Texas Toyota of Grapevine

I went to dealership at 430 pm on sat.. when I walked someone greeted me immediately very friendly.. The dealer ship was busy but Steven helped me right way...They were very professional and excelent ser someone greeted me immediately very friendly.. The dealer ship was busy but Steven helped me right way...They were very professional and excelent service snd I was able to walk out with 2013 toyoto corolla. .Im so please and will recommend this dealership to all my friens and co workers More

I had a horrible experience with Texas Toyota of Grapevine. I was trying to decide between the Honda Insight and the Toyota Prius and found a great deal on the dealership website for a 2010 prius. I Grapevine. I was trying to decide between the Honda Insight and the Toyota Prius and found a great deal on the dealership website for a 2010 prius. I called on Saturday 7/13/13 and was told that the car was currently in the shop being inspected so i couldn't come see it that day but made an appointment to come see it on Monday evening. I received a call on Monday about an hour before my appointment saying that the car was unfortunately still in the shop so I wouldn't be able to see it but was promised that it would be available the next day no matter what. I drove about 30 minutes in the pouring rain to the dealership the next day to go see the Prius. I didn't want to test drive it in the rain so the sales associate drove around in the parking lot a few times and explained the car features. We then went back inside the dealership where he asked his sales manager to come talk to us about the price. He informed us the price of the car we'd just seen was $19000 and it had no warranty. The car I'd seen online was $13000. I told the sales manager that that wasn't the car I'd come to see and he told me "you called on saturday. today is tuesday. of course there was the possibility of the car being sold during that time". How could the car have been sold during that time if every time I'd tried to come in and see it, I'd been told it was in the shop for inspection? The manager absolutely no mention of an apology. Throughout this entire process, I'd repeatedly asked the sales associate I'd been in contact with to make sure that the car I was coming to see was indeed the car that had been listed online and he'd assured me multiple times that it was. Apparently none of that mattered once we were actually there. 5 minutes after leaving the dealership, I received a call from the sales associate apologizing for the situation and saying that if we came back in, they would match the price of the car we'd just seen to the car I'd seen online... but only if we bought it tonight because the deal expires at midnight. Even if they had indeed matched the price if we went back in, which i suspect they would not have after reading the other reviews for this place on Yelp, I would never purchase a car from a dealership who does this kind of stuff. This was the worst experience I've ever had at a car dealership and was obviously just way for them bring people in to the dealership and then treat them horribly once they're actually there. We went the same night to the Honda dealership and bought the certified Insight for a much smaller price. I've driven a Corolla for years and never had any problems with it but the service at this particular dealership was absolutely terrible. More

This Toyota Grapevine dealership will go to great lengths This Toyota Grapevine dealership will go to great lengths to deceive the customer into purchasing their car. The buying experience is repulsive. D This Toyota Grapevine dealership will go to great lengths to deceive the customer into purchasing their car. The buying experience is repulsive. Do not go to this location to buy a Toyota. The manipulation by the sales representative Francisco Ovalle and sale manager Milton Cordero are not worth it. On Saturday May 25th, 2013, my family and I went to this location to test-drive the Toyota Prius. Francisco showed it to us, and we liked the car enough to consider discussion on a price. However, at the table, he let us in on a little "secret." He told us Camry Hybrid had better price were given a $5000 rebate. He told us no other dealership could offer that much rebate. He could offer us $22,000 for sale price. We said since we hadn't intended to purchase the Camry Hybrid at the beginning we needed to think about it. Later that night, we received a call from Francisco to let us know that they could offer us $21,000 , which the manager had approved early. We thought it was a great deal. We rushed to the dealership again, ready to drive home the new car that day. On the agreement, Francisco wrote to agree final sale price for $21,000 . He had us sign the sheet and give him an unsigned blank check. Then came Milton Cordero , the on duty manager. He sat down, turned on his business charm by attempting to connect with. However, very quickly the mood changed when he said in an exasperated manner that this is a Hybrid. How in the world could we reach the $21,000 mark? He said the $5000 rebate did not exist for the Camry Hybrid. He wanted to show us invoice and renegotiate the price. We told him : "No" . We were deceived for the entire day, right from the start when Francisco told us this lie. We would not have even considered this car at first without the sure fact that this $5000 rebate on the Camry Hybrid existed. Francisco even said from the start that this was "advertised on their website," making this official. We told Milton that $21,000 had approved by the manager according to Francisco's words. , otherwise we wouldn't to come that later to buy a car. We had signed on paper for an agreement for $21,000 and submitted a signed check. The dealership did not honor their word, saying that the $21,000 was merely a "proposal," . Milton reneged this offer and the rebate. In a very confrontational manner, he told us they did not want our business and asked us to remove ourselves from his dealership. There was no apology for lying to us about the rebate. The business strategies to lure us into considering the car was absolutely abhorrent. This dealership will ruin the car buying experience for you. I would highly recommend that you find another location to purchase a Toyota, a great car brand that should not be subjected to this terrible business tactic. More

