Texas Toyota of Grapevine

Great Service Took our 2013 Toyota Camry in for regular service, no appointment had been scheduled. Not only were we treated well, the service was done in record ti Took our 2013 Toyota Camry in for regular service, no appointment had been scheduled. Not only were we treated well, the service was done in record time. All of the Texas Toyota of Grapevine employees involved provided the greatest customer service and provided excellent vehicle service work. Our Appreciation, The Marx’s More

Friendly Atmosphere This dealership will most likely be the one I come to for all of my purchases in the future. No matter who I talk to, they always know how to put a sm This dealership will most likely be the one I come to for all of my purchases in the future. No matter who I talk to, they always know how to put a smile on my face and because of that I am extremely happy with my purchase. My corolla was the second vehicle I bought here and I have always brought my car to this dealership to be serviced. I definitely recommend this dealership to any and all prospective buyers. More

internet department What a great experience! The entire internet department was friendly, professional and extremely knowledgeable. They stood behind Everything that wa What a great experience! The entire internet department was friendly, professional and extremely knowledgeable. They stood behind Everything that was communicated to us. I would highly recommend this dealership!!! The entire experience of dealing with these folks was fantastic. More

Do not trust them I would rate Toyota of Grapevine zero stars. Yesterday, I was online looking for a car. With poor credit, due to a lost job 18 months ago and hospi I would rate Toyota of Grapevine zero stars. Yesterday, I was online looking for a car. With poor credit, due to a lost job 18 months ago and hospital bills due to a heart issue, I knew that buying a car (I was looking at a used car) would be tough, but I make over 6 figures in income, and I knew dealers would overlook bad credit with good income. I filled out a short application online, and then get a call from Toyota of Grapevine. I told the salesperson that I had the worst credit possible, due to a medical issues and previous lost job, and that I have no car now (as our car broke down) and that I did not want to walk to a dealer or catch a taxi if I did not know before hand that I was approved for a loan and car purchase. The sales person had me fill out an application online at their website. He called me back and said that I was approved of a loan, as long as I could put down $2,000. I catch a partial ride to the dealer and walk the remaining 3 miles. When I get there, the same guy I spoke with online and who said I was approved asks me to fill out a paper application, as he says it is protocol that EVERYONE must fill out a paper application even if they filled out one online. Then he comes back, after speaking with his manager and says that if I can put down $4,000 in the next month, he can get me a car. I agreed and said I could get $4,000 in 28 days. Then he comes back and says that if I get $4,000 in 21 days, he will get me a car. He already knew I could not get it in 21 days, so, basically he and his manager tried to set a down payment that would force me not to be able to get the car. #1 The salesperson lied that I was approved for a loan at the $2,000 down payment to get me to the site. #2, I walked 3 miles to get their. These people lied directly to me. DO NOT FILL OUT AN APPLICATION ONLINE FOR THEM AND IF THEY KEEP JACKING UP THE DOWN PAYMENT, IT IS THEIR WAY OF PRICING YOU OUT OF BUYING A CAR THERE SO THEY CAN AVOID SAYING NO TO YOU.. These people are lying and they know it, but cover it up with changing down payment amounts. For someone with a heart condition and someone that is COMPLETELY honest with the dealer before even coming in, this was outrageously deceitful and caused me great frustration. Liars. Do not shop here!!! More

DON'T TRUST THIS DEALER THEY WILL PROMISE A PRICE, THEN SWITCH PRICES, IT WAS EARLY OR LATE,DEPENDS HOW YOU LOOK AT IT, 2 AM. TOOK THEIR WORD. MISTAKE THEY WILL PROMISE A PRICE, THEN SWITCH PRICES, IT WAS EARLY OR LATE,DEPENDS HOW YOU LOOK AT IT, 2 AM. TOOK THEIR WORD. MISTAKE More

We bought our first Toyota Highlander from Texas Toyota of Grapevine in 2008. We were so shocked never had a problem with the car. We went to Texas Toyota of Grapevine to look at the 2014 Highlander, w of Grapevine in 2008. We were so shocked never had a problem with the car. We went to Texas Toyota of Grapevine to look at the 2014 Highlander, we worked with Corey Burkman, he was fabulous to deal with. Whatever he said he was going to do he did. He was so easy to deal with and we would highly recommend him to anyone. We had our Highlander in less then 9 days. Thanks Corey More

I have put money down and I am still not driving my vehicle. Informed the salesman that I looked over the numbers and I was not happy with what I was paying for a used car. I informed the salesman that vehicle. Informed the salesman that I looked over the numbers and I was not happy with what I was paying for a used car. I informed the salesman that I wanted to wait on the downpayment. He had my debit card info and said he would wait. An hr later $1500. Is missing from my bank account then they tell me it is too late. I was not even there when they took the money!!! More

My husband and I looked for a long time for our new addition and we were happy to drive nearly 2 hours for the level of customer service, patience, and positive attitudes we were met with at Texas Toyo addition and we were happy to drive nearly 2 hours for the level of customer service, patience, and positive attitudes we were met with at Texas Toyota of Grapevine. Pete Watkins was the guy we did business with specifically and he was really great. He listened to exactly what we wanted, was very knowledgeable and overall made the whole experience less stressful. The whole staff exceeded our expectations. I'll definitely keep my business with them even if they are 2 hours away. Highly recommended! More

My husband and I had the worst customer service experience at this dealership! We are in the market for a 2014 Tundra. The dealership knew that we had a written quote from another dealership and experience at this dealership! We are in the market for a 2014 Tundra. The dealership knew that we had a written quote from another dealership and they were adament that they could give us a better deal. They didn't have the color of truck my husband wanted in stock but one was on the way. We came to an agreement on trade-in, monthly payments, etc. Three weeks later, the salesman calls my husband to tell him that "his truck" was ready for pick up. We scheduled a time for Saturday to sign the paperwork and pick up the truck. When we arrived on Saturday, they wanted to re-work the deal. Our salesman was even surprised and couldn't explain it. I asked to speak to a manager. We told the manager what had happened. His response shocked me. He wanted to know if we would promise to give them all 10's on the survey if he is able to work out a deal similar to what we previously agreed upon. My jaw dropped. That's all he cared about. If he is so worried about the survey, then he should changed the way they treat their customers. Needless to say, we left. I will tell everyone I know not to waste their time at this dealership! More

Very satisfied with my whole experience of our car shopping our second time buying here with Toyota of Grapevine and we will continue coming back. shopping our second time buying here with Toyota of Grapevine and we will continue coming back. More