Texas Toyota of Grapevine

Worst customer experience from sale manager Matt Thomas I would like to start by saying that Gabriel is an exceptional over the top personal sales man that should be the Manager! But according to Matt the s I would like to start by saying that Gabriel is an exceptional over the top personal sales man that should be the Manager! But according to Matt the sales Manager they don't honor there retail price (advertised price) after his going on in circles talk he didn't acknowledge there error since the retail price on the car and what they were quoting us was over $1000.00 off! I wouldn't recommend anyone dealing with him and don't trust all the negotiating managers that deal with the final pricing. He was being very smart with his comments and thinks and treats us as if we were idiots. More

A Toyota buyer I would like to share with you my personal buying experience from Texas Toyota of Grapvine. First, I had the pleasure of meeting Mr. Mahmoud Alnasser I would like to share with you my personal buying experience from Texas Toyota of Grapvine. First, I had the pleasure of meeting Mr. Mahmoud Alnasser several months ago while shopping for new Tundra. Mr. Alnasser has shown commitment to quality service with all resiliency and necessary follow up. It was so hard for me not to give him my business; indeed, he has earned my business. I also like to thank the General Manager Mr. Nael Asaad for his positive engagement and his market knowledge about the product and it's competitiveness. They all work as team aiming for long term win / win business relationship with customers. In summary, I am really very pleased, all of you at Texas Toyota at Grapvine can count on my repeat and refer business. Again, thank you all at Texas Toyota at Grapvine for the real and true exceptional service ! More

Wonderful experience from start to finish! Our experience at Toyota of Grapevine was a very pleasant one. We could not have asked for a better agent; from cheerfully welcoming us at the door a Our experience at Toyota of Grapevine was a very pleasant one. We could not have asked for a better agent; from cheerfully welcoming us at the door all the way through leading us through a stress-free yet informative car-buying experience, Cedeno Hunter took care of us well. Cedeno was attentive and eager-- listening closely to our stipulations and following through with them, and answering our questions deftly and graciously. He was gracious and not at all pushy, which I appreciated very much. I would definitely recommend seeking out Cedeno if you are on the lookout for a car from Toyota of Grapevine! More

Great car buying experience Let me start by saying that I have purchased several cars in the past 15 years and, no doubt, this was the BEST experience I've had thus far. My daugh Let me start by saying that I have purchased several cars in the past 15 years and, no doubt, this was the BEST experience I've had thus far. My daughter and I were shopping for a used car with low miles, at a great price (for her), and we walked away feeling that we had found exactly what we wanted. Brandon Rutherford was our salesman; he was excellent! He was efficient, professional and attentive. He listened when I told him I had no time, or patience, for car-buying xx games. Once my daughter and I decided what car we wanted, the paperwork was drafted and signed within 1 1/2 hours...easy breezy. Our finance manager, Zane, was also great. He was kind and personable, and gave my daughter and me some great tips on things to see/do in Texas (we were new to the area). Overall I would recommend Grapevine Toyota in your car search, and if you have the opportunity, ask for Brandon. More

Used Car Purchase I bought a used car for my daughter from this dealership last week and had a great experience. We dealt with Brandon Rutherford who was very professi I bought a used car for my daughter from this dealership last week and had a great experience. We dealt with Brandon Rutherford who was very professional, courteous, and respectful. My wife and daughter were first to go by and test drive the car and were treated really great by Brandon. He took plenty of time to show the car features and answer their questions. I came back later to handle the paperwork. Brandon and his people were very reasonable to deal with and most efficient in wrapping everything up. The car was delivered in pristine condition - my daughter is thrilled! Thanks Brandon! More

Wonderful experience with Sales Person, Mr. Muhammad Ahmed I'd like to compliment one of your employees Muhammad Ahmed, for the excellent service he provided me last week at Your Dealership Grapevine, TX.Muham I'd like to compliment one of your employees Muhammad Ahmed, for the excellent service he provided me last week at Your Dealership Grapevine, TX.Muhammad Ahmed helped me to shop for the Toyota Car I was looking for. I have always been pleased with the service I receive at your Dealership ,Muhammad Ahmed's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with your dealership. You have definitely gained a new customer who will refer all of his friends to your dealership, at Grapevine, TX. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. More

