returning to Grapevine where Dawn was most welcome and happy to see me back, once again as a customer. My unique repair problem was shared with Bobby Eyeington who was equally professional in explaining the situation and repair options available. My car was repaired to great satisfaction, on time and well within my budget. It was impressive to see the complimentary and cooperative teamwork among them, giving me great confidence that they indeed cared. For anyone needing referal to two great service advisors, these two are it. More

Greg Stubbs & the Texas Toyota Service Department did a great job! Unlike my experiences with Service Advisors at other dealerships and repair facilities, Greg clearly respected the fact that I like a great job! Unlike my experiences with Service Advisors at other dealerships and repair facilities, Greg clearly respected the fact that I like to do some of my own repair/maintenance work and took seriously the diagnostic efforts and observations I had already made about the oil leak problem that was the reason for the visit. I particularly appreciated that the Service Department also did a thorough assessment of the entire vehicle and that Greg promptly emailed me a detailed report of their findings and recommendations. That made it easy for me to identify which of the additional problems I felt I could handle myself and which I wanted the Service Department to handle. In discussing the additional problem items noted in the report, Greg was very respectful of my decisions about which items I wanted to handle myself and which I wanted the Service Department to address and he provided very useful additional information and perspective about which of the items required immediate attention, which could be postponed, and what alternatives might exist to more economically address some of the issues. This constructive and very collaborative approach is a "Breath of Fresh Air" in the auto service industry and engenders immense trust and confidence that makes me look forward to bringing my vehicle back to Texas Toyota for any service issues whatsoever. An excellent experience. More

This is my second car to lease from Texas Toyota and the primary reason that I came back is because of of the service department. Will be looking to get my third this September. primary reason that I came back is because of of the service department. Will be looking to get my third this September. More