This is Muhammad, I was very much disappointed about services earlier but when I addressed issues, they are ready to solve my problems and tinting my car with free car mats, Mr. Kelvin Gentry had done w services earlier but when I addressed issues, they are ready to solve my problems and tinting my car with free car mats, Mr. Kelvin Gentry had done wonderful response and solved my issue, David Garcia also told me that I can cancel my Warranty at any time, so I can cancel it sooner or later and I will get refund for warranty. Kelvin, Garcia, Kristin, and others had done wonderful response and I would recommend people to go there and they will take care of everyone professionally before and after sale. If I do not get right response at the time of cancellation of my car's Warranty, I will re-evaluate my reviews. Thanks everyone Good Luck in your business. More

I went in to check out a specific vehicle that I'd seen on the website. I knew what I wanted and we were able to come to terms. Yeah, sure I wanted it for a little less but who doesn't. They came c seen on the website. I knew what I wanted and we were able to come to terms. Yeah, sure I wanted it for a little less but who doesn't. They came close enough to my price to make the deal work. And on a follow-up call when we realized that somehow we hadn't noticed that a headrest was missing, Linsey was willing to check it out and help me find the missing piece. I have no problem recommending checking out their inventory and working a deal with him. With any used or new car, know what you want and know what you are willing to pay walking in the door - they actually came in 100 dollars lower than I had texted my wife saying the counter offer would be! More

I leased a 2013 Toyota Corolla last week & I couldnt be happier with the entire experience, beginning to end. James was my salesperson, Kevin also helped with the deal, & David, in finance, all assisted be happier with the entire experience, beginning to end. James was my salesperson, Kevin also helped with the deal, & David, in finance, all assisted me through the entire process. They were knowledgeble of their product, worked for the price & payment I wanted. In the end, I appreciate everything, and especially, my new car!! More

During the sales process a ZakTek interior/exterior warranty was recommended, When I said I would probably be moving out-of-state in a few months, the finance guy said "No problem, we will work with yo warranty was recommended, When I said I would probably be moving out-of-state in a few months, the finance guy said "No problem, we will work with you". Now I am moving next month, and no one at the dealership will offer me any options other than "That is a non-refundable warranty that can only be used at this dealership." I am out $1200 for 6 months of a 5 year warranty. More

I came to the dealership sold on the product. I knew what I wanted and what I was willing to pay. I ask to speak to a sales manager first. I let Kevin Rucker know what I was after and ask if we could make th I wanted and what I was willing to pay. I ask to speak to a sales manager first. I let Kevin Rucker know what I was after and ask if we could make the deal. He said yes and introduced me to Jason Read. Kevin was instrumental in putting the deal together. In my follow up visits I didn't see Jason again and Kevin handled everything to my complete satisfaction. After taking the car home I found 2 minor defects in the paint. I was given a rental car and my car was repaired. The quality of the repair was PERFECT. Based on my experience so far I intend to use Texas Toyota for all my car needs. Special thanks to Kevin! Edward Abrams More

I purchased my Prius after searching eight dealerships. I was fed up to find right person to deal with. Luckily I met Muhammad and he was upfront from the beginning. Even my mom was very satisfied when we ca was fed up to find right person to deal with. Luckily I met Muhammad and he was upfront from the beginning. Even my mom was very satisfied when we came first time afternoon. I was shopping for Jetta and Prius and we decided to go Prius. Not only I like the Prius style, technology n gas mileage, the way Muhammad gave us the reason why we should buy from Grapevine. Me and my boy friend were surprised to see how Muhammad took care of our time and we drove off the car within 90 min. More