They are like a well-oiled machine. Jennifer Graves greeted us, asked what we were looking for in a vehicle and provided several options. She was very patient while my wife and I were di Jennifer Graves greeted us, asked what we were looking for in a vehicle and provided several options. She was very patient while my wife and I were discussing the models, colors, and costs associated with new vehicles. She was NOT pushy but did encourage test drives of different models to see what would work best for our wants and needs. I was impressed with everyone involved including the salesperson, sales manager, and even the owner. They all seemed to want to helps us find a good vehicle that would fit both our needs and our budget. It was a lengthy process but nobody seemed overly rushed, stressed, worried, angry, or otherwise unfriendly or unprofessional. I was pleased and surprised to see so many sales managers and even the owner taking time to clean and straighten the waiting area. Sales people remained in sales and maintenance people remained doing maintenance. It shows that the dealership is run and owned by high quality professional, concerned, and engaged leaders. Zane in purchasing helped make a long and boring part of purchasing much more enjoyable! He was very personable and conversational which avoided the extended awkwardness of sitting and waiting which usually accompanies extensive contracts and paperwork. Our vehicles were externally and internally clean and neat. Any last minute questions were answered and all issues were handled promptly and professionally. It was an exceptional experience! More

A great buying experience. Martin made this buying experience very nice! This was the most straight forward car deal I have ever experienced. I am extremely pleased. He was grea Martin made this buying experience very nice! This was the most straight forward car deal I have ever experienced. I am extremely pleased. He was great in his explanations of the extras that were offered by this dealership and Toyota. The facilities were very nice and inviting. I had a special situation were I drove over three hours to purchase from Texas Toyota Grapevine and my car was sitting there cleaned and polished when I got there. The salesperson Martin explained all the features and got me set up in my new Camry. They listened to my specific needs. I had to drive a long distance to give them my business and they went out of their way to make the sale an easy and worthwhile experience. I already have told several people about the great buying experience I had at Texas Toyota of Grapevine. I really have nothing I think they should change. I am now a loyal customer. More

WELL ORCHESTRATED HIGH-PRESSURE SALES TACTICS The dealership, from the outside is beautiful, but when you enter the "showroom", there are only "two" so not really a showroom to speak of and the v The dealership, from the outside is beautiful, but when you enter the "showroom", there are only "two" so not really a showroom to speak of and the vehicle we were looking for wasn't one of the two. No problem, we went out to the lot. We were evaluating several different models and the salesperson had to keep running back into the dealership trying to locate keys and move cars around. It look about 90 mins to test drive 3 vehicles ---- really a waste of time. If it were raining or 90+ degrees, would not be looking at cars here. Anyway, the salesperson was doing a good job considering being hindered in showing the vehicles and we actually felt sorry for him. One time he had to go back into the dealership from a distance in the lot several times trying to locate keys and was told incorrect information and could not find the right keys. Upon completing the test drives he escorted us back into the dealership as we were going to see if they could locate the vehicle with the features we were looking for. That's when the experience began to shift and really go downhill. First of all, they sit you on these bistro tables in the middle of the floor surrounded by other tables and people. Absolutely no sense of privacy whatsoever in discussing these details ... and let's face it, when you get down to business and price, you want a little privacy and an area away from distractions. First the business manager strolled by and introduced himself and shook hands. Then he disappeared. Then the sales person left to check their computers to see if he could locate our vehicle and then the business manager returned with the paperwork and tried getting down to closing the deal. It was practically at full price plus they had added in a warranty at DOUBLE the price.. about $1500 MORE than what the warranty normally costs. Guess he thought we wouldn't notice. Then the salesperson reappeared and the business manager eventually disappeared. By no means was this happening quickly... seemed like 5-10 mins would pass each time one would appear or disappear or we would be left sitting by ourselves. I'm sure a sales "technique" --- which really wasn't appreciated. Well, we had done some homework on the internet in looking at prices, so we discussed this with the salesperson and also mentioned that we would be buying a car this week, but not today, because this was the first place we had stepped into. So the salesperson left again to try and locate the vehicle with our options, or so we thought. But this seems to be a well-orchestrated sales dance as in comes character number 3, the sales manager. This person sits down and starts going over the car details and he hadn't even the courtesy to introduce himself or who he was. More pressure and then the salesperson reappears. The SM looked at the numbers and said we qualified for a group rate and came back with another quote that was about $2000 less... but the extended warranty (which we didn't want) was still included in the quote. So they came down on price, but made up for it in the over-priced warranty. Not such a "good deal". We finally left the dealership after being there for several hours completely worn out and with not such a good feeling from being tossed around from manager to manager --- very unprofessional sales environment. Which was a shame for the sales person, but if it were just him, we would've purchased from that dealership. We went to another dealership the next day that had good reviews on Dealerrater and bought a new Toyota. No pressure, key boxes on all the car windows so you could easily and quickly access the vehicles (without wasting time), dealt with the salesperson up until the very end and that was fine when the sales manager, who introduced himself, and was low pressure came in to seal the deal. More

Great Service, Great People, Fair Price I always take my Toyotas to this dealership for service. They let me know if I need something done immediately or if something will need service in t I always take my Toyotas to this dealership for service. They let me know if I need something done immediately or if something will need service in the future. The price is fair and they are honest